Tech Support Representative Tier 2

Job DescriptionThe successful candidate will be responsible for leading the Tier 2 support team, ensuring that all tickets are resolved in a timely manner and to the customer's satisfaction. This includes developing and implementing processes to improve ticket resolution rates, reducing escalation levels, and enhancing overall customer experience.Key...

Job Description Primary Responsibilities: Managing all daily operational activity, such as but not limited to: Personnel performance, evaluations, priorities, training, certifications, scheduling, retention, and new hires.Complete, and periodically maintain, proper departmental documention, such as but not limited to:troubleshooting...

About This RoleRole Overview:This is an exciting opportunity to lead our Tier 2 security and SD-WAN team as a Network Security Operations Supervisor. As a key member of our operations team, you will be responsible for managing daily security and SD-WAN operational activities, leading a team of security and SD-WAN specialists, and ensuring that established...

**Overview**:We're seeking a customer-oriented Technical Support Engineer Level 2 to work on behalf of our client to resolve complex customer cases.You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service.This role is expected to take cases escalated by customers...

Job Description Primary Responsibilities: Managing daily security and SD-WAN operational activity, such as but not limited to:Lead and coach the Tier 2 security and SD-WAN group that primarily deald with complex enhanced data services, such as Fortinet security/SD-WAN/LAN/WAN/Wi-Fi, VeloCloud/VMware/Broadcom SD-WAN/LAN/WAN, and Meraki...

Overview:We're seeking a customer-oriented Technical Support Engineer Level 2 to work on behalf of our client to resolve complex customer cases.You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service.This role is expected to take cases escalated by customers and/or...

**Join a Disruptive Startup**RoverPass, a startup in the RV park and campground industry, is revolutionizing the way campgrounds and RV parks drive business.With a property management system and marketing services, they help campgrounds and RV parks attract more customers.As a small and hungry team, they're looking for hands-on individuals to join...

**Job Description:**As a Level 2 Technical Support Representative, you will play a critical role in ensuring the satisfaction of our customers by resolving their technical queries efficiently.**Key Responsibilities:**- Analyze and troubleshoot technical issues using industry-leading tools and expertise.- Offer solutions and workarounds for complex problems.-...

**About the company**:**RoverPass **is a startup focusing on the campground and RV park industry.They provide campgrounds and RV parks with a property management system and marketing services to help drive them more business.We are a small team and require a hands-on and hungry approach**About the position**:The **customer support representative** position...

Azure DevOps Support EngineerReporting Structure and Key Interactions: This role operates under the supervision of the Global Team and involves regular interactions with customers, Technical support agents and other stakeholders.Work hours: Monday-Friday, 40 hours per weekDaily Schedule: Flexible daily schedule between the hours of 7am-7pm PSTLocation...

Overview:We're seeking a customer-oriented Technical Support Engineer (Developer) to work on behalf of our client to resolve complex customer cases.You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service.This role is expected to take cases escalated by customers...

**About Elev8**Elev8 is a leading organization in the tech industry, delivering world-class support to our clients. We're seeking a skilled Tech Support Specialist to join our team.The Azure Platform Technical Support (APTS) team provides top-notch technical assistance to Microsoft commercial and enterprise clients, focusing on the Azure cloud...

**Why ClearSource?**ClearSource is a people-driven company focused on delivering exceptional customer experiences every dayWe truly believe in our Core Values - Customer First, Personal Accountability, Humble Courage, Hungry, and Happy & Healthy.They define ClearSource's DNA and make us a great company to work for.We support all our people in helping them...

**Why ClearSource?**ClearSource is a people-driven company focused on delivering exceptional customer experiences every dayWe truly believe in our Core Values - Customer First, Personal Accountability, Humble Courage, Hungry, and Happy & Healthy.They define ClearSource's DNA and make us a great company to work for.We support all our people in helping them...

**Why ClearSource?**ClearSource is a people-driven company focused on delivering exceptional customer experiences every dayWe truly believe in our Core Values - Customer First, Personal Accountability, Humble Courage, Hungry, and Happy & Healthy.They define ClearSource's DNA and make us a great company to work for.We support all our people in helping them...

**Why ClearSource?**ClearSource is a people-driven company focused on delivering exceptional customer experiences every dayWe truly believe in our Core Values - Customer First, Personal Accountability, Humble Courage, Hungry, and Happy & Healthy.They define ClearSource's DNA and make us a great company to work for.We support all our people in helping them...

Overview:We're seeking a customer-oriented Tech Support Engineer (Back up & Recovery) Level to work on behalf of our client to resolve complex customer cases.You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service.This role is expected to take cases escalated by...

**ModSquad **has partnered with multiple top tier brands/clients across the globe and we need the best of the best in **Customer** **Support**Do you have a **Customer Support **background?Do you enjoy work-from-home and flexible schedules?ModSquad is seeking Mod Contractors to join our networkIf you want the chance to work gigs on the coolest of client...

Overview:We're seeking a customer-oriented Technical Support Engineer (Azure Monitoring & Automation) to work on behalf of our client to resolve complex customer cases.You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service.This role is expected to take cases...

Overview:We're seeking a customer-oriented Technical Support Engineer (DevOps) to work on behalf of our client to resolve complex customer cases.You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service.This role is expected to take cases escalated by customers...