Tech Support Specialist
hace 7 días
**About Elev8**
Elev8 is a leading organization in the tech industry, delivering world-class support to our clients. We're seeking a skilled Tech Support Specialist to join our team.
The Azure Platform Technical Support (APTS) team provides top-notch technical assistance to Microsoft commercial and enterprise clients, focusing on the Azure cloud infrastructure.
This role involves working collaboratively with colleagues to solve intermediate and complex technical problems for medium and large companies.
Main Responsibilities:
- Provide technical guidance across teams by identifying areas requiring expertise on different modules of a solution to resolve cases.
- Maintain documentation for all cases including queries, process steps, and resolutions consistent with customer commitments, prescribed protocols, and processes.
- Mentor junior support engineers as needed or requested by management.
Requirements:
- You should be technically proficient and have higher education classwork in IT or technical work, or Customer experience.
- You must love technology, understand it, and be adept at using it.
- You should be proficient in both written and oral English.
- You enjoy solving complex technical issues.
- You are customer-obsessed, take the initiative, and exceed expectations.
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