Tech Support Specialist

hace 7 días


San José, San José, Costa Rica Elev8 A tiempo completo

**About Elev8**

Elev8 is a leading organization in the tech industry, delivering world-class support to our clients. We're seeking a skilled Tech Support Specialist to join our team.

The Azure Platform Technical Support (APTS) team provides top-notch technical assistance to Microsoft commercial and enterprise clients, focusing on the Azure cloud infrastructure.

This role involves working collaboratively with colleagues to solve intermediate and complex technical problems for medium and large companies.

Main Responsibilities:

  • Provide technical guidance across teams by identifying areas requiring expertise on different modules of a solution to resolve cases.
  • Maintain documentation for all cases including queries, process steps, and resolutions consistent with customer commitments, prescribed protocols, and processes.
  • Mentor junior support engineers as needed or requested by management.

Requirements:

  • You should be technically proficient and have higher education classwork in IT or technical work, or Customer experience.
  • You must love technology, understand it, and be adept at using it.
  • You should be proficient in both written and oral English.
  • You enjoy solving complex technical issues.
  • You are customer-obsessed, take the initiative, and exceed expectations.


  • San José, San José, Costa Rica Tech Firefly A tiempo completo

    Job OverviewTech Firefly is seeking a skilled Customer Service Specialist to join our team. As a key member of our customer support department, you will play a crucial role in providing exceptional service to our clients.


  • San José, San José, Costa Rica Greenhouse - Sandbox A tiempo completo

    **About the Role:**We are seeking a skilled Tech Talent Acquisition Specialist to join our team at Greenhouse - Sandbox. As a key member of our sourcing team, you will be responsible for identifying and engaging top Tech talent to contribute to our network.The ideal candidate will have strong experience in sourcing talent in the Tech industry and excellent...


  • San José, San José, Costa Rica Tech Data Corporation A tiempo completo

    **Job Overview:**Tech Data Corporation seeks an experienced Business Intelligence Specialist to join our team. In this role, you will be responsible for analyzing complex business data, identifying trends and opportunities, and developing strategic recommendations to drive business growth.**Key Accountabilities:**Analyze large datasets to identify patterns,...


  • San José, San José, Costa Rica Tech Data Corporation A tiempo completo

    Sales Job DescriptionThis is an exciting opportunity for a skilled Sales Professional to join our team at Tech Data Corporation. As an Implementation and Cloud Sales Specialist, you will be responsible for generating new business opportunities through outbound sales calls, aiming to meet or exceed sales quotas.Main Responsibilities:Generating new business...

  • Tech Support Engineer

    hace 2 semanas


    San José, San José, Costa Rica Tek Experts A tiempo completo

    Overview:We're seeking a customer-oriented Tech Support Engineer (Back up & Recovery) Level to work on behalf of our client to resolve complex customer cases.You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service.This role is expected to take cases escalated by...

  • Tech Support Engineer

    hace 6 días


    San José, San José, Costa Rica Tek Experts A tiempo completo

    Overview:We're seeking a customer-oriented Technical Support Engineer (Developer) to work on behalf of our client to resolve complex customer cases.You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service.This role is expected to take cases escalated by customers...


  • San José, San José, Costa Rica Palo Alto Networks A tiempo completo

    Palo Alto Networks is seeking a seasoned professional to join our team as a Cybersecurity Support Specialist. This role will be responsible for managing our customers' services experience, ensuring that we exceed their expectations.The ideal candidate will have 5+ years of experience in technical support within the high-tech industry and 5+ years of...


  • San José, San José, Costa Rica Tek Experts A tiempo completo

    About Us:Tek Experts is a dynamic team of tech enthusiasts dedicated to delivering cutting-edge solutions to our clients. We're passionate about staying ahead of the curve and are always looking for talented individuals who share our vision.The Role:We're searching for an experienced Support Specialist to join our esteemed team. As a key member of our...


  • San José, San José, Costa Rica Elev8 A tiempo completo

    Overview:We're seeking a customer-oriented Technical Support Engineer Level 2 to work on behalf of our client to resolve complex customer cases.You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service.This role is expected to take cases escalated by customers and/or...


  • San José, San José, Costa Rica Tek Experts A tiempo completo

    OverviewTek Experts is a leading provider of tech services and support, delivering specialized solutions to clients worldwide. We're a team of problem solvers, engagers, and creative thinkers who strive to help our customers succeed.We're seeking an experienced Technical Support Specialist to join our Azure Platform Technical Support (APTS) team. This role...


  • San José, San José, Costa Rica Tech Mahindra A tiempo completo

    Company OverviewTech Mahindra Allyis is a leading provider of IT services and solutions. Our company fosters a culture of collaboration, continuous learning, and employee well-being.


  • San José, San José, Costa Rica Tek Experts A tiempo completo

    **Overview**:We're seeking a customer-oriented Technical Support Engineer Level 2 to work on behalf of our client to resolve complex customer cases.You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service.This role is expected to take cases escalated by customers...


  • San José, San José, Costa Rica Tech Data Corporation A tiempo completo

    Job Description:The Procurement Specialist will be responsible for managing the procurement process and supplier relationships for various contracted services, commodities, and events. This includes identifying, developing, and managing relationships with current and potential suppliers, analyzing spending activities, and providing recommendations for cost...


  • San José, San José, Costa Rica Td Synnex A tiempo completo

    **Job Summary**:The Sales Support Specialist will perform contract set-up and is the primary interface for all new maintenance contracts related to order management.Initiates and/or maintains effective communications with internal and external customers regarding contract status, as appropriate.**Primary Duties and Responsibilities**:- Facilitates the...


  • San José, San José, Costa Rica Tek Experts A tiempo completo

    Overview:We're seeking a customer-oriented Technical Support Engineer Level 2 to work on behalf of our client to resolve complex customer cases.You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service.This role is expected to take cases escalated by customers and/or...


  • San José, San José, Costa Rica Tek Experts A tiempo completo

    Overview:We're seeking a customer-oriented Technical Support Engineer Level 2 to work on behalf of our client to resolve complex customer cases.You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service.This role is expected to take cases escalated by customers and/or...


  • San José, San José, Costa Rica Schoolmint A tiempo completo

    SchoolMint is a cutting-edge parent-school interactions platform that streamlines manual processes like enrollment, payments, and communication by bringing them to mobile and web. Our goal is to make it easy for schools and parents to save time and money.We are looking for a dedicated Technical Support Specialist who will provide top-notch support to...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    About the TeamIn Amazon Support Services Costa Rica Srl, we empower businesses selling through our platform to reach global consumers. Our goal is to resolve issues efficiently, ensuring seamless operations.Job DescriptionWe are seeking a highly skilled Customer Support Specialist to join our team. As a key resolution point, you will diagnose technical,...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    At Amzn Support Srvcs Costa Rica, we are seeking a highly skilled Customer Support Specialist to join our team. As a key member of our Selling Partner Support team, you will be the primary interface between Amazon and our global partners.We obsess over providing world-class support, technical assistance, and account management services to our customers. Our...


  • San José, San José, Costa Rica Schoolmint A tiempo completo

    SchoolMint is a parent-school interactions platform helping schools and parents save a lot of money and time by bringing all the manual processes like enrollment, payments, communication and all other interactions to mobile and web.We are looking for a Tech Support Specialist who will provide support to customers in English and Spanish, with a focus on...