Level 2 Technical Support Representative
hace 3 días
**Job Description:**
As a Level 2 Technical Support Representative, you will play a critical role in ensuring the satisfaction of our customers by resolving their technical queries efficiently.
**Key Responsibilities:**
- Analyze and troubleshoot technical issues using industry-leading tools and expertise.
- Offer solutions and workarounds for complex problems.
- Collaborate with colleagues to escalate critical issues when necessary.
**Qualifications:**
- Previous experience in technical support roles (1-2 years).
- Excellent written and verbal communication skills (English C1 level).
- Familiarity with color management principles is an asset.
**Competencies:**
- Time management skills
- Adaptability and flexibility
- Strong problem-solving abilities
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