Technical Support Engineer 2
hace 23 horas
We are looking for a passionate Technical Support Engineer with a deep-rooted foundation in DevOps and Open Source Technology.
The Technical Support Engineer will seek to deliver delightful customer experiences while leveraging their sharp technical edge and background.
**Needs for the Role**:
**Technical Skills**:
- Experience with AWS Cloud Service Infrastructure deploying and working with Instances, Security, Storage, and troubleshooting in the cloud, (1-2 years working Experience)
- Understanding and ability to debug/write YAML and JSON scripting
- Basic knowledge of DevOps and the SDLC lifecycle
- Experience working with Linux and/or UNIX
- Managing tickets in a ticket queue, with a major ticketing system
**Non Technical Skills**:
- Experience working support and business-to-business customer-facing technical situations (3 years)
- Handle high priority, production system issues (2 years)
- Proficiency with case documentation and digital communications (3 years)
- Ownership of Customer Experience (3 years)
- Experience writing knowledge articles and community contributions (3 years)
- Experience managing the entire customer issue lifecycle from case creation, to development escalation, to resolution (3 Years)
- Exceptional customer-facing soft skills
- Ability to triage, investigate and replicate blocked customer issues
- Experience writing escalation tickets to fully describe customer issues and dive deep into root causes
- Ability to co-ordinate with other teams and to help make decisions on customer priorities.
**Nice to Haves** for the Role**:
**Technical Skills**:
- Understanding of Virtualization and Containerization Concepts and Administration of Kubernetes (1 Year)
- Knowledge of network infrastructure.
Understanding of Load Balancers, IP Addresses and subnets
- Understanding and ability to debug/write Java/GoLang
- Experience with Git and GitHub
- Understanding the responsibilities of DevOps clients and their challenges
- Ability to troubleshoot network infrastructure issues.
- Experience with databases, specifically querying databases, and database configuration (Redis, MySQL, Aurora and RDS Infrastructure)
**Non Technical Skills**:
- Experience with time management, case load management, help desk management
- Research and develop solutions and improvements on a team-level
- Working in collaborative team environment
**Why join Armory?
**:
Armory is a Series C startup backed by **B-Capital, Insight, Crosslink Capital, Y Combinator **(W17),** Bain Capital, and Javelin Venture Partners** based in San Mateo, CA.
With Armory & Spinnaker developers are empowered to deploy their code with increased safety, resilience, velocity, and compliance, to any production target on prem or in the cloud.
Spinnaker is the world's most powerful continuous delivery platform, developed and open sourced by Netflix and Google, and battle-tested in production by hundreds of the world's leading enterprises.
Spinnaker is an open source platform with a modern, developer-friendly view of software delivery.
It is target agnostic, so teams can instantly deploy their code at scale to any and all clouds using a single, golden path to production.
-
Tech Support Engineer 2
hace 5 horas
San José, Costa Rica Tek Experts A tiempo completoOverview:We're seeking a customer-oriented Technical Support Engineer Level 2 to work on behalf of our client to resolve complex customer cases.You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service.This role is expected to take cases escalated by customers and/or...
-
Tech Support Engineer 2
hace 23 horas
San José, Costa Rica Tek Experts A tiempo completo**Overview**:We're seeking a customer-oriented Technical Support Engineer Level 2 to work on behalf of our client to resolve complex customer cases.You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service.This role is expected to take cases escalated by customers...
-
Tech Support Engineer 2
hace 5 horas
San José, Costa Rica Tek Experts A tiempo completoOverview:We're seeking a customer-oriented Technical Support Engineer Level 2 to work on behalf of our client to resolve complex customer cases.You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service.This role is expected to take cases escalated by customers and/or...
-
Tech Support Engineer 2
hace 4 días
San Pedro, Costa Rica Tek Experts A tiempo completoOverview: We’re seeking a customer-oriented Technical Support Engineer Level 2 to work on behalf of our client to resolve complex customer cases. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is expected to take cases escalated by customers...
-
Technical Support Specialist
hace 5 días
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoAbout the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Amazon Support Services Costa Rica Srl. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide technical support and troubleshooting services to clients...
-
Tech Support Engineer 2
hace 23 horas
San José, Costa Rica Tek Experts A tiempo completoOverview:We're seeking a customer-oriented Technical Support Engineer Level 2 to work on behalf of our client to resolve complex customer cases.You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service.This role is expected to take cases escalated by customers and/or...
-
Tech Support Engineer 2- Nav Tech
hace 19 horas
San José, Costa Rica Elev8 A tiempo completoOverview:We're seeking a customer-oriented Technical Support Engineer Level 2 to work on behalf of our client to resolve complex customer cases.You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service.This role is expected to take cases escalated by customers and/or...
-
Technical Support Specialist
hace 7 días
San José, San José, Costa Rica Tek Experts A tiempo completoAbout the RoleWe are seeking a highly skilled Technical Support Engineer to join our team at Tek Experts. As a Technical Support Engineer, you will be responsible for providing exceptional customer service and technical support to our clients.
-
Automation Engineer
hace 24 horas
San José, Costa Rica Northwind Technical Services A tiempo completoJob Purpose:The Automation Engineer I is responsible for ensuring the safety, financial, and technical success ofprojects and work assignments related to the support, service, maintenance, and upgrading ofNorthWind's product offerings.Job Duties and Responsibilities:- Attend NorthWind in-house training- Design and review electrical drawings- Perform customer...
-
Technical Support Engineer
hace 24 horas
San José, Costa Rica Microsoft A tiempo completoWith over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience.Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...
-
Technical Support Engineer
hace 2 días
San José, Costa Rica Cloudera A tiempo completoJob Description: Cloudera delivers a hybrid data cloud for any data, anywhere, from the Edge to AI. If the idea of making data and analytics easy and accessible for everyone excites you, we want you on our team! Cloudera seeks a proactive, collaborative, curious, and customer-oriented Technical Support Engineer to join our Frontline Support organization. The...
-
Technical Support Engineer
hace 23 horas
San José, Costa Rica Splunk A tiempo completoSplunk is here to build a safer and more resilient digital world.The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable.While customers love our technology, it's our people that make Splunk stand out as an amazing career destination and why we've won so many awards as a best place...
-
Technical Support Engineer
hace 23 horas
San José, Costa Rica Microsoft A tiempo completoWith over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience.Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...
-
Technical Support Engineer
hace 23 horas
San José, Costa Rica Cloud Software Group A tiempo completo**About Cloud Software Group**Cloud Software Group combines the capabilities of both Citrix and TIBCO, creating one of the world's largest cloud software providers, serving more than 100 million users around the globe.When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud solutions to get...
-
It Support Engineer
hace 23 horas
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoBachelor's degree in Computer science or IT related field, or 2+ year's IT systems or relevant experience.- 2+ years of experience in technical support environment focused on infrastructure support.Must have knowledge in two or more of the following technical domains- Compute (Server and virtual machines.Wintel/*nix)- Networking (Fundamentals)- Audio Visual...
-
Service Engineer 2
hace 6 días
San José, Costa Rica Microsoft A tiempo completoAs a Service Engineer in Microsoft Teams and Teams Rooms Managed Services, you will be a customer-facing technical leader with the opportunity to solve technically complex problems for some of the world's largest companies, expanding into small and medium businesses. As a trusted advisor on the team, you will have influence over a broad range of solutions...
-
Support Engineer, Veeqo
hace 23 horas
San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo2+ years of technical support experience- 2+ year(s) of experience as Support Engineer, Web Developer/Consultant, Software Account Manager.- Work experience in peer coaching, mentoring and/or training.- C1 English proficiency (advanced).This is a full-time, non-virtual, permanent position based in Costa Rica and does not offer relocation benefits.Job...
-
Customer Support Specialist
hace 5 días
San José, San José, Costa Rica Microsoft A tiempo completoAt Microsoft, we're committed to empowering every person and organization on the planet to achieve more. Our Customer Service & Success (CE&S) organization is responsible for delivering a seamless support experience that builds trust and confidence for every customer. In this role, you'll play a critical part in helping us achieve our mission.The Customer...
-
Fire Alarm Design Engineer
hace 2 días
San José, San José, Costa Rica Johnson Controls A tiempo completoAbout Johnson ControlsJohnson Controls is a global leader in building automation and security solutions, providing innovative technologies to create safer, more efficient buildings.We are seeking an experienced Fire Alarm Design Engineer - Technical Support Specialist to join our team!Estimated Salary: $85,000 - $110,000 per yearJob Description:We are...
-
Technical Engineer
hace 23 horas
San José, Costa Rica Pairsoft A tiempo completo**Job Summary**The technical engineer designs, develops, and tests configurations and customizations based upon specifications provided by business consultants/project managers who have direct contact with our clients.The technical engineer will be responsible for providing high-quality deliverables on time and within the project budget.The technical...