Technical Support Specialist
hace 4 días
About Amazon Support Services Costa Rica Srl:
We strive to provide a seamless and delightful experience for our customers while maintaining optimal efficiency and cost-effectiveness for our development teams.
The BSX Support Engineering team plays a crucial role as the first line of defense for all production and customer impacting issues for our esteemed brands - Shopping Experience, Kindle Unlimited (KU), Prime Reading, and Payments teams.
Job DescriptionAs a support engineer, your role will encompass the following key responsibilities:
- Providing expert support engineering and troubleshooting services, addressing issues related to book shopping experience.
- Collaborating closely with STT teams/QAE team in resolving tickets that align with the specified service level agreements.
- Overseeing production builds, managing tools, and configuring systems to facilitate smooth software product releases and ensure successful deployments.
To succeed in this role, you will need:
- Strong problem-solving skills with a passion for resolving complex technical issues.
- Ability to thrive in a fast-paced environment, maintaining composure under pressure.
- Strong communication skills and a customer-focused mindset.
- Knowledge of operational tools and systems.
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