Technical Support Specialist Lead

hace 1 semana


San José, San José, Costa Rica Microsoft A tiempo completo

The Microsoft Customer Experience and Success (CEnS) organization is dedicated to delivering exceptional customer experiences through our innovative products and services. As a Technical Support Advisory, you will play a key role in ensuring that our customers receive the highest level of support and service.

Key Responsibilities:

  • Partner with the Support Delivery Manager and CSS Training teams to address readiness gaps and ensure findings and remediations are shared across Delivery Partners and LOBs
  • Develop and provide readiness content, contributing to readiness efforts as a subject matter expert
  • Collaborate with stakeholders to identify and recommend technical, program process, and tool opportunities, prioritizing needs when beyond scope
  • Provide frontline technical or sales operations oversight to Delivery Partners

Requirements:

  • Familiarity with Azure technologies and previous experience in Azure Subscription Management and Billing
  • Proven ability to lead people to achieve success
  • Strong customer service, communication, problem-solving, and interpersonal skills
  • Ability to thrive in ambiguity and deal with difficult customers

This position requires 2+ years of experience managing or mentoring individual contributors and the ability to meet Microsoft, customer, and government security screening requirements.



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