Maintenance Renewals Deal Desk Champion

hace 2 semanas

San José, Costa Rica Micro Focus A tiempo completo

**About Micro Focus**

Micro Focus is one of the world’s largest enterprise software providers, delivering the mission-critical software that keeps the digital world running. We combine pragmatism, discipline, and customer-centric innovation to deliver trusted, proven solutions that customers need in order to succeed in today’s rapidly evolving marketplace.** **_That’s high tech without the drama_

**About the Role**

The Maintenance Renewals Deal Desk Champion is responsible for providing support to the sales organization on deal structures, actively working with Senior Deal Desk colleagues, Sales, Legal, Revenue Recognition, Support Delivery, Sales Operations, License Verification, Quoting Team, Order Management and other cross functional teams on deal approval processes commercial terms negotiation for non-standard support and maintenance services (“Support”) transactions.

Success in this role will require establishing a close relationship with key members of the above-mentioned groups, and providing guidance to the Sales teams in the development of proposals and quotes in accordance with the existing guidelines and policies with the aim of assisting in winning deals, in protecting and growing the revenue stream of Micro Focus Support offering.

This position reports to the WW Maintenance Renewals Deal Desk Senior Manager.

**Responsibilities**:

- Initial review of partial cancellation program requests and provide approvals/initial feedback
- Coordinate exception requests for the Support business
- Review contract terms and assist sales teams with customer contract negotiations on non-standard renewals deals (rMFR) to ensure compliance with policies and requirements and provide feedback or guidance to the team
- Review contract terms and assist sales teams with customer contract negotiations on non-standard new business deals (iMFR) working in alignment with the License Deal Desk to ensure compliance with policies and requirements and provide feedback or guidance to the team
- Actively participate in deal reviews with sales teams and management, supporting management in the decision process
- Educate sales and cross functional teams on support policies and processes
- Establish and enforce contracting guidelines and methodology; work with corporate functions to develop and train field sales and operations on best practices for fulfilling standard as well as non-standard deals, including communications to sales, services and management teams on contracting best practices
- Focal point to escalate specific customer requests on pricing, offerings, Terms & Conditions
- Facilitate the necessary MF approvals needed for the negotiated offerings.

**Knowledge, Qualifications**:

- Bachelor’s / Master Degree in Economics, Math, Engineering, Law or other relevant fields
- 3+ years of demonstrated work experience in related fields; Software Sales/Deal Desk/Software Accounting/Finance/Revenue Recognition/Legal/ Sales Planning/Operations or Business Contracting.
- Fluent in English is mandatory. Fluent or Proficiency in other languages (e.g. Spanish, Portuguese, German, Italian) will be a strong plus
- Microsoft Office (Excel, PowerPoint)
- Strong SFDC skills
- Fluent in English is mandatory. Fluent or Proficiency in other languages (e.g. Spanish, Portuguese, German, Italian) will be a strong plus

**Skills**:

- Delivering within short deadlines
- Understanding of support revenue recognition
- Good understanding of Micro Focus T&C, deal structure and revenue allocations
- Excellent written and verbal communication skills.
- Self-motivated and able to work under pressure; dependable with deliverables and deadlines, able to multitask
- Can adapt to flexible working hours during peak periods
- Result driven and organized, with excellent attention to detail and the ability to work in a fast paced environment
- Good understanding of various licensing models including but not limited to named and concurrent users, ELAs, Service Providers programs, term and subscription-based pricing, as well as hosted (SaaS) is a plus;
- Direct contract negotiation experience especially software and support is a plus

LI-DO1

**Job**:
Business Planning

**Micro Focus is proud to be an Equal Opportunity Employer. Prospective employees will receive consideration without discrimination because of race, colour, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, genetic information, citizenship or any other legally protected status

  • Deal Desk Specialist

    hace 3 semanas

    San José, Costa Rica Smartsheet A tiempo completo

    Smartsheet is looking for a Deal Desk Specialist to join our Finance Operations team supporting the Global Sales and Finance Operations teams with facilitation of deals through the Quote to Cash sales cycle. You will work with essential partners across Sales, Professional Services, Legal, Privacy, Finance, Security, Compliance, Product and Revenue...

  • Senior Deal Desk Specialist

    hace 3 semanas

    San José, Costa Rica Smartsheet A tiempo completo

    Smartsheet is looking for a Senior Deal Desk Specialist to join our Finance Operations team supporting the Global Sales and Finance Operations teams with facilitation of deals through the Quote to Cash sales cycle. You will work with essential partners across Sales, Professional Services, Legal, Privacy, Finance, Security, Compliance, Product and Revenue...

  • Deal Desk/Order Management Specialist

    hace 4 semanas

    San José, Costa Rica Smartsheet A tiempo completo

    Smartsheet is looking for a Deal Desk/Order Management Specialist to support the sales teams throughout the sales cycle.In 2005, Smartsheet was founded on the idea that teams and millions of people worldwide deserve a better way to deliver their very best work.Today, we deliver a leading cloud-based platform for work execution, empowering organizations to...

  • Deal Desk Analyst

    hace 3 semanas

    San José, San José, Costa Rica Netskope A tiempo completo

    **About Netskope**:Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve.We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security.**About the...

  • Deal Management

    hace 4 semanas

    San José, Costa Rica Micro Focus A tiempo completo

    **Hello!**- Before we get into things further, thank you for taking the time to read our advert and for taking an interest in Micro Focus!**Who We Are**- Micro Focus is one of the world's largest enterprise software providers, delivering the mission-critical software that keeps the digital world running.We combine pragmatism, discipline, and customer-centric...

  • Deal Desk Associate

    hace 2 semanas

    San José, Costa Rica cloudpay A tiempo completo

    A vital component of our expanding sales support function, facilitating the contracting process for new customers. **Daily Duties and Main Responsibilities will include**: - Generate new business contract packs - Act as gatekeeper to team inbox and manage tickets related to sales operations support requests for new business transactions - Monitor the...

  • Deal Desk Associate

    hace 1 semana

    San José, San José, Costa Rica Cloudpay A tiempo completo

    A vital component of our expanding sales support function, facilitating the contracting process for new customers.**Daily Duties and Main Responsibilities will include**:- Generate new business contract packs- Act as gatekeeper to team inbox and manage tickets related to sales operations support requests for new business transactions- Monitor the release and...

  • Operations Deal Manager

    hace 4 semanas

    San José, Costa Rica Microsoft A tiempo completo

    Operations Service Center, within Microsoft Business Operations, provides support for Volume Licensing, Industry Solutions and Unified customers to transact with Microsoft. We are accountable to drive and execute by pursuing process efficiency, timeliness, quality, and compliance, all while providing world class customer experience. We are looking for team...

  • Deal Desk Manager

    hace 4 semanas

    San Francisco, Heredia, Costa Rica Servicenow A tiempo completo

    **Company Description**At ServiceNow, our technology makes the world work for everyone, and our people make it possible.We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities.By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...

  • Renewals Center Of Excellence Manager

    hace 3 semanas

    San José, San José, Costa Rica Splunk A tiempo completo

    A little about us.Splunk is the key to enterprise resilience for the 11,000+ organizations that use our Unified Security and Observability Platform.We regularly appear on a lot of "Best Places to Work" lists and we think it's because we encourage our Splunkers to bring their whole, authentic selves.So bring your work experience, problem-solving skills and...

  • Renewals Quoting Representative

    hace 3 semanas

    San José, San José, Costa Rica Splunk A tiempo completo

    A little about us.Splunk is the key to enterprise resilience for the 11,000+ organizations that use our Unified Security and Observability Platform.We regularly appear on a lot of "Best Places to Work" lists and we think it's because we encourage our Splunkers to bring their whole, authentic selves.So bring your work experience, problem-solving skills and...

  • Renewals Quoting Representative

    hace 3 semanas

    San José, Costa Rica Splunk A tiempo completo

    A little about us. Splunk is the key to enterprise resilience for the 11,000+ organizations that use our Unified Security and Observability Platform. We regularly appear on a lot of “Best Places to Work” lists and we think it’s because we encourage our Splunkers to bring their whole, authentic selves. So bring your work experience, problem-solving...

  • Renewals Sales Support Specialist

    hace 4 semanas

    San Francisco, Heredia, Costa Rica Palo Alto Networks A tiempo completo

    Company Description**Our Mission**At Palo Alto Networks everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.We have the vision of a world where each day is safer and more secure than the one before.These aren't easy goals to accomplish - but we're not here for easy.We're here for better.We...

  • Deal Management

    hace 4 semanas

    San José, San José, Costa Rica Micro Focus A tiempo completo

    **Hello**Before we get into things further, thank you for taking the time to read our advert and for taking an interest in Micro Focus**Who We Are**Micro Focus is one of the world's largest enterprise software providers, delivering the mission-critical software that keeps the digital world running.We combine pragmatism, discipline, and customer-centric...

  • Deal Management

    hace 4 semanas

    San José, San José, Costa Rica Micro Focus A tiempo completo

    **Hello**- Before we get into things further, thank you for taking the time to read our advert and for taking an interest in Micro Focus**Who We Are**- Micro Focus is one of the world's largest enterprise software providers, delivering the mission-critical software that keeps the digital world running.We combine pragmatism, discipline, and customer-centric...

  • Deal Operations Specialist, Costa Rica

    hace 2 semanas

    San José, Costa Rica Smartsheet A tiempo completo

    Smartsheet is looking for a Deal Operations Specialist to support the sales teams throughout the sales cycle. In 2005, Smartsheet was founded on the idea that teams and millions of people worldwide deserve a better way to deliver their very best work. Today, we deliver a leading cloud-based platform for work execution, empowering organizations to plan,...

  • Senior Associate Deal Operations Specialist

    hace 3 semanas

    San Francisco, Heredia, Costa Rica Workday A tiempo completo

    Your work days are brighter here.At Workday, it all began with a conversation over breakfast.When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market.And when we began to rise, one thing that really set us apart was our culture.A culture which was driven by our value of putting our people...

  • Salesforce Cpq Administrator

    hace 4 semanas

    San José, Costa Rica Netskope A tiempo completo

    **About Netskope**: Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security. **About the...

  • IT Service Desk Engineer

    hace 3 semanas

    San José, Costa Rica Joby Aero, Inc. A tiempo completo

    Avionyx Overview: IT Service Desk Engineer Job Overview: An IT Site Admin would operate on premise at a Joby worksite providing Tier 2/3 support for network, server, storage, conference media, telephony, and R&D compute systems. Operating in conjunction with the IT Network and IT Infrastructure teams as on-site resources to troubleshoot, implement, and...

  • Manager, Deal Management Team, Operations

    hace 4 semanas

    San Francisco, Heredia, Costa Rica Vmware A tiempo completo

    **The Elevator Pitch: Why will you enjoy this new opportunity?**Our team is committed to building a community where great people want to work long term by living our values of passion, innovation, execution, collaboration, active learning and giving back.If you are ready to accelerate, innovate and lead, join us as we challenge constraints and problem solve...