Deal Desk Specialist

hace 3 semanas


San José, Costa Rica Smartsheet A tiempo completo

Smartsheet is looking for a Deal Desk Specialist to join our Finance Operations team supporting the Global Sales and Finance Operations teams with facilitation of deals through the Quote to Cash sales cycle. You will work with essential partners across Sales, Professional Services, Legal, Privacy, Finance, Security, Compliance, Product and Revenue Recognition Accounting teams to ensure deals are structured and negotiated to comply with Smartsheet policies.

In 2005, Smartsheet was founded on the idea that teams and millions of people worldwide deserve a better way to achieve their very best work. Today, we provide a leading cloud-based platform for work execution, empowering organizations to plan, capture, track, automate, and report on work at scale, resulting in more efficient processes and better outcomes.

You will report to our Deal Desk Manager located in our Bellevue office, but this role will be based in Costa Rica.

**You Will**:

- Be a trusted advisor to the Global Sales Teams and support other team members throughout the sales cycle to expedite deal execution
- Create custom order forms and give guidance on non standard deal structures
- Work with different teams including Sales, Finance, Legal, Deal Operations, Pricing, Billing, and Compliance to address custom deal requirements
- Lead deal through appropriate approval level
- Manage various contract signatures via DocuSign
- Follow a same-day response commitment to set service standards that can be relied upon
- Ensure all approved requests have been documented observing Finance Operations and accounting processes
- Ensure compliance with internal controls and work towards zero processing errors
- Review submitted Deal Requests for accuracy and conformance to Smartsheet sales order acceptance policies
- Support our sales team to resolve inquiries throughout the sales process

**You Have**:

- 2+ years of relevant Deal Desk or Sales Support experience in a SaaS company with Direct, Channel, Government, Services, and International Sales.
- An understanding of sales process, Billing, revenue recognition including structuring of a deal and contract management.
- Strong experience building interpersonal relationships to regularly challenge the status quo
- Affect change within the organization to improve processes
- Work flexible hours on a rotating schedule for coverage to support EMEA and APAC Sales teams
- Working knowledge of Salesforce, CPQ, Netsuite, or similar systems CRM and ERP systems

**Perks & Benefits**:

- Fully paid Health & Life insurance for full-time employees and family members
- Monthly stipend to support your work and productivity
- 12 days paid Vacation + Flexible Time Away Program
- 20 weeks fully paid Maternity Leave
- 12 weeks fully paid Paternity/Adoption Leave
- Personal paid Volunteer Day to support our community
- Opportunities for professional growth and development including access to LinkedIn Learning online courses
- Company Funded Perks including a counseling membership and your own personal Smartsheet account
- Teleworking options from any registered location in Costa Rica (role specific)

**Equal Opportunity Employer**:
Smartsheet is an Equal Opportunity Employer committed to fostering an inclusive environment with the best employees. We provide employment opportunities without regard to any legally protected status in accordance with applicable laws in the US, UK, Australia, Costa Rica, and Germany. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

BI-Remote

LI-Remote



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