Sales Operations Support Team Leader

hace 4 días

San José, Costa Rica Splunk A tiempo completo

Join us as we pursue our disruptive new vision to make machine data accessible, usable and valuable to everyone. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. At Splunk, we’re committed to our work, customers, having fun and most importantly to each other’s success. Learn more about Splunk careers and how you can become a part of our journey

Become an integral part of a high-energy, fast-paced team with significant opportunities to make a positive impact on the business

**Responsibilities**:

- Resolve issues on opportunities, account data, quoting, and order booking.
- Act as a point of contact in all aspects of the account management, transactional process from opportunity to booking, including educating and training Sales on the use of systems and processes.
- Document recurring issues logged by internal teams.
- Work one-on-one with Sales to prepare sales quotes, while ensuring policies are followed accordingly.
- Proactively engage with Sales Reps to precheck opportunity transactions, booking documents and quotes for open deals before Quarter/Year end.
- Troubleshoot system errors and give clear instructions to Sales Reps to fix the errors in a timely manner.
- Assist Sales with completing quotes including providing ad-hoc training when needed
- Create, update, cleanse and enrich accounts, researching through available data sources, manual correction, or using automation tools.
- Resolve system access issues or proactively address on-going field system access needs
- Work closely with Partner Operations, Distribution Operations, Sales Operations, Partner Development and Order Management teams to ensure quotes and orders meet defined criteria for factors such as booking and revenue recognition (i.e. Proof of Sell Thru, billing).
- Work cross functionally on non-compliant orders and provide direction and clarity on steps to resolve order issues, including data quality updates that need to be made.
- Act as point of contact for Partner and Sales questions relative to quotes, order status, deal registration process adherence, etc.
- Communicate and collaborate on process challenges with internal teams for process efficiencies.
- Reconcile amounts on orders submitted from Sales to the reported bookings and revenues received from Finance.

**Requirements: I’ve already done that or have that**
- Bachelor’s Degree in Business or equivalent practical experience
- 1-2 years hands-on experience utilizing Salesforce and Salesforce CPQ (Configure, Price, Quote) to support business users
- Strong knowledge and experience in Sales Operations (preferably in a software and or SaaS (Software-As-A-Service) sales organization)
- Ability to manage multiple, competing priorities with management support
- Outstanding attention to detail, accuracy and timely adherence to deadlines
- Ability to adapt to changing processes and follow them, as well as suggest changes where needed
- Excellent written and verbal communication skills - ability to compose effective and accurate correspondence cross-functionally with various internal and external parties
- Must be proficient in English to interact verbally and in writing with sellers and operations team around the globe
- Scheduling flexibility, as required, during critical periods such as Month/Quarter/Year End close, etc.
- Strong analytical skills - ability to investigate common SFDC CPQ behavior and determine the root causes of system errors and fix them quickly
- Possess critical thinking
- ability to justify and validate the accuracy of all booking documents
- Ability to work under pressure

  • Sales Operations Support Team Leader Hybrid/remote

    hace 1 semana

    San José, Costa Rica Splunk A tiempo completo

    Splunk is here to build a safer and more resilient digital world. The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. While customers love our technology, it's our people that make Splunk stand out as an amazing career destination and why we've won so many awards as a best...

  • Transformation Leader

    hace 3 días

    San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Job SummaryWe are seeking a skilled Transformation Leader - Team Operations to support the HBS Back Office Team and improve overall Customer Experience while purchasing Heavy Bulky items.

  • Sales Team Leader

    hace 5 días

    San José, San José, Costa Rica Marriott International, Inc A tiempo completo

    **Job Overview**We are seeking a highly motivated Sales Team Leader to join our team at Residence Inn by Marriott. As a Sales Team Leader, you will be responsible for assisting management in training and motivating employees, serving as a role model, and ensuring all company policies and procedures are followed.**Key Responsibilities**Assist in the...

  • Team Leader

    hace 1 día

    San José, Costa Rica Bill Gosling Outsourcing A tiempo completo

    Bill Gosling Outsourcing is committed to the career development of our people.If you are interested in joining a company with modern facilities and a team environment, click on the "Apply" button to get started!We are still growing with new and exciting opportunities - Be a part of our team!Bill Gosling Outsourcing is currently looking for a Team Leader,...

  • Team Leader, Operations

    hace 1 día

    San José, Costa Rica Bill Gosling Outsourcing A tiempo completo

    Bill Gosling Outsourcing is committed to the career development of our people.If you are interested in joining a company with modern facilities and a team environment, click on the "Apply" button to get started!The Team Leader, Operations leads and motivates a team to optimum performance levels to achieve targets contributing to the company's objectives.They...

  • Sales Operations Team Lead

    hace 5 días

    San José, San José, Costa Rica Splunk A tiempo completo

    Splunk, a leader in the unified security and observability platform, is seeking an experienced Sales Operations Team Lead to join our Costa Rica office. This is an exciting opportunity to lead a high-energy team in a fast-paced environment.As a Sales Operations Team Lead at Splunk, you will be responsible for leading Deal Operations Analysts and working...

  • Team Leader, Operations

    hace 1 semana

    San José, Costa Rica Bill Gosling Outsourcing A tiempo completo

    Bill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, click on the “Apply” button to get started! The Team Leader, Operations leads and motivates a team to optimum performance levels to achieve targets contributing to the company’s...

  • Technical Operations Leader

    hace 3 días

    San José, San José, Costa Rica Cloud Software Group A tiempo completo

    Job DescriptionWe are seeking a highly skilled Technical Operations Leader to join our team at Cloud Software Group.About the RoleThis is an exciting opportunity to lead cross-functional responses to high-priority, high-visibility complex critical incidents. As a Technical Operations Leader, you will be responsible for calmly assessing situations and...

  • Team Leader, Operations

    hace 4 días

    San José, Costa Rica Bill Gosling Outsourcing A tiempo completo

    Bill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, click on the “Apply” button to get started! The Team Leader, Operations leads and motivates a team to optimum performance levels to achieve targets contributing to the company’s...

  • Sales Operations Leader for North America

    hace 4 días

    San Francisco, Heredia, Costa Rica Moody'S A tiempo completo

    The Sales Operations function plays a vital role in supporting the Sales team's efforts to drive revenue growth and improve customer satisfaction.As a Sales Operations Manager, you will be responsible for providing strategic support to the VP, Sales Operations, in delivering on the Sales Operations directive. This involves absorbing activities that allow...

  • Kyc Operations Team Leader

    hace 1 día

    San José, Costa Rica Convera A tiempo completo

    KYC Operations Team Leader - Santa Ana, Costa RicaAre you looking to play a key role in Global Business Onboarding to work with KYC (Know Your Customer) in a motivated and passionate team?Are you ready to offer up your skills to a company that is committed to moving money for better?Then join Convera as a KYC Operations Team LeaderAbout UsWe are the largest...

  • Kyc Operations Team Leader

    hace 1 día

    San José, Costa Rica Convera A tiempo completo

    **KYC Operations Team Leader - Santa Ana, Costa Rica**Are you looking to play a key role in Global Business Onboarding to work with KYC (Know Your Customer) in a motivated and passionate team?Are you ready to offer up your skills to a company that is committed to moving money for better?Then join Convera as a KYC Operations Team Leader**About Us**We are the...

  • Engineering Team Leader

    hace 1 día

    San José, Costa Rica Johnson Controls A tiempo completo

    Engineering Team Leader - WD30137802031***GoalSupport the Sales & Engineering teams on pre-sales projects with technical activities such as selection, submittals, scope letter and quote, leading a team of entry, mid and senior level engineers and designers.Essential Functions- Lead a team that provides the following services:- Support on Request for...

  • Business Leader for Technical Support Team

    hace 3 días

    San José, San José, Costa Rica Tek Experts A tiempo completo

    Overview:We are seeking a seasoned Business Leader to spearhead our Technical Support Team. As the key business leader, you will be responsible for building, managing, and developing a team of 15-20 support engineers, ensuring exceptional customer service delivery.This role requires strong leadership skills, as you will be a point of contact for customers,...

  • Sales Operations

    hace 1 día

    San José, Costa Rica Amazon Support Services Costa Rica Srl - B20 A tiempo completo

    Experience with Excel- Experience analyzing data and best practices to assess performance drivers- Efficient interpersonal and communication skills to effectively interact with team membersWondery, an Amazon company, is a premium podcast studio known for character-driven, binge-worthy stories including Dr. Death, British Scandal, Even the Rich and Business...

  • Operations Expert for Sales Support

    hace 5 días

    San Francisco, Heredia, Costa Rica Amazon Web Services Costa Rica A tiempo completo

    About the Role:Amazon Web Services Costa Rica is seeking an experienced Operations Expert to support our Sales Operations team. The ideal candidate will have a deep understanding of operational processes and be able to communicate effectively across multiple technical and non-technical business units.Key Responsibilities:Serves as a trusted advisor and...

  • Tech Sales Leader for Global Outbound Team

    hace 3 días

    San José, San José, Costa Rica Canonical - Jobs A tiempo completo

    As a leader in the field of sales technology, we are seeking a professional to oversee a new outbound sales development team.This role is focused on leadership, management, and skills development to support our global outbound Sales Development Representative team. The successful candidate will enjoy this role if they are organized, persistent, and...

  • Geo Team Leader

    hace 1 día

    San José, Costa Rica Safeguard Global A tiempo completo

    The GEO (Global Employment Outsourcing) Team Leader will be a key role in ensuring that our GEO operations team delivers an exceptional experience for our GEO employees and clients.This exciting role will be responsible for supervising, guiding and motivating a team.You will be there to encourage colleagues to work together and ensure they're delivering...

  • Compensation Analyst for Sales Operations

    hace 5 días

    San Francisco, Heredia, Costa Rica Cm Group A tiempo completo

    About Us">Cheetah Digital is a global marketing technology company dedicated to helping the world's top brands create meaningful relationships with their customers.">Job Overview">We are seeking a highly skilled Compensation Analyst for Sales Operations to join our team. The ideal candidate will have a strong background in sales operations, compensation...

  • Sales Operations Manager

    hace 4 días

    San Isidro, Costa Rica PlacidWay A tiempo completo

    We're looking for a proactive Sales Operations Manager to lead our Customer Care and Operations Team. This role combines effective sales management with operational efficiency, driving both customer satisfaction and significant revenue growth. **Core Responsibilities**: 1. **Lead Daily Operations**: Guide the sales team in their daily tasks, ensuring they...