Team Leader, Operations
hace 7 días
Bill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, click on the “Apply” button to get started
The Team Leader, Operations leads and motivates a team to optimum performance levels to achieve targets contributing to the company’s objectives. They provide clear and concise direction, support and guidance to the team through effective coaching, leadership and setting SMART objectives- Confidently and effectively deliver coaching and constructive feedback to employees to increase engagement and improve performance, including, as required, corrective action through disciplinary processes- Involvement and collaboration on new strategies and/or process improvements to better the team’s performance- Daily, weekly and monthly reports provided at both internal and external client levels- Flexible team player in respect to scheduling and willing to invest additional time in to the team when necessary; including coverage when required and support in team hours tracking/progression throughout each month- Assist team members to ensure service level agreements are adhered to and performance metrics met, including, but not limited to: taking escalated Supervisor calls, evaluating call recordings and QA call review, if applicable based on client requirements- Creating and/or facilitating team huddles, presentations and team contest to engage our team and/or clients- Ensure all employees are in line with Regulatory Compliance, Quality and CBT requirements- Assist and participate in the recruiting, training and onboarding of employees, when required- Champion company core values and other company programs to engage and motivate our employees- Other duties as assigned
Experience
- Previous experience in an Agent and/or Customer Service role_
- Previous experience in a leadership or managerial experience would be an asset_
- Certificates/Licenses:
- Must be able to be licensed with the appropriate collection/trace licenses for all applicable jurisdictions, if required_
- WHY WORK WITH US
- We offer a competitive salary for your work experience
- Life Insurance and Health Benefits available
- Ongoing training / personal development
- Amazing work culture where you can learn and grow
- WHERE ARE WE
- We have offices across the Globe - Newmarket, Ontario; London, Ontario; Montreal, Quebec; USA (Richmond, Virginia); Manila, Philippines; San Jose, Costa Rica; Glasgow, UK - please visit our website for additional information
-
Transformation Leader
hace 2 días
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoJob SummaryWe are seeking a skilled Transformation Leader - Team Operations to support the HBS Back Office Team and improve overall Customer Experience while purchasing Heavy Bulky items.
-
Team Leader
hace 22 horas
San José, Costa Rica Bill Gosling Outsourcing A tiempo completoBill Gosling Outsourcing is committed to the career development of our people.If you are interested in joining a company with modern facilities and a team environment, click on the "Apply" button to get started!We are still growing with new and exciting opportunities - Be a part of our team!Bill Gosling Outsourcing is currently looking for a Team Leader,...
-
Kyc Operations Team Leader
hace 22 horas
San José, Costa Rica Convera A tiempo completoKYC Operations Team Leader - Santa Ana, Costa RicaAre you looking to play a key role in Global Business Onboarding to work with KYC (Know Your Customer) in a motivated and passionate team?Are you ready to offer up your skills to a company that is committed to moving money for better?Then join Convera as a KYC Operations Team LeaderAbout UsWe are the largest...
-
Kyc Operations Team Leader
hace 22 horas
San José, Costa Rica Convera A tiempo completo**KYC Operations Team Leader - Santa Ana, Costa Rica**Are you looking to play a key role in Global Business Onboarding to work with KYC (Know Your Customer) in a motivated and passionate team?Are you ready to offer up your skills to a company that is committed to moving money for better?Then join Convera as a KYC Operations Team Leader**About Us**We are the...
-
Team Leader, Operations
hace 4 días
San José, Costa Rica Bill Gosling Outsourcing A tiempo completoBill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, click on the “Apply” button to get started! The Team Leader, Operations leads and motivates a team to optimum performance levels to achieve targets contributing to the company’s...
-
Team Leader, Operations
hace 22 horas
San José, Costa Rica Bill Gosling Outsourcing A tiempo completoBill Gosling Outsourcing is committed to the career development of our people.If you are interested in joining a company with modern facilities and a team environment, click on the "Apply" button to get started!The Team Leader, Operations leads and motivates a team to optimum performance levels to achieve targets contributing to the company's objectives.They...
-
Geo Team Leader
hace 22 horas
San José, Costa Rica Safeguard Global A tiempo completoThe GEO (Global Employment Outsourcing) Team Leader will be a key role in ensuring that our GEO operations team delivers an exceptional experience for our GEO employees and clients.This exciting role will be responsible for supervising, guiding and motivating a team.You will be there to encourage colleagues to work together and ensure they're delivering...
-
Technical Operations Leader
hace 2 días
San José, San José, Costa Rica Cloud Software Group A tiempo completoJob DescriptionWe are seeking a highly skilled Technical Operations Leader to join our team at Cloud Software Group.About the RoleThis is an exciting opportunity to lead cross-functional responses to high-priority, high-visibility complex critical incidents. As a Technical Operations Leader, you will be responsible for calmly assessing situations and...
-
Team Leader, Aml Compliance
hace 22 horas
San José, Costa Rica Western Union A tiempo completo**Team Leader AML Compliance - Santa Ana, Costa Rica**Do you want to be part of a specialist team that can identify and put a stop money laundering and other fraudulent activities before it affects our customers?Do you want to work for a Global FinTech company that is transforming the payments industry?Join Western Union as a Team Leader AML...
-
Team Leader, Collections
hace 2 días
San José, Costa Rica Bill Gosling Outsourcing A tiempo completoBill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, click on the “Apply” button to get started! The Team Leader, Operations leads and motivates a team to optimum performance levels to achieve targets contributing to the company’s...
-
Sales Team Leader
hace 5 días
San José, San José, Costa Rica Marriott International, Inc A tiempo completo**Job Overview**We are seeking a highly motivated Sales Team Leader to join our team at Residence Inn by Marriott. As a Sales Team Leader, you will be responsible for assisting management in training and motivating employees, serving as a role model, and ensuring all company policies and procedures are followed.**Key Responsibilities**Assist in the...
-
Team Leader, Collections
hace 16 horas
San José, Costa Rica Bill Gosling Outsourcing A tiempo completoBill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, click on the “Apply” button to get started! The Team Leader, Operations leads and motivates a team to optimum performance levels to achieve targets contributing to the company’s...
-
Senior Procurement Operations Leader
hace 7 días
San José, San José, Costa Rica Wns Global Services A tiempo completoWNS Global Services OverviewAt WNS Global Services, we are a leading Business Process Management (BPM) company that provides innovative solutions to clients across various industries. Our global delivery network is designed to enable clients to outperform with our passion for service and innovation.We pride ourselves on creating impactful solutions that...
-
Restaurant Team Leader
hace 2 días
San Francisco, Heredia, Costa Rica Marriott Worldwide A tiempo completoCompany OverviewAt Marriott International, we value attention to detail and strive for excellence in every aspect of our business.Our company culture is built on a foundation of respect, integrity, and teamwork, with a focus on delivering exceptional guest experiences.Job DescriptionWe are seeking a highly skilled Restaurant Team Leader to join our team at...
-
San José, Costa Rica Splunk A tiempo completoSplunk is here to build a safer and more resilient digital world. The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. While customers love our technology, it's our people that make Splunk stand out as an amazing career destination and why we've won so many awards as a best...
-
Bilingual Team Leader
hace 3 días
San José, Costa Rica Bill Gosling Outsourcing A tiempo completoBill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, click on the “Apply” button to get started! Amazing organizations don't just happen! Vision, strategy and innovation come to life through execution. Help create the future of our...
-
Bilingual Team Leader
hace 18 horas
San José, Costa Rica Bill Gosling Outsourcing A tiempo completoBill Gosling Outsourcing is committed to the career development of our people.If you are interested in joining a company with modern facilities and a team environment, click on the "Apply" button to get started!Amazing organizations don't just happen!Vision, strategy and innovation come to life through execution.Help create the future of our growing company,...
-
Business Leader for Technical Support Team
hace 2 días
San José, San José, Costa Rica Tek Experts A tiempo completoOverview:We are seeking a seasoned Business Leader to spearhead our Technical Support Team. As the key business leader, you will be responsible for building, managing, and developing a team of 15-20 support engineers, ensuring exceptional customer service delivery.This role requires strong leadership skills, as you will be a point of contact for customers,...
-
Spa Team Leader
hace 7 días
San Francisco, Heredia, Costa Rica Marriott International, Inc A tiempo completoAbout UsAt Marriott International, Inc, we are dedicated to delivering exceptional guest experiences. Our team is comprised of talented individuals who share our passion for hospitality and commitment to excellence.The RoleWe are seeking a highly skilled Spa Team Leader to join our team at the Costa Rica Marriott Hotel Hacienda Belen. As a key member of our...
-
Payments Team Leader
hace 1 día
San José, Costa Rica Convera A tiempo completoPayments Team Leader(Shift pattern - Sunday to Thursday - 3pm to 10pm)We have an exciting vacancy for a Team Leader to join our Payment Processing function at Convera!About UsWe are the largest non-bank B2B cross-border payments company in the world.Formerly Western Union Business Solutions, we leverage decades of industry experience and technology-led...