High-Tech Field Operations Specialist
hace 5 días
Company Overview:
Milestone Technologies, Inc. is a leading global IT managed services firm that partners with organizations to drive business outcomes through technology innovation and scalability.
We're committed to building an employee-first culture where employees are empowered to reach their full potential in a collaborative and inclusive environment.
Job Overview:
This role supports a globally recognized leader in SaaS enterprises, providing exceptional on-site support to internal employees.
- Provide White-Glove customer experience through face-to-face interactions, chat, and phone support.
- Schedule travel to regional offices for in-person support and communicate updates to users.
- Educate users on basic functions and new technologies to streamline workflow.
- Troubleshoot network connectivity issues including digital authentication, remote access, secure Wi-Fi, and wired connectivity to the internal network.
Key Responsibilities:
- Provide walk-up/desktop support during normal business hours
- Maintain local inventory of replacement equipment
- Support IT Escalations impacting the site
- Coordinate with Office Managers to resolve issues
Requirements:
- Strong Windows 7/Windows 10 Enterprise Environment and Mac OS X El Capitan skills
- Excellent multi-tasking and time management skills
- Flexible and resilient, comfortable with ambiguity
- Ability to follow proper escalation paths
- Inviting personality, friendly, and sociable
Compensation:
The estimated salary range for this position is $70,000 - $90,000 per year, dependent on circumstances and location.
Diversity & Inclusion:
Milestone Technologies, Inc. strives to create a workplace reflecting the communities we serve and work with, where everyone feels empowered to bring their full selves to work.
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