Client Portfolio Manager
hace 1 día
Job Description
We are seeking an experienced Property Management Lead Specialist to join our team at Betterwho. As a key member of our operations department, you will be responsible for the successful onboarding of new clients, managing client relationships, and running quarterly Client Portfolio meetings.
Key Responsibilities:
- Insure the successful onboarding of new clients
- Manage client relationships
- Run Client Portfolio meetings quarterly
- Be the primary contact for clients in the organization
- Document all client interactions in Buildium
- Evaluate verbal, written, or in-person client/tenant interactions that may have legal ramifications and escalate them to Operations Manager
- Answer client (property owner) questions/concerns regarding their property
- Investigate and handle client issues that are escalated to you
- Attend weekly office L10 meetings
- Initiate demanagement checklist and other checklists in Lead Simple
- Monitor owner account balances
- Track owner's landlord Insurance policies
- Advise owners of lease break requests
- Issue PMA renewals
Requirements:
- 3+ years Property Management Experience
- Ability to learn/use various platforms
- Experience with Buildium, Property Meld and Lead Simple is a plus
- Advanced English Level is a must
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