Portfolio Development Manager
hace 5 días
About This Role
We are seeking an experienced Customer Success Manager to join our team. As a key member of the Customer Success team, you will be responsible for managing a portfolio of accounts and driving long-term customer success. You will work closely with cross-functional teams to identify and mitigate risks, and develop strategies to improve account health and growth.
Your key responsibilities will include:
- Managing a portfolio of accounts and being accountable for their adoption and health.
- Directing the execution of the Outcome Delivery and Customer Management processes for your portfolio.
- Coordinating the transition of your accounts at the point of acquisition as well as when new products are purchased via expansion motions.
Requirements
- 1+ years of experience in a customer success or consulting role, or 2+ years in an inside sales or business development role.
- Data-driven, well-organized, and bias toward action: you rely on metrics and KPIs to plan your weekly schedule.
- A self-starter who thrives in a fast-paced start-up environment: you are always willing to take on new projects and do whatever it takes to make your customers happy and your company successful.
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