Portfolio Manager

hace 3 días


San José, San José, Costa Rica Hashicorp A tiempo completo

Role Summary:

The Portfolio Manager is responsible for overseeing a portfolio of accounts and driving customer adoption, retention, and growth. This role requires a deep understanding of customer goals and outcomes, as well as the ability to develop strong relationships with key stakeholders.

Key Responsibilities:

  • Develop and execute customer success plans to drive adoption and retention
  • Build and maintain strong relationships with customers and internal stakeholders
  • Identify and pursue growth opportunities through upselling and cross-selling
  • Collaborate with cross-functional teams to resolve customer issues and improve overall customer experience

Requirements:

  • 5+ years of experience in customer success or a related field
  • Proven track record of driving customer adoption and retention
  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing priorities


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