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Automation Manager

hace 1 semana


San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo
About the Role:
As a Payroll Automation Manager, you will play a crucial part in enabling global Payroll operations, support teams, and Payroll partner teams to deliver a seamless experience for our customers. This involves collaborating with a diverse team of experts, including Program Delivery specialists, Project Managers, Change and Portfolio Managers, Lean Six Sigma Black Belts, Business Analysts, and Technology experts.

Your Key Responsibilities:
  • Drive requirement discussions with operations and other partner teams to map current state processes and identify potential scenarios that may be encountered in production.
  • Create and maintain software development artifacts, such as requirements documentation, use cases, test cases, data flow diagrams, security certifications, and internal documents.
  • Design future state processes, keeping end customers in mind, and work with stakeholders and product owners to identify success criteria.