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Client Experience Manager
hace 2 semanas
About the Opportunity
We are seeking a highly skilled and experienced professional to join our team as a Client Experience Manager. In this role, you will be responsible for delivering exceptional client experiences and exceeding client expectations through proactive engagement and personalized service.
Key Responsibilities:
- Develop and implement strategies to deliver exceptional client experiences and exceed client expectations.
- Provide proactive engagement and personalized service to clients, including regular check-ins and tailored solutions.
- Analyze client feedback and make recommendations to improve client satisfaction and retention.
- Collaborate with internal stakeholders to ensure seamless execution and effective communication.
- Perform other tasks as described by the team and manager to drive results.
Requirements:
- Minimum 3 years of experience in client-facing roles to demonstrate a proven track record of delivering exceptional client experiences.
- Proven ability to analyze data and make informed decisions to drive business outcomes.
- Excellent communication and interpersonal skills to effectively engage with clients and internal stakeholders.
- Ability to work in a fast-paced environment and adapt to changing priorities and deadlines.
About JLL
We are JLL—a leading professional services and investment management firm specializing in real estate. Our global presence spans over 80 countries, with a workforce of over 102,000 individuals around the world who help real estate owners, occupiers, and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world.
