Operations Technology Support Specialist
hace 2 días
We are a global team of over 4,000 employees at Midland Credit Management, Inc., driven by a mission to empower consumers to begin their path towards financial recovery and build a better life for themselves and their families.
Our daily goal is to support this mission by hiring exceptional people who bring a diversity of ideas, a collaborative spirit, and a passion for attaining breakthrough results. If you are results-driven, have a passion for helping others, and thrive in an innovative environment, we might be the right fit for you.
Key Responsibilities:
- Control dialer builds, refresh tables, monitor floor operations for dialer performance, and work with operations to optimize calling the best accounts at the best time. Add/ change/ delete users on call center systems.
- Proactively monitor systems and assess potential problems before they result in downtime or decreased efficiency. Observe call center technology to conduct analysis and make observations to improve technology and/or processes. Support Call Center Analytics strategic initiatives.
- Provide statistical data and generate reports to Managers and analysts, enabling them to make more informed business decisions.
- Serve as a contact point for system questions, assess business needs, deployment of, and problems to ensure that management is informed of functionality issues that arise. Act as a liaison between MCM management and software companies to ensure proper functionality of the technical systems.
Requirements:
English (Fluent)
- 1 - 3 years of working experience in a related field. Proficiency with MS Office.
- Education: Bachelor
- Proficiency in SQL.
- Proficiency or advanced Excel knowledge.
- Knowledge of dialing and collection law
- Workforce Management experience is a plus.
What We Offer:
We understand the important balance between work and life, fun and professionalism, and corporation verse community. We strive to support your career aspirations and provide benefits that enable you to live a more fulfilling life.
Our compensation and benefits programs were created with an 'Employee-First Approach' focused on supporting, developing, and recognizing YOU. We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within.
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