Operations Technology Support Specialist

hace 2 días


San José, San José, Costa Rica Midland Credit Management, Inc. A tiempo completo

We are a global team of over 4,000 employees at Midland Credit Management, Inc., driven by a mission to empower consumers to begin their path towards financial recovery and build a better life for themselves and their families.

Our daily goal is to support this mission by hiring exceptional people who bring a diversity of ideas, a collaborative spirit, and a passion for attaining breakthrough results. If you are results-driven, have a passion for helping others, and thrive in an innovative environment, we might be the right fit for you.

Key Responsibilities:

- Control dialer builds, refresh tables, monitor floor operations for dialer performance, and work with operations to optimize calling the best accounts at the best time. Add/ change/ delete users on call center systems.

- Proactively monitor systems and assess potential problems before they result in downtime or decreased efficiency. Observe call center technology to conduct analysis and make observations to improve technology and/or processes. Support Call Center Analytics strategic initiatives.

- Provide statistical data and generate reports to Managers and analysts, enabling them to make more informed business decisions.

- Serve as a contact point for system questions, assess business needs, deployment of, and problems to ensure that management is informed of functionality issues that arise. Act as a liaison between MCM management and software companies to ensure proper functionality of the technical systems.

Requirements:

English (Fluent)

- 1 - 3 years of working experience in a related field. Proficiency with MS Office.

- Education: Bachelor

- Proficiency in SQL.

- Proficiency or advanced Excel knowledge.

- Knowledge of dialing and collection law

- Workforce Management experience is a plus.

What We Offer:

We understand the important balance between work and life, fun and professionalism, and corporation verse community. We strive to support your career aspirations and provide benefits that enable you to live a more fulfilling life.

Our compensation and benefits programs were created with an 'Employee-First Approach' focused on supporting, developing, and recognizing YOU. We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within.



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