Cloud Partner Growth Strategist

hace 15 horas


San José, San José, Costa Rica Microsoft Corporation A tiempo completo

At Microsoft Corporation, we're dedicated to empowering our partners to thrive in the rapidly evolving cloud landscape. As a Cloud Partner Growth Strategist, you'll play a pivotal role in fostering strong relationships with Microsoft partners in Latin America, driving their business growth and cloud consumption.

Company Overview

We're an organization that's passionate about helping partners succeed in the Microsoft ecosystem. Our team is committed to delivering exceptional support and guidance to ensure our partners' businesses flourish.

Job Description

Your primary responsibility will be to manage a portfolio of partners, focusing on maximizing the return on investment from their Advanced Support for Partners (ASfP) service plan. You'll work closely with these partners to accelerate cloud consumption and achieve high renewal rates on ASfP.

You'll also assist partners in enhancing their technical capabilities, increasing capacity, and ensuring they're technically enabled to deliver best-in-class cloud deployments. Additionally, you'll help partners build and optimize their support helpdesk to provide improved support to our collective customers.

Responsibilities

  • Work with partners to maximize the return on investment from their purchase of the Advanced Support for Partners (ASfP) service plan.
  • Manage a portfolio of partners to accelerate cloud consumption and obtain high renewal rates on ASfP.
  • Assist partners by proactively offering ways to enhance their technical capabilities and increase capacity with the goal of ensuring they are technically enabled to deliver best in class cloud deployments.
  • Guide Partners to build and optimize their support helpdesk to provide improved support to our collective customers.
  • Create targeted service delivery plans (SDPs) aimed at optimizing the partners' business growth across any/all applicable Microsoft Cloud businesses.
  • Work with partners to remove sales blockers and provide support through deployment and migration scenarios.
  • Engage to assist with critical support cases by working to secure relevant Microsoft support resources.
  • Manage related technical and/or executive escalations as needed.

Qualifications

To be successful in this role, you'll need:

  • 2+ years of Account Management and/or Business Development experience.
  • Fluency in English and Spanish (written and spoken).

Preferred Qualifications

  • Ability to create & execute strategies to grow multi-service cloud capabilities with partners.
  • Understanding how to engage with partners through a 1:1 and/or 1:Few approach to drive readiness across pre-sales, services, cloud value prop and business model transformation.
  • Awareness of the Microsoft Partner Ecosystem and Partner business models/challenges.
  • Knowledge of Microsoft Cloud products and ability to conduct meaningful cloud partner discussions.
  • Ability to influence and interact with many organizational levels and stakeholders including C-Level.
  • Time management, prioritization, and strong follow through skills.
  • An appetite to network and help others through teamwork.
  • Organizational skills and capabilities of handling several projects and escalations simultaneously.
  • A positive attitude and demonstrated ability/desire to be a self-starter and avid learner.
  • Decision making ability in relatively complex circumstances with uncertainty and pressure.
  • Demonstrated written and verbal communication skills including presentation skills both remote/virtual.
  • Proficiency using Microsoft Office products.
  • Education: Bachelor's degree required (Business, Computer Science or similar information technology related discipline) or equivalent work experience.
  • Have experience/understanding with Latin American culture.

Benefits

The benefits listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



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