Language Support Supervisor

hace 5 días


San José, San José, Costa Rica Transperfect A tiempo completo

Job Description

We are seeking an experienced Customer Service Supervisor to join our team at TransPerfect.

In this role, you will be responsible for leading a team of interpreters and ensuring they are performing job tasks in accordance with our standards of practice.

You will be working closely with our customers, interpreters, and internal stakeholders to deliver exceptional service and ensure seamless communication.

Key Responsibilities:

  • Team Leadership: Provide coaching and guidance to ensure team members meet their key performance indicators and are meeting productivity and quality standards.
  • Training and Development: Develop and implement training programs to enhance interpreter technique, communication skills, and customer service.
  • Process Improvement: Analyze and improve processes to increase productivity, reduce costs, and enhance overall efficiency.

Requirements:

  • Educational Background: Bachelor's degree preferred or equivalent combination of education and experience.
  • Work Experience: Minimum 2 years' interpretation operations experience required; previous supervisory experience preferred.
  • Languages: Excellent communication (written and verbal) skills in English and Spanish language.
  • Soft Skills: Exceptional customer service, telephone manner, and multitasking skills are a must.

About Us

We are a global leader in the interpretation industry, providing innovative solutions to businesses and organizations worldwide. Our team is dedicated to delivering exceptional service and ensuring that our clients' needs are met with precision and professionalism.



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