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Language Services Coordinator
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Position Overview
The Spanish Interpreter/Operator will have a hybrid role, working as both an interpreter and operator to provide exceptional customer service.
This position requires the ability to switch between interpretation and operator support, handling inbound customer calls and connecting them to the appropriate interpreter.
The interpreter must possess good memory retention, note taking skills, recognize sensitive cultural differences, and be professional and courteous.
The split between interpretation and operator support will be determined by volume, demand, and coverage requirements.
Key Responsibilities
- Provide complete and accurate over-the-phone interpretation in English/Spanish languages during periods of peak call volume.
- Have current knowledge and understanding of all Lionbridge glossaries and terminology lists.
- Adhere to performance benchmarks used to measure interpreter utilization.
- Provide operator support by connecting inbound customer calls to the appropriate interpreter.
- Fulfill other administrative duties such as scheduling interpreters for appointments or assisting with interpreter correspondence.
Requirements
- 1+ year of experience in the language services/call center industry.
- Ability to work independently and be reliable.
- Excellent verbal/written communication skills in English and superior customer service skills.
- Computer literacy and proficiency in Microsoft Office suite, Chrome, Mozilla, and IE.
