Supervisor, Billing Support
hace 23 horas
**Job Purpose**:The purpose of this position is to lead a team of billing and/or contract asset specialists supporting our maintenance contracts and billing functions across our services lines of business.
This position will be responsible for ensuring all invoicing is processed on time and in agreeance with the contract details.
It will also support the business in managing the loading of new contracts and assets within Salesforce and Financial Force systems directly impacting revenue recognition.
It will liaison with sales leadership and the technical assistance center to provide technical support surrounding contract assets and the details regarding asset coverage.
***Principal Duties/Responsibilities**:
- Manage a team of billing and/or contract asset specialists who set up contracts, trouble shoot and provide sales support services
- Manage and oversee invoicing in accordance with contract details (i.e.
periodic billing, asset, customer requirements, etc.)
and month end close deadlines
- Ensures maintenance contract asset setup completion to support billing processes
- Audit and ensure accurate and efficient billing invoice creation and distribution
- Provides ongoing mentoring, training and development of billing/contract asset specialists
- Analyze and provide reporting (i.e.
rev rec, revenue pipeline, etc.)
to various business units to assist in strategic planning
- Troubleshoot and provide solutions on contract analysis/asset coverage, billing discrepancies, credit memos, etc.
- Review and approve issuance of Credit Memo's
- Lead and support various projects, system enhancements/set-up and/or new business onboarding
**Other Duties & Responsibilities**:
- Additional duties as assigned
- Meets attendance and punctuality standards
**Knowledge Skills and/or Abilities Required**:
- Able to demonstrate complex problem solving, critical thinking, and decision-making.
- Able to perform basic mathematical calculations.
- Able to recognize and attend to important details with accuracy and efficiency.
- Able to communicate clearly and convey necessary information.
- Able to interact effectively with higher levels of management (managers & above)
- Understand, communicate, and collaborate effectively with people across various identities.
- Possesses strong organizational and time management skills, driving tasks to completion.
- Able to constructively work under stress and pressure when faced with high workloads and deadlines.
- Able to work independently with minimum supervision.
- Able to exhibit ability to be sensitive to the needs, concerns, and feelings of others.
- Able to collaborate and build solid, effective working relationships with others.
- Able to effectively multi-task.
- Able to be immobile for long extended periods.
- Able to quickly learn/adapt to new systems and technology.
**Working Experience**:
- 3+ years of relevant work experience.
- Extensive experience in a professional and maintenance services environment, including leadership in leu of degree
- Possesses strong data entry skills.
**Minimum Educational/Certifications Requirements**:
- High School Diploma or GED
- Language: 100% proficiency in English.
***Additional Education/Previous Experience Recommendations**:
- Bachelor's Degree is preferred
- Billing experience is preferred
- 1+ years of experience directly managing / supervising employees.
(preferred)
**Working Conditions**:
- Professional, office environment.
- Occasional non-standard work hours or overtime as business requires.
- Some travel required.
**Cultural Competency Requirements**:
- Within Tech Data diversity is one of our fundamental shared values.
We are a multi-cultural environment and we pride ourselves on being a welcoming place of work where we celebrate inclusion and champion people from a multitude of backgrounds.
**Join our team to connect the world with the power of technology
**:
-
Billing Analyst
hace 6 días
San José, Costa Rica DXC Technology A tiempo completo**Role Description** DXC’s ServiceNow Strategic Business Group organization sells technical and service functions to serve DXC’s diverse client base across a broad range of operational sectors. A Billing Analyst within the Platform X Innovation and Automation (I&A) team works within DXC to generate transparent invoicing to our internal Account Teams and...
-
Billing Specialist
hace 3 días
San José, Costa Rica Wrike Remote Jobs A tiempo completoWrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work. **Our vision**:A world where everyone is free to focus on...
-
Billing Specialist
hace 4 días
San José, Costa Rica Wrike Careers Page A tiempo completoWrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work. **Our vision**:A world where everyone is free to focus on...
-
Billing Specialist
hace 19 horas
San José, Costa Rica Wrike Remote Jobs A tiempo completoWrike is the most powerful work management platform.Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work.**Our vision**:A world where everyone is free to focus on...
-
Product Billing Support Specialist
hace 23 horas
San José, Costa Rica Datasite A tiempo completoDatasite is where deals are made.We provide the data rooms and SaaS technology used in M&A and other high-value transactions, to deliver projects in more than 170 countries.Carrying that success into the future is all about you.Your useful skills, your unusual experience, your unique ideas.Everyone here brings something unexpected.What's yours?Invest your...
-
Finops Coordinator Ii
hace 1 día
San José, Costa Rica World Fuel Services A tiempo completoAt World Fuel Services, our employees are the key to our global success.We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team.Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued.Our high-performance...
-
Analyst-billing
hace 5 días
San José, Costa Rica Moody's Corporation A tiempo completo**What Moody's Corporation Has to Offer**: Moody's is an essential component of the global capital markets, providing credit ratings, research, tools and analysis that contribute to transparent and integrated financial markets. Moody's supports independent thought and promotes a work environment that values and maximizes the contributions of all employees....
-
Technical Support Engineer
hace 1 día
San José, Costa Rica Microsoft Corporation A tiempo completoMicrosoft is on a mission to empower every person and every organization on the planet to achieve more.Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day.In doing so, we create life-changing innovations that impact billions of lives around the world.You can...
-
Finops Coordinator Ii
hace 24 horas
San José, Costa Rica World Fuel Services A tiempo completoAt World Kinect, our employees are the key to our global success.We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team.Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued.Our high-performance culture...
-
Experian Billing Specialist
hace 2 días
San Francisco, Heredia, Costa Rica Experian A tiempo completoJob Overview:">We are seeking an experienced Billing Administrator to join our team at Experian, a global leader in providing information, analytical and marketing services. As a Billing Administrator, you will be responsible for the compilation, management, and use of billing data, contract provisions, and pricing constructs across multiple systems to...
-
Billing Analyst
hace 6 días
San José, Costa Rica Moody's Investors Service A tiempo completoThe role is primarily focused on supporting the global team on processing of invoicing and accrual activities while also maintaining our secure control environment. The role works closely across departments in the Finance, Commercial and GMO Organizations. - Monitor the delivery of invoices in a timely and accurate manner whilst meeting revenue SOX control...
-
Billing Analyst
hace 6 días
San José, Costa Rica Moody's Investors Service A tiempo completoThe role is primarily focused on supporting the global team on processing of invoicing and accrual activities while also maintaining our secure control environment. The role works closely across departments in the Finance, Commercial and GMO Organizations. - Monitor the delivery of invoices in a timely and accurate manner whilst meeting revenue SOX control...
-
Senior Billing Operations Strategist
hace 5 días
San Francisco, Heredia, Costa Rica Experian A tiempo completoExperian Consumer Information Services is a leader in redefining the customer credit lifecycle for businesses. Fueled by best-in-class data and innovative technology, we help organizations make informed decisions, identify consumers, and collect efficiently.As part of our billing transformation program, we are seeking a Senior Billing Operations Strategist...
-
Billing Analyst
hace 6 días
San José, Costa Rica ZM Financial Systems A tiempo completoImagine what we can INSPIRE with you Moody’s empowers people to make better decisions and achieve brighter futures. This is what motivates us to bring out the best in our products and our people. Join us. Forward Together.- - Moody’s Shared Services are the front line professionals including Finance, Technology, Legal, Compliance and Human Resources,...
-
Billing Analyst
hace 4 días
San José, Costa Rica Moody's Corporation A tiempo completo**What Moody's Corporation Has to Offer**: Moody's is an essential component of the global capital markets, providing credit ratings, research, tools and analysis that contribute to transparent and integrated financial markets. Moody's supports independent thought and promotes a work environment that values and maximizes the contributions of all employees....
-
Dynamic Billing Operations Coordinator
hace 5 días
San Francisco, Heredia, Costa Rica Experian A tiempo completoAbout ExperianWe are a global leader in providing information, analytical and marketing services to organizations and consumers. Our mission is to empower individuals and businesses by unlocking the power of data.At Experian, we believe that data has the power to create opportunities for growth and success. We help our clients make informed decisions by...
-
Senior Customer Support Supervisor
hace 24 horas
San José, Costa Rica Uber A tiempo completo**ABOUT THE ROLE**Our successes are attributed to our people who are relentless to help others in any way we can.The right time is always "now" when joining Uber and the Greenlight area; Uber earners are our most important customers, and we're creating a great customer service experience for them.Uber Greenlights help new earners get on the road for the...
-
Technical Support Engineer, Azure Billing
hace 23 horas
San José, Costa Rica Microsoft A tiempo completoWith over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience.Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...
-
Medical Billing Specialist
hace 24 horas
San José, Costa Rica Janie Health A tiempo completoWe're a healthcare staffing agency dedicated to helping talented professionals around the world land remote roles in the US. Join our exceptional team and contribute to US healthcare!About Janie Health: Janie Health is a healthcare services company that offers remote staffing and software solutions to medical practices, pharmacies, hospitals, and...
-
Senior Supervisor
hace 23 horas
San José, Costa Rica Support Services Group A tiempo completoSupport Services Group is looking for a **Senior Supervisor**, you will be responsible to prepare the service quality plan, manage Outbound Sales team, ensure process compliances, team KPI's Compliances with the objective to achieve the company goals.**Responsibilities**:Responsible for the correct production floor development of one of the most important...