Product Billing Support Specialist

hace 12 horas


San José, Costa Rica Datasite A tiempo completo

Datasite is where deals are made.
We provide the data rooms and SaaS technology used in M&A and other high-value transactions, to deliver projects in more than 170 countries.
Carrying that success into the future is all about you.
Your useful skills, your unusual experience, your unique ideas.
Everyone here brings something unexpected.
What's yours?
Invest your talents in us, and we'll return the compliment.
**Job Description**:
You will provide world class support to our global clients who have questions related to invoices and billing.
If you strive for excellence in every client interaction, Datasite is the place for you.
This position requires an outgoing, confident personality who isn't afraid to call the client to resolve an issue.
You will be tasked with not just answering questions but using critical thinking and problem-solving skills to go above and beyond to provide the best client experience.
The Product Billing Support Specialist is responsible for handling a wide range of billing queries on various Datasite products that facilitate the M&A lifecycle.
This is a position requiring a professional mix of fintech and interpersonal skills.
This position is a full-time position; the role will be hybrid with 2 workdays in office (in Heredia) and 3 working from home.
The schedule is Monday - Friday, 9am - 6pm CST.
Remote work location must have high-speed internet access (minimum 25Mbps download & 5Mbps upload speeds)

Essential Qualities, Duties and Responsibilities:

- Highly developed sense of integrity and commitment to customer satisfaction
- Passion for excellence
- Out of the box problem solving, never settling for the status-quo
- Great listening skills are essential for any Datasite team member.
- Multi
- tasking and time management
- Have a "can do attitude."
- Provide support by assisting customers, Sales and other stakeholders with simple to moderately complex billing-related questions and problems.
Triage customer requests and engage various internal departments (Billing, Sales, Accounts Receivable, Collections, Client Services, Legal etc.)
to provide appropriate responses.
Route issues the Product Billing Support Specialist is unable to resolve to the appropriate person or team for timely resolution.
- Provide explanations of invoice charges by performing rigorous analysis using various billing and data usage reports.
- Provide copies of invoices, summary of invoices (SOI) and cost to date (CTD) using Salesforce and internal systems.
- Collaborate with Legal, Treasury and Security & Compliance to fill out vendor forms for payments and provide banking details to customers.
- Receive customer purchase order numbers (POs) and perform analysis and follow-up to correlate to customer invoices.
- Process billing adjustment requests (BARs) on behalf of Sales where appropriate.
- Assist with general Finance inquiries and other administrative tasks (e.g., handling W9 forms.)
- Ensure deliverables for customers are accurate and timely.
- Capture all service requests, interactions, and communications in Salesforce Service Cloud.
- Build positive relationships with customers, Sales, and other internal departments.
- Delight the customer through every interaction.
- Other additional duties as may be requested from time to time.
Minimum Requirements (Education, Experience, Skills)
- High school diploma required.
- Expert fluency in both Spanish and English
- Strong analytical and problem-solving skills with high learning agility.
- 1-3 years previous experience in a billing support or client service environment.
- Strong knowledge of Excel
- Salesforce billing knowledge a plus (or similar financial system).
- Proven ability to multitask in a time-sensitive and deadline-driven work environment.
- Strong communication skills, especially in explaining technical terms in a way that non-technical individuals can understand.
- Independent problem solving and troubleshooting skills.
- Ability to work well in a team collaboration environment.
- Excellent organizational skills and attention to detail.
Preferred Requirements (Education, Experience, Skills)
- Bachelor's degree in related field
- Experience in the M&A, financial or legal sectors is a plus

As a global organization, Datasite knows that diverse perspectives are essential to our success.
We're committed to maintaining a diverse workforce to serve our customers around the world.
Datasite is an equal opportunity employer (EEO) and furthers the principles of EEO through Affirmative Action.


  • Billing Specialist

    hace 2 días


    San José, Costa Rica Wrike Remote Jobs A tiempo completo

    Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work. **Our vision**:A world where everyone is free to focus on...

  • Billing Specialist

    hace 3 días


    San José, Costa Rica Wrike Careers Page A tiempo completo

    Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work. **Our vision**:A world where everyone is free to focus on...

  • Billing Specialist

    hace 8 horas


    San José, Costa Rica Wrike Remote Jobs A tiempo completo

    Wrike is the most powerful work management platform.Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work.**Our vision**:A world where everyone is free to focus on...

  • Billing Specialist

    hace 12 horas


    San José, Costa Rica Kepler Group A tiempo completo

    Kepler executes engineered marketing, where every message and ad delivered helps create a more personalized and productive relationship between brands and their consumers.We do this by acting as clients' agency of record, as their in-house team, or some hybrid of the two - and by harnessing data and technology across all paid digital media and data-driven...


  • San Francisco, Heredia, Costa Rica Equifax A tiempo completo

    About the Role">We are seeking a highly skilled Senior Billing Specialist to join our team at Equifax. As a key member of our billing operations, you will play a crucial role in ensuring timely and accurate delivery of invoices to customers.">Key Responsibilities:">">Manage daily billing activities, including updating customer profiles and creating...


  • San Francisco, Heredia, Costa Rica Equifax A tiempo completo

    At Equifax, we empower individuals to achieve their full potential by providing a dynamic and collaborative work environment. Our team is dedicated to delivering exceptional results and making a meaningful impact in the industry.**Job Summary:**We are seeking a highly skilled Business Billing Specialist to join our team. As a key member of our billing...


  • San Francisco, Heredia, Costa Rica Equifax A tiempo completo

    Job SummaryWe are seeking a highly motivated Junior Billing Operations Specialist to join our team at Equifax. As a key member of our billing operations team, you will play a critical role in ensuring the accuracy and efficiency of our billing processes.


  • San José, Costa Rica Tech Data Corporation A tiempo completo

    **Job Purpose**:The purpose of this position is to lead a team of billing and/or contract asset specialists supporting our maintenance contracts and billing functions across our services lines of business.This position will be responsible for ensuring all invoicing is processed on time and in agreeance with the contract details.It will also support the...


  • San Francisco, Heredia, Costa Rica Equifax A tiempo completo

    **About Us**At Equifax, we empower individuals to unlock their full potential by providing opportunities for growth and development. Our team is dedicated to fostering a collaborative environment where bright minds come together to drive innovation and make a meaningful impact.**Job Summary**We are seeking a highly skilled Accounting Billing Specialist to...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    About ExperianExperian is the world's leading global information services company, empowering consumers and businesses to make informed decisions by providing access to their data.We help individuals take control of their financial lives, businesses make smarter decisions, lenders lend more responsibly, and organizations prevent identity fraud and crime.A...


  • San Francisco, Heredia, Costa Rica Auxis A tiempo completo

    Auxis is a fast-growing business process outsourcing provider offering exceptional opportunities for career growth and development. We are seeking an experienced Medical Billing and Insurance Specialist to provide support to our largest account, a leading healthcare services provider.As a Medical Billing and Insurance Specialist, you will play a vital role...


  • San José, Costa Rica Teleperformance Costa Rica A tiempo completo

    Are you passionate about customer advocacy and technical support? We are looking for a **Product Support Specialist **to join our team and work directly with customers to provide outstanding technical assistance and product support. Help us ensure our customers have the best experience possible! **Competencies**: Comunication Skills, Customer Advocacy, Tech...


  • San José, San José, Costa Rica Moody'S Investors Service A tiempo completo

    Job OverviewWe are seeking a highly skilled Business Intelligence Specialist to join our Customer Billing team at Moody's Investors Service. As a key member of our global team, you will be responsible for delivering high-quality invoicing services to our customers and supporting business partners with critical data insights.About the RoleThe ideal candidate...


  • San Francisco, Heredia, Costa Rica Equifax A tiempo completo

    **Unlock Your Potential at Equifax**We empower individuals to achieve their true potential by offering a dynamic work environment, opportunities for growth and development, and the chance to collaborate with talented professionals.As a Senior Billing Operations Specialist, you will play a vital role in our team by creating accurate and timely billing...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Job Overview:">We are seeking an experienced Billing Administrator to join our team at Experian, a global leader in providing information, analytical and marketing services. As a Billing Administrator, you will be responsible for the compilation, management, and use of billing data, contract provisions, and pricing constructs across multiple systems to...


  • San José, Costa Rica Microsoft Corporation A tiempo completo

    Microsoft is on a mission to empower every person and every organization on the planet to achieve more.Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day.In doing so, we create life-changing innovations that impact billions of lives around the world.You can...

  • Billing Coordinator

    hace 12 horas


    San José, Costa Rica Kepler Group A tiempo completo

    Kepler executes engineered marketing, where every message and ad delivered helps create a more personalized and productive relationship between brands and their consumers.We do this by acting as clients' agency of record, as their in-house team, or some hybrid of the two - and by harnessing data and technology across all paid digital media and data-driven...


  • San José, Costa Rica TD Synnex A tiempo completo

    **Job Summary**: The Sales Support Specialist will perform contract set-up and is the primary interface for all new maintenance contracts related to order management. Initiates and/or maintains effective communications with internal and external customers regarding contract status, as appropriate. **Primary Duties and Responsibilities**: - Facilitates the...


  • San José, Costa Rica TD SYNNEX A tiempo completo

    **Are you ready to make a BIG impact with TD SYNNEX?** In addition to a competitive benefits package, we provide our co-workers with opportunities to get involved in well-being seminars and programming, employee-led Business Resource Groups (BRGs), leadership development tracks, special industry events, and much more. **Job Summary**: The Sales Support...

  • Billing Analyst

    hace 6 días


    San José, Costa Rica DXC Technology A tiempo completo

    **Role Description** DXC’s ServiceNow Strategic Business Group organization sells technical and service functions to serve DXC’s diverse client base across a broad range of operational sectors. A Billing Analyst within the Platform X Innovation and Automation (I&A) team works within DXC to generate transparent invoicing to our internal Account Teams and...