Software Support Specialist

hace 3 días


San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo
Job Description

We are seeking a skilled Software Support Specialist to join our team at Amazon Support Services Costa Rica Srl. As a key member of our BSX Support Engineering team, you will play a vital role in providing production engineering support and multifaceted services to the development/STT teams.

The ideal candidate will have 2+ years of software development or technical support experience, with expertise in scripting modern programming languages, troubleshooting, and debugging technical systems.

Key Responsibilities:

  • Provide expert support engineering and troubleshooting services, addressing issues related to book shopping experience.
  • Collaborate closely with STT teams/QAE team in resolving tickets that align with the specified service level agreements.
  • Oversee production builds, manage tools, and configure systems to facilitate smooth software product releases and ensure successful deployments.

Required Skills and Qualifications:

  • Experience with REST web services, XML, JSON.
  • Ability to thrive in a fast-paced environment, maintaining composure under pressure.
  • Strong problem-solving skills with a passion for resolving complex technical issues.

A day in the life of our team includes actively monitoring and assessing the operational health of our systems, collaborating with our development and QA teams to execute effective operational programs.


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