Leading Amer Shared Service Center Manager with Strategic Growth Focus
hace 7 días
About JLL, a leading professional services and investment management firm, specializes in real estate. With operations in over 80 countries and a workforce of more than 91,000 individuals worldwide, we help real estate owners, occupiers, and investors achieve their business ambitions. As a global Fortune 500 company, we drive sustainability and corporate social responsibility.
We're committed to shaping the future of real estate for a better world using advanced technology. Our core values of teamwork, ethics, and excellence are fundamental to everything we do. We've been recognized with awards for our success by organizations globally and locally.
Our diverse and inclusive culture welcomes, values, and empowers everyone to achieve their full potential. Unique backgrounds, experiences, and perspectives help us think bigger, spark innovation, and succeed together.
This leadership role is part of a dynamic and fast-growing team working closely with a prominent Client from the technology and online retail industry. The Client's Real Estate and Facilities (GREF) team provides expertise in real estate transactions, capital investment program management, and facility maintenance across multiple European, Middle Eastern, and African countries.
The GREF team partners with suppliers to ensure quality, innovation, and scalability, utilizing customer-driven feedback to continuously improve and exceed employee expectations. The main goal of this role is to oversee the central Shared Service Center (SSC) operational teams supporting AMER operations.
The key objectives include ensuring operational excellence, strong integration across delivered services, and creating a 'one-team' approach while driving further service enhancements. This role combines continuous improvement with talent development.
Oversight responsibilities include financial and lease management activities, project management support, analytics, and business intelligence. Specific teams may report directly or in a matrix structure setup to the SSC Lead. Close collaboration with the GREF leadership workgroup and strategic developments within the Client's structure are expected.
Responsibilities:
Main Responsibilities
- Manage a large team of approximately 300 members in the Shared Services Center operations.
- Develop a collaborative environment by driving synergies between sub-teams.
- Act as the primary point of contact and strategist for HR processes and talent development for the managed team.
- Participate in all required HR processes, focusing on talent acquisition.
- Establish a customer-centric culture, promoting continuous improvement and innovative thinking in daily operations.
- Drive knowledge and skillset growth across the team through a strong learning and development program and individual coaching.
- Oversee financials related to the managed operation.
- Agree on fee budgets and resources with the Client, ensuring internal compliance and controls for revenue and cost.
- Manage partnerships with local stakeholders, including business leadership, office management, HR, and IT, for efficient team operations.
- Identify opportunities for new services and solutions adding value to client delivery through internal and external stakeholder networks.
- Prioritize client needs and areas requiring support, translating them into new process and service setups.
- Conceptualize initial needs into feasible solutions, implement, and stabilize performance of new delivery areas.
- Contribute to the work of the corporate real estate leadership team, contributing to agreed projects.
- Take ownership of initiatives aimed at achieving operational optimization through centralized processes.
- Serve as a trusted advisor to the Client, maintaining strong relationships with key stakeholders within the account team.
- Address issues or underperformance related to service delivery, agreeing and executing action plans to resolve them permanently.
- Grow the business delivered to the Client, contributing to overall business growth by transferring solutions and services to other areas of business or client accounts.
-
Strategic Account Growth Representative
hace 3 días
San José, San José, Costa Rica Micro Focus A tiempo completoAbout the Role:As a Strategic Account Growth Representative, you will play a pivotal role in driving revenue growth through strategic partnerships with key customers. Your expertise in developing and nurturing relationships with partners will be essential in identifying new business opportunities and expanding existing ones.Responsibilities:Serve as the...
-
Strategic HR Operations Manager
hace 1 día
San José, San José, Costa Rica Pae Costa Rica A tiempo completoPáe Costa Rica is seeking a highly skilled and experienced Strategic HR Operations Manager to lead our Human Resources Operations Service Center. This role will be responsible for ensuring the highest level of service quality to our clients based on current policies and procedures.The successful candidate will serve as the liaison between our Subject Matter...
-
Strategic Growth Marketing Manager
hace 9 horas
San José, San José, Costa Rica Mindbody A tiempo completoAbout the RoleWe're seeking an experienced Strategic Growth Marketing Manager to join our team. In this role, you'll be responsible for driving global acquisition targets through the ideation, execution, and management of strategic marketing programs.You will test, learn, and scale channel and market expansion via agile experimentation and rigorous...
-
Strategic Account Growth Manager
hace 1 día
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoAmzn Support Srvcs Costa Rica is seeking a highly skilled Senior Account Manager to join its Strategic Account Services (SAS) organization.Role OverviewThe Senior Account Manager will play a key role in driving business growth for some of the most influential sellers on the Amazon platform, ensuring Selling Partner satisfaction by delivering a high level of...
-
AP Transaction Specialist
hace 2 días
San José, San José, Costa Rica Zoetis A tiempo completo**Company Overview**Zoetis is a leading animal health company dedicated to developing innovative solutions for the global animal health industry. Our commitment to innovation, quality, and customer satisfaction has made us a trusted partner for farmers, veterinarians, and pet owners worldwide.**Job Summary**We are seeking an experienced AP Transaction...
-
Financial Shared Service Center Specialist
hace 1 día
San José, San José, Costa Rica Te Connectivity A tiempo completoAt Te Connectivity, our Accounting Teams play a vital role in developing, implementing, and maintaining accounting systems that meet the highest standards of accuracy and efficiency. As a key member of our team, you will be responsible for designing and implementing operational procedures that meet audit standards and improve our financial processes.**Key...
-
Strategic Channel Growth Specialist
hace 6 días
San José, San José, Costa Rica Nitel A tiempo completoCompany OverviewNitel is a leading provider of innovative telecommunications solutions, dedicated to delivering exceptional customer experiences and driving business growth through strategic partnerships.Job SummaryWe are seeking an experienced Channel Development Manager to join our team, responsible for developing and executing strategies to drive...
-
Strategic Business Growth Manager
hace 3 días
San José, San José, Costa Rica Eaton A tiempo completoJob OverviewWe are seeking an experienced Strategic Business Growth Manager to lead our product marketing efforts in Central America and the Caribbean.About the RoleThe successful candidate will be responsible for developing and implementing a segment marketing plan that aligns with the company's overall strategy. This includes determining the product basket...
-
Strategic Account Growth Manager
hace 4 días
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoOverview">The Amzn Support Srvcs Costa Rica is seeking a highly skilled Customer Success Strategist to join our Strategic Account Services team.About the Role">We are looking for a seasoned professional with experience in account management, sales, and relationship-building to drive business growth and deliver exceptional customer service.Main...
-
Strategic Operations Manager I
hace 7 días
San José, San José, Costa Rica Pk Global A tiempo completoAbout the RoleAs a Strategic Operations Manager I at Pk Global, you will play a pivotal role in leading a team of Team Leaders to achieve exceptional results. This position demands strong leadership skills, strategic thinking, and the ability to drive operational excellence.Key Responsibilities:Analyze and maintain all Client Service Level Agreements,...
-
Financial Shared Service Center Professional
hace 4 días
San José, San José, Costa Rica Te Connectivity A tiempo completoAbout the PositionThis role reports to the S2P Process Delivery Supervisor and is part of S2P teams focused on travel and expense, invoice processing, payment processing, vendor management, and other AP activities in San Jose, Costa Rica.Key ResponsibilitiesMigrate S2P processes from countries throughout the Americas to San Jose, Costa Rica, and prepare...
-
Technical Service Delivery Manager
hace 4 días
San José, San José, Costa Rica Micro Focus A tiempo completoAbout Micro FocusMicro Focus is a leading enterprise software provider, delivering mission-critical solutions to keep the digital world running. Our customer-centric approach combines pragmatism, discipline, and innovation to meet the evolving needs of our customers.About the RoleWe are seeking an experienced Technical Service Delivery Manager to join our...
-
San José, San José, Costa Rica Costa Rica's Call Center A tiempo completoAbout Our CompanyCosta Rica's Call Center is a leading provider of customer service solutions, committed to delivering exceptional experiences.We strive to create a positive and supportive work environment that fosters growth and development for our employees.Job DescriptionWe are seeking highly skilled Sales Agents who can effectively communicate with...
-
Senior Accounting Manager for Shared Services
hace 3 días
San José, San José, Costa Rica Te Connectivity A tiempo completoJob DescriptionAt TE Connectivity, we are seeking a highly skilled and experienced Senior Accounting Manager for Shared Services to lead our S2P teams in the planning, management, and delivery of in-scope processes.About the RoleThis position will report to the S2P Process Delivery Lead and be responsible for managing S2P teams, ensuring quality and...
-
Strategic Financial Operations Manager
hace 9 horas
San José, San José, Costa Rica Zm Financial Systems A tiempo completoMoody's Investors Service, among the world's most respected and widely utilized sources for credit ratings and research, empowers people to make better decisions and achieve brighter futures.We bring out the best in our products and our people by focusing on Excellence and embodying behavioral qualities such as Integrity, Responsiveness, Collaboration,...
-
San José, San José, Costa Rica Pfizer A tiempo completoThe Decision Support Center of Excellence (DS CoE) is a critical component of Pfizer's finance organization, responsible for providing comprehensive financial reporting, support, and guidance to commercial finance teams worldwide. As a Strategic Finance Expert, you will be part of this centralized team and play a vital role in driving business success.Key...
-
Strategic Procurement Manager
hace 6 días
San José, San José, Costa Rica Ynv Group A tiempo completoOverview:We're searching for a Strategic Procurement Manager with experience in overseeing purchasing activities and ensuring that purchased items are both cost-efficient and of high quality. This role is available globally.The successful candidate will be responsible for maintaining positive supplier relations, evaluating supply options, approving...
-
Customer Service Manager
hace 3 días
San José, San José, Costa Rica Uber A tiempo completoAbout the RoleUber is looking for a talented Customer Service Manager to join our team. As a key member of our Greenlight Operations department, you will be responsible for providing exceptional customer service to new and existing Uber earners.You will work closely with your Greenlight Manager to ensure that your site meets the needs of your market in terms...
-
Strategic Account Growth Manager
hace 1 día
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo**Job Description:**We are seeking a highly skilled Sr. Strategic Account Growth Manager to join our team at Amazon Support Services Costa Rica Srl.About the Role:This is an Individual Contributor role that involves working directly with sellers to provide guidance, support, and insights to drive growth across their Amazon businesses.Key...
-
Strategic Sales Growth Manager
hace 5 días
San José, San José, Costa Rica Zm Financial Systems A tiempo completoAbout Zm Financial SystemsWe foster a culture that thrives on diverse perspectives to overcome ever-changing market challenges.Our Data Apps Team develops existing client relationships, identifies new opportunities, implements solutions, and supports product strategy efforts for specific set of products.The Data Apps Domain is made up of Sales Specialists,...