Customer Support Liaison

hace 3 semanas


San Francisco, Heredia, Costa Rica Equifax A tiempo completo

Customer Service Supervisor Role Overview

Key Responsibilities:

  • Respond to the consumer line in a timely and professional manner
  • Meet performance expectations and metrics for the role
  • Analyze consumer credit files to identify consumer needs
  • Document follow-up actions for partner departments
  • Resolve research needed to provide accurate information
  • Maintain accurate client and project information
  • Act as a liaison between consumer and client
  • Accountable for case resolution updates

Required Skills:

  • Fluent English/French skills in both oral and written communication
  • Proficient in G-suite programs (Sheets, Docs, Slides, etc.)

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