Global IT Support Specialist

hace 6 horas


San Francisco, Heredia, Costa Rica Kuehne+Nagel A tiempo completo

Company Overview

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Kuehne+Nagel is a leading global logistics company with over 80,000 employees across 1,300 locations in more than 100 countries. We offer a comprehensive benefits package, competitive compensation, and excellent training programs.

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About the Role

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We are seeking an experienced IT Support Specialist to join our team. As a key member of our operations team, you will be responsible for monitoring systems and processes, identifying and resolving technical issues, and ensuring compliance with Service Level Requirements.

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Key Responsibilities:

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  • Monitor and analyze system performance to identify areas for improvement.">
  • Investigate and resolve technical issues using structured incident resolution approaches.">
  • Evaluate and provide solutions to complex technical problems.">
  • Collaborate with cross-functional teams to ensure timely issue resolution.">
  • Ensure compliance with Service Level Agreements (SLAs) and Service Level Requirements (SLRs).">
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Requirements:

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To be successful in this role, you will need:

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  • ">
  • Intermediate to advanced English language skills (written and oral).">
  • Bachelor's degree or current enrollment in an IT-related field.">
  • Intermediate knowledge of SQL and relational databases.">
  • Experience with Object-Oriented Programming methodologies (preferably Java).">
  • Familiarity with Unix/Linux command line.">
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Work Environment:

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This is a full-time position with a regular working schedule from Monday to Friday, 11 a.m. - 8 p.m., with no weekend work. Our offices offer a dynamic and collaborative work environment with opportunities for growth and development.

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What We Offer:

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In addition to a competitive salary and comprehensive benefits package, we offer employee discounts, tuition reimbursement, and excellent training programs to support your professional growth and well-being.

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Contact Information:

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For further information about this opportunity, please visit our website.



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