Global Customer Service Specialist
hace 10 horas
**Company Overview**
Huntsman Corporation is a globally recognized manufacturer and marketer of differentiated and specialty chemicals. With a portfolio that spans thousands of products, we cater to diverse consumer and industrial end markets worldwide.
We operate over 70 manufacturing, R&D, and operations facilities across approximately 30 countries, employing around 9,000 associates within our four distinct business divisions. Our commitment to innovation and excellence has created a range of career fields, including manufacturing, research and development, technical services, sales and marketing, customer service, and more.
**Job Description**
The Senior Customer Service Advisor plays a critical role as the 'face to the customer' for Huntsman's Advanced Materials Division in San Jose, Costa Rica. Reporting to the Customer Service Manager, this position is responsible for overseeing and ensuring seamless execution of customer ordering processes.
**Key Responsibilities**
- Manage day-to-day relationships and orders for identified customer accounts, providing proficient and knowledgeable customer service with integrity and trust.
- Perform all job duties by following required company and/or department processes in handling customer orders, issues, product returns, order cancellations, complaints, quotes, documentation requests, same-day order entry, and data maintenance.
- Have good working product knowledge and suggest alternate or compatible products to customers as needed.
- Manage any issues that may arise in a timely manner towards resolution, including alternate escalation protocols and fee negotiation.
- Have ownership of streamlined processes such as returns or master data management as required.
- Provide regular feedback and proactive communication to the customer and/or sales representatives regarding the status of accounts.
- Manage order blocks, working closely with other functions like Finance/Credit, Supply Chain Planning, and Logistics.
- Contribute to attain and improve customer services metrics and key performance indicators, such as time to enter orders, order confirmation time, number of orders and line items, order changes and cancellations, and others defined by the group.
**Requirements**
- Bachelor's degree preferable in a quantitative field (business, economics, logistics, foreign trade, finance, engineering, etc.).
- Degree can be substituted by 5+ years of overall experience, with previous experience in customer service.
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