Customer Service Operations Specialist
hace 22 horas
Unlocking Opportunities through Exceptional Support
At Experian, we empower businesses to make informed decisions and drive growth. Our Consumer Information Services team is dedicated to delivering innovative solutions that revolutionize the customer credit lifecycle.
We're seeking a talented Customer Service Operations Specialist to join our dynamic team In this role, you'll be responsible for:
- Providing exceptional first-level support, troubleshooting, and problem resolution to clients.
- Assigning and categorizing support tickets to ensure timely resolutions.
- Notifying clients of ticket status and verifying closure.
- Collaborating with internal teams, including Account Management, Engineering, and Implementation.
To succeed in this role, you'll need:
- 3-5 years of experience in customer support and service, with a strong understanding of technical and non-technical communication.
- Able to work in a fast-paced multi-product environment, safeguarding sensitive information.
- Excellent analytical, research, and reconciliation skills.
- Strong working knowledge of CRM platforms, particularly Salesforce case management.
As a valued member of our team, you'll enjoy a comprehensive benefits package, including medical, life, and dental insurance, as well as opportunities for education reimbursement and professional development.
We believe in creating a thriving, inclusive, and diverse team where everyone loves their work and loves working together. Join us in our mission to create a better tomorrow
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