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Customer Service Operations Specialist
hace 2 semanas
Company Overview
Huntsman Corporation is a leading global manufacturer and marketer of differentiated and specialty chemicals. With a portfolio of thousands of products, we serve a diverse range of consumer and industrial end markets.
We operate more than 70 manufacturing, R&D and operations facilities in approximately 30 countries and employ around 9,000 associates within our four distinct business divisions.
Job Description
The Customer Service Operations Specialist will be responsible for overseeing and ensuring seamless execution of customer ordering processes. This individual will work closely with internal and external stakeholders to ensure timely and accurate order processing and delivery.
Key Responsibilities:
- Manage day-to-day relationships and orders for identified customer accounts
- Perform all job duties by following required company and/or department processes in handling customer orders, issues, product returns, order cancellations, complaints, quotes, documentation requests, same-day order entry and data maintenance
- Have good working product knowledge and may suggest alternate or compatible products to customers as needed
- Manage any issues that may arise in a timely manner towards resolution, including alternate escalation protocols and fee negotiation
- Have ownership of a streamlined process such as returns or master data management as required
- Provide regular feedback and pro-active communication to the customer and/or sales representatives regarding the status of the accounts
Required Skills and Qualifications
The ideal candidate will possess a Bachelor's degree in a quantitative field (business, economics, logistics, foreign trade, finance, engineering, etc.). Alternatively, 4+ years of overall experience, with previous experience in customer service, ideally as part of a global organization, can be considered.
Benefits
Huntsman offers a range of benefits to its employees, including competitive salary, comprehensive health insurance, retirement savings plan, and opportunities for career growth and development.
