Customer Service Specialist

hace 2 semanas

San José, Costa Rica Arxada A tiempo completo

Arxada is a pioneering leader with a powerful legacy: Over 120 years of creating specialty chemicals and solutions that potentiate the performance of our customers and their products.
Our solutions, our expertise and our support help them to perform better - to be more efficient, more effective and more sustainable.
We are passionate about empowering high performance and enabling our employees, partners and customers to realize their full potential.
Together we make daily life safer, cleaner, healthier and greener.
If you like making a difference, we are the company for you
Arxada is looking for a Customer Service Specialist in San Jose, COSTA RICA.
This role responsible for establishing and maintaining exceptional effortless customer service experience for key accounts.
Key responsibilities:

- Initiates required action for response to customer service requests for order changes, including maintenance of order and communicates changes to the appropriate personnel / departments.
- Ensures and provides quality service to both internal and external customers.
Builds and maintains ongoing relationships with customers.
- Serves as communication link between customers and sales team to assure customer's needs are met.
- Initiate meetings to resolve customer issues due to order delay, backorders, returns, etc.
with the appropriate teams i.e.
Product Management, Quality Managers, Transportation, Warehousing, etc.
- Responsible for the timely resolution and communication to a variety of customer complaints and issues including the implementation of corrective action plans relating to customer service working with the Complaints Specialist.
- Maintains SAP master data by updating account information.
Provide back up support to team for support or when out of the office due to vacation, travel or sick.
Key requirements:

- 3-4 yrs.
of experience in Customer service.
Requires excellent interpersonal skills to negotiate and resolve supply chain issues.
Experiencing in managing key accounts / large volume accounts, as well as imports / exports scenarios.
- Accuracy, problem solving, multi-tasking, listening, phone skills as well as strong written and verbal communication skills in English level C1 minimum are all critical components to this position.
- Ability to work in a fast-paced environment and to interface with various levels of management and commercial team.
- Arxada - Potentiating Performance_
- Arxada is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a qualified individual with disability, protected veteran status, or any other characteristic protected by law._

CR02

  • Customer Service Specialist

    hace 2 semanas

    San José, Costa Rica Arxada A tiempo completo

    Arxada is a pioneering leader with a powerful legacy: Over 120 years of creating specialty chemicals and solutions that potentiate the performance of our customers and their products. Our solutions, our expertise and our support help them to perform better - to be more efficient, more effective and more sustainable. We are passionate about empowering high...

  • Customer Service Specialist

    hace 6 días

    San José, Costa Rica DSV A tiempo completo

    Position_145197 Customer Service Specialist - OPS Deseable: - Estudiante de Administracion Aduanera, Comercio Internacional o similar - Ingles intermedio - avanzado Caracteristicas y Habilidades: - Habilidades en comunicacion - Servicio al cliente - Trabajo en equipo - Trabajo bajo presion - Flexibilidad de horario ( atención de urgencias y necesidades...

  • It Customer Service Specialist

    hace 5 días

    San José, Costa Rica People Working Corp A tiempo completo

    Important Client of People Working Corp, dedicated to providing education and certification programs, seeks a person to perform functions such as **IT **Customer Service Specialist.****Requirements**:- Bachelors degree in Management or IT related fields is preferred.- ** Advanced English Language C1**:- Work from Office 100% - San Jose- 1 to 3 years of...

  • Customer Service Specialist

    hace 4 días

    San José, Costa Rica Dsv A tiempo completo

    Position_145197Customer Service Specialist - OPSDeseable:- Estudiante de Administracion Aduanera, Comercio Internacional o similar- Ingles intermedio - avanzadoCaracteristicas y Habilidades:- Habilidades en comunicacion- Servicio al cliente- Trabajo en equipo- Trabajo bajo presion- Flexibilidad de horario ( atención de urgencias y necesidades operativas...

  • Customer Service Specialist

    hace 1 semana

    San José, Costa Rica DSV A tiempo completo

    If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying. Job Req Number: 82446 Time Type: Full Time Puesto: Customer Service Specialist, Air Deseable: - Estudiante de Administración Aduanera, Comercio Internacional o similar -...

  • Customer Service Specialist

    hace 1 día

    San José, Costa Rica DSV A tiempo completo

    Puesto: Customer Services Specialist Marítimo-Terrestre Deseable: - Estudiante de Administración Aduanera, Comercio Internacional o similar - Ingles intermedio - avanzado Características y Habilidades: - Habilidades en comunicación - Servicio al cliente - Trabajo en equipo - Trabajo bajo presión - Flexibilidad de horario ( atención de urgencias y...

  • Junior Customer Service Specialist

    hace 1 semana

    San Rafael, Costa Rica Swarovski A tiempo completo

    Summary of the position: The key purpose of the Junior Customer Service Specialist is to deliver exceptional, seamless customer experience by listening to their needs, respond and solve inquiries efficiently according to guidelines & legislation, ultimately achieve customer loyalty. The Junior Customer Service Specialist should embody the Swarovski Values...

  • Junior Customer Service Specialist

    hace 1 semana

    San Rafael, Costa Rica Swarovski A tiempo completo

    Summary of the position: The key purpose of the Junior Customer Service Specialist is to deliver exceptional, seamless customer experience by listening to their needs, respond and solve inquiries efficiently according to guidelines & legislation, ultimately achieve customer loyalty. The Junior Customer Service Specialist should embody the Swarovski Values...

  • Customer Service Specialist

    hace 2 semanas

    San José, Costa Rica Dsv A tiempo completo

    Puesto: Customer Services SpecialistMarítimo-TerrestreDeseable:- Estudiante de Administración Aduanera, Comercio Internacional o similar- Ingles intermedio - avanzadoCaracterísticas y Habilidades:- Habilidades en comunicación- Servicio al cliente- Trabajo en equipo- Trabajo bajo presión- Flexibilidad de horario ( atención de urgencias y necesidades...

  • Customer Service: Consultant/intake Specialist

    hace 7 días

    San José, Costa Rica Legal Management Group A tiempo completo

    **Job description** We need an ambitious, sensitive, and outgoing Customer Service: Consultant/Intakes Specialist to join our team for a long-term position at our fast-paced, established firm. We are looking for individuals who can pay very close attention to detail and get required information from potential and existing clients. The intake specialist...

  • Customer Service Specialist

    hace 2 días

    San José, Costa Rica Dsv A tiempo completo

    Puesto: Customer Services SpecialistMarítimo-TerrestreDeseable:- Estudiante de Administración Aduanera, Comercio Internacional o similar- Ingles intermedio - avanzadoCaracterísticas y Habilidades:- Habilidades en comunicación- Servicio al cliente- Trabajo en equipo- Trabajo bajo presión- Flexibilidad de horario ( atención de urgencias y necesidades...

  • Junior Customer Service Specialist

    hace 1 semana

    San Rafael, Costa Rica Swarovski A tiempo completo

    At Swarovski, where innovation meets inspiration, our people desire to explore, experience, and create. Our Global Business Services (GBS) Office based in San Jose, Costa Rica, is an attractive workplace, which delivers high quality multi-functional services, provides functional expertise, and ensures a continuous improvement of our process portfolio across...

  • Junior Customer Service Specialist

    hace 1 semana

    San Rafael, Costa Rica Swarovski A tiempo completo

    At Swarovski, where innovation meets inspiration, our people desire to explore, experience, and create. Our Global Business Services (GBS) Office based in San Jose, Costa Rica, is an attractive workplace, which delivers high quality multi-functional services, provides functional expertise, and ensures a continuous improvement of our process portfolio across...

  • Trilingual Customer Service Specialist with Italian

    hace 1 semana

    San Rafael, Costa Rica Swarovski A tiempo completo

    Summary of the position: The key purpose of the Trilingual Customer Service Specialist is to deliver exceptional, seamless customer experience by listening to their needs, respond and solve inquiries efficiently according to guidelines & legislation, ultimately achieve customer loyalty. The Trilingual Customer Service Specialist should embody the Swarovski...

  • Trilingual Customer Service Specialist with French

    hace 1 semana

    San Rafael, Costa Rica Swarovski A tiempo completo

    Summary of the position: - The key purpose of the Trilingual Customer Service Specialist is to deliver exceptional, seamless customer experience by listening to their needs, respond and solve inquiries efficiently according to guidelines & legislation, ultimately achieve customer loyalty. The Trilingual Customer Service Specialist should embody the...

  • Trilingual Customer Service Specialist with German

    hace 1 semana

    San Rafael, Costa Rica Swarovski A tiempo completo

    Summary of the position: The key purpose of the Trilingual Customer Service Specialist is to deliver exceptional, seamless customer experience by listening to their needs, respond and solve inquiries efficiently according to guidelines & legislation, ultimately achieve customer loyalty. Trilingual Customer Service Specialist should embody the Swarovski...

  • Customer Service Specialist

    hace 2 días

    San José, Costa Rica Dsv A tiempo completo

    Job Req Number: 50484Puesto: Customer Services SpecialistDepartamento: KAMDeseable:- Estudiante de Administración Aduanera, Comercio Internacional o similar- Ingles intermedio - avanzadoCaracterísticas y Habilidades:- Habilidades en comunicación- Servicio al cliente- Trabajo en equipo- Trabajo bajo presión- Flexibilidad de horario ( atención de...

  • Customer Service Specialist I

    hace 1 semana

    San José, Costa Rica Syniverse A tiempo completo

    Syniverse is the world’s most connected company. Whether we’re developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward. Which is why we work with some of the world’s most recognized brands. Eight...

  • Customer Service Specialist I

    hace 2 días

    San José, Costa Rica Syniverse A tiempo completo

    Syniverse is the world’s most connected company. Whether we’re developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward. Which is why we work with some of the world’s most recognized brands. Eight...

  • Customer Service Specialist I

    hace 2 días

    San José, Costa Rica Syniverse A tiempo completo

    Syniverse is the world’s most connected company. Whether we’re developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward. Which is why we work with some of the world’s most recognized brands. Eight...