Trilingual Customer Service Agent for Vehicle
hace 7 meses
**Company Description**
- _ Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience. Around 9,000 associates at 27 locations support national and international customers in more than 35 languages, primarily from the automotive, travel and transportation, and logistics sectors as well as information and communication technology._
**Job Description** Position Summary**
The Call Center Specialist position is responsible for answering incoming calls and providing excellent customer service to the client, following program guidelines and call center standards.
**General Job Responsibilities**
- Provide excellent customer service over the phone to vehicle owners according to customer package.
- Provide support over the phone to the Police when a vehicle is reported stolen, following the stablished protocols.
- Provide support to clients in topics related to: Connected Drive such as remote unlock, purchase of apps for the vehicle, set up and connect the mobile phone to the car app, set up the customer account.
- Provide support to clients in topics related to: Roadside Assistance such as flat tires, battery issues, out of fuel, cars overheating, coordinate tow cars and pick up service, etc.
- Exhibit high level of professionalism in interactions with colleagues, Team Leads, Operations Managers, etc.
- Perform other functions related to the position.
**Qualifications**
- English and Portuguese advanced/B2+ or C1
- Minimum of High School Diploma.
- 0-2 years of experience working in a call center environment.
- Excellent communication skills, both verbal and written.
- Customer service oriented.
- Strong interpersonal skills.
- Team work oriented.
- Multitask.
- Demonstrate situation specific empathy.
- Strong organizational skills and attention to detail.
- Ability to work in a fast-paced environment with daily work processing deadlines.
- Ability to work effectively without supervision.
- Strong in leadership, empathy, communication, and team orientation.
**Additional Information
-
Trilingual Customer Service
hace 6 días
San Francisco, Costa Rica Bosch Group A tiempo completoCompany Description - Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience. Around 9,000...
-
Customer Service Representative For Vehicle Support
hace 2 semanas
San Francisco, Heredia, Costa Rica Bosch Group A tiempo completoAbout Bosch GroupBosch Group is a world-leading technology and services company with operations in over 60 countries. We offer innovative solutions that shape the future of mobility, industry, and building.Job Title: Customer Service Representative For Vehicle SupportSalary Range: $45,000 - $65,000 per year, depending on location and experience.Job...
-
Highly Skilled Customer Service Agent for Connected Drive
hace 2 semanas
San Francisco, Heredia, Costa Rica Bosch Group A tiempo completoJob OverviewWe are seeking a highly skilled Customer Service Agent to join our team at Bosch Group. As a Customer Service Agent, you will be responsible for providing exceptional customer service to vehicle owners across various regions.Key ResponsibilitiesProvide top-notch customer service over the phone to resolve customer inquiries and issues in a timely...
-
Customer Service Representative
hace 2 meses
San Francisco, Heredia, Costa Rica Bosch Group A tiempo completoJob DescriptionBosch Service Solutions is seeking a skilled Customer Service Representative to join our team in Costa Rica. In this role, you will be responsible for providing exceptional customer service to luxury vehicle owners over the phone, responding to emergencies, and collaborating with colleagues to ensure a unified response.Responsibilities-...
-
Customer Service Trilingual Supervisor
hace 2 meses
San Francisco, Heredia, Costa Rica Equifax A tiempo completoAs a Trilingual Customer Service Trilingual Supervisor at Equifax, you will provide exceptional support to customer calls from the USA. Utilize various methods to validate customer information and resolve complex problems. Lead a Team ranging from 10- 20 agents with the responsibility to deliver business KPIs (e.g. SLA, Customer Experience, Quality,...
-
Trilingual (French/english/spanish) Customer
hace 7 meses
San Francisco, Costa Rica Bosch Group A tiempo completo**Company Description**: - Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience. Around...
-
Bilingual Customer Service Representative for Vehicle Owners
hace 4 semanas
San Francisco, Heredia, Costa Rica Bosch Group A tiempo completoJob Overview:The Bosch Group is seeking a highly skilled and customer-focused Bilingual Customer Service Representative to join our team. In this role, you will provide exceptional service to vehicle owners, ensuring their needs are met promptly and efficiently.About the Role:As a Bilingual Customer Service Representative, you will be responsible for...
-
Junior Trilingual
hace 7 meses
San Rafael, Costa Rica Swarovski A tiempo completoJunior Customer Service Specialist At Swarovski, where innovation meets inspiration, our people desire to explore, experience, and create. Our Global Business Services (GBS) Office based in San Jose, Costa Rica, is an attractive workplace, which delivers high quality multi-functional services, provides functional expertise, and ensures a continuous...
-
Customer Service Agent
hace 2 meses
San Francisco, Heredia, Costa Rica Marriott International, Inc A tiempo completoJob OverviewAs a Customer Service Agent at Marriott International, you will play a critical role in delivering exceptional guest experiences. Your primary responsibility will be to provide attentive and personalized service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Provide warm and welcoming greetings to...
-
Customer Service Agent Temporary Position
hace 3 semanas
San Francisco, Heredia, Costa Rica Marriott International, Inc A tiempo completo**Job Overview:**We are seeking a Customer Service Agent to join our team at the Costa Rica Marriott Hotel Hacienda Belen. As a Customer Service Agent, you will play a crucial role in providing exceptional service to our guests.**Key Responsibilities:- Provide personalized service to guests, responding to their needs and resolving any issues that may arise.-...
-
Healthcare Customer Service Agent
hace 2 semanas
San Francisco, Heredia, Costa Rica Teleperformance Costa Rica A tiempo completo**About Us**We are a leading global business process outsourcing company, delivering exceptional customer experiences for the world's top brands. Our mission is to drive human connection and innovation in an ever-changing digital landscape.**Job Overview**We are seeking highly skilled Bilingual Healthcare Customer Service Agents to join our team at...
-
Luxury Vehicle Operator
hace 2 meses
San Francisco, Heredia, Costa Rica Marriott International, Inc A tiempo completo**Job Summary**We are seeking a Luxury Vehicle Operator to transport guests to/from assigned destinations using property vehicle.**Key Responsibilities**Document all trips prior to the start of and at the conclusion of each trip.Park vehicle in designated location when not in use.Inspect property vehicles for damage and cleanliness.Check tire pressure and...
-
Customer Service Agent Specialist
hace 2 días
San Francisco, Heredia, Costa Rica Marriott International, Inc A tiempo completoAt Marriott International, Inc., we are committed to delivering exceptional guest experiences. As a Customer Service Agent Specialist, you will be the face of our brand, responsible for providing warm and welcoming service to our guests.We estimate that this role will pay around $40,000 per year, based on industry standards and comparable roles in Costa...
-
Customer Service Agent for Luxury Spa Experience
hace 3 semanas
San Francisco, Heredia, Costa Rica Marriott International, Inc A tiempo completoAbout the Role:We are seeking a highly skilled and enthusiastic Customer Service Agent to join our team at Marriott International, Inc.This is an exciting opportunity to provide exceptional customer service and contribute to the success of our luxury spa experience.Key Responsibilities:Deliver world-class customer service to our guests, ensuring their needs...
-
Customer Service Agent
hace 2 meses
San Francisco, Heredia, Costa Rica Marriott International, Inc A tiempo completo**Job Summary**At Marriott International, we're committed to delivering exceptional guest experiences that exceed expectations. As a Customer Service Agent, you'll play a crucial role in ensuring our guests feel welcome, valued, and cared for throughout their stay.**Key Responsibilities**Process operational needs and address guest requests in a timely and...
-
Customer Service Agent
hace 5 días
San Francisco, Heredia, Costa Rica Marriott International, Inc A tiempo completoAt Marriott International, Inc, we're committed to delivering exceptional hospitality experiences. Our Customer Service Agents play a vital role in making this happen.About the JobThis position is a great opportunity for those who are passionate about providing outstanding service to our guests. As a Customer Service Agent, you will be responsible for...
-
Senior Customer Service Agent
hace 7 meses
San José, Costa Rica Now Digital Talent A tiempo completoThis position provides customer service support and routine problem resolution via chat and mail, related to our customers' products or services. **Responsibilities**: - Attend to customer needs using support tools and resources to provide an appropriate solution. - Maintain a basic knowledge of the customer's products and/or services. - Document details...
-
Trilingual (French/english/spanish) Customer Care
hace 7 meses
San Francisco, Costa Rica Bosch Group A tiempo completo**Company Description** **Job Description** Position Summary** The Call Center Specialist position is responsible for answering emergency incoming calls and providing excellent customer service to the client, following program guidelines and call center standards. **General Job Responsibilities** - Provide excellent customer service over the phone to...
-
Talent Acquisition Specialist For Vehicle Sales
hace 2 meses
San Francisco, Heredia, Costa Rica Bosch Group A tiempo completo**About the Role**The Call Center Specialist position is a critical component of our global customer experience team at Bosch Service Solutions.**Key Responsibilities**Provide top-notch customer service to vehicle owners via phone, ensuring seamless interactions in line with customer packages.Support clients in resolving issues related to Connected Drive,...
-
Trilingual Tech Support
hace 8 meses
San José, Costa Rica DXC Technology A tiempo completoOur DXC account teams advise, create, orchestrate and drive value for customers by bringing the best of DXC to our customers. Customers ask us to help them solve their most critical technology needs and we proactively share relevant ideas, insights and experience to create a plan for addressing those needs. **About This Role** TCSC Technical Helpdesk...