Bilingual Customer Service Multi Client Group
hace 2 semanas
Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience. Around 9,000 associates at 27 locations support national and international customers in more than 35 languages, primarily from the automotive, travel and transportation, and logistics sectors as well as information and communication technology._
**Qualifications** Job Purpose**:
The position is responsible for answering incoming calls and providing excellent customer service to vehicle owners following program guidelines and call center standards such as but not limited to:
- Coordinate Emergency Response Support
- Roadside Assistance
- Stolen Vehicle Tracking
- Remote Door Unlock/Lock
- Account Management
- Concierge Services
**Essential Functions**:
- Respond to incoming calls from customers and provide accurate answers and guidelines related to the Automotive Multi-Client programs.
- Respond to emergency calls from customers who experienced an automobile accident and coordinate the appropriate steps to engage the emergency response support system(s).
- Respond to customers who require roadside assistance or other remote services such as stolen vehicle tracking and remotely locking/unlocking doors.
- Develop customer relationships that contribute to business objectives and promote customer loyalty.
- Research and resolve customer questions and issues to ensure customer satisfaction and retention.
- Troubleshoot account related issues and submit incident tickets using a web based system to escalate customer issues as needed
**Additional Information**
- ** Bilingual(English/Spanish) 90% Proficiency**:
- Minimum of High School Diploma
- 2 years of experience working in a call center environment
- Excellent communication skills, both verbal and written
- Knowledge of customer service
- Strong interpersonal skills
- Strong organizational skills and attention to detail
- Ability to work in a fast-paced environment with daily work processing deadlines
- Ability to work effectively without supervision
- Strong in leadership, empathy, communication, and team orientation
- Ability to be flexible and adaptable to support operational needs
-
Bilingual Customer Service Representative
hace 1 semana
San Francisco, Heredia, Costa Rica Bosch Group A tiempo completoJob OverviewWe are seeking a highly skilled Bilingual Customer Service Representative to join our team at the Bosch Group.The ideal candidate will possess excellent communication skills, both verbal and written, and be proficient in providing top-notch customer service in English and Spanish.
-
San Francisco, Costa Rica Bosch Group A tiempo completo**Company Description**: - Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience. Around...
-
San Francisco, Heredia, Costa Rica Bosch Group A tiempo completo**Company Description**:- Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services.Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience.Around 9,000...
-
Bilingual Customer Service
hace 4 semanas
San Francisco, Costa Rica Bosch Group A tiempo completoCompany Description - Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience. Around 9,000...
-
Bilingual Client Relationship Lead
hace 4 días
San José, San José, Costa Rica Tmf Group A tiempo completo**About TMF Group**TMF Group is a leading provider of critical administrative services, helping clients invest and operate safely around the world.We provide legal, financial and employee administration through our teams in 120 offices.We are looking for a Bilingual Client Service Manager to join our team, who will be responsible for delivering exceptional...
-
Bilingual Customer Care Agent Automotive Multi
hace 2 días
San Francisco, Heredia, Costa Rica Bosch Group A tiempo completo**Company Description****Job Description** Position Summary**The Call Center Specialist position is responsible for answering emergency incoming calls and providing excellent customer service to the client, following program guidelines and call center standards.**General Job Responsibilities**- Provide excellent customer service over the phone to luxury...
-
Multi-Lingual Call Center Specialist
hace 1 semana
San Francisco, Heredia, Costa Rica Bosch Group A tiempo completoJob DescriptionWe are looking for a highly motivated Multi-Lingual Call Center Specialist to join our dynamic team at the Bosch Group.The successful candidate will have a strong background in customer service, excellent communication skills, and the ability to work effectively without supervision in a fast-paced environment.
-
Bilingual Customer Service Representative
hace 5 días
San Francisco, Heredia, Costa Rica Valor Global Information Technologies Cr A tiempo completoWe are an equal employment opportunity employer and we're currently hiring Bilingual Customer Service Representatives.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status or any other characteristic protected by law.DESCRIPTION - Summary: The Customer Service...
-
Multilingual Customer Service Representative
hace 1 día
San Francisco, Heredia, Costa Rica Bosch Group A tiempo completoAbout Bosch GroupBosch Group is a global leader in Business Process Outsourcing, providing innovative service solutions for complex business processes and services. Leveraging cutting-edge technology and the Internet of Things, we develop integrated solutions across Mobility, Monitoring, and Customer Experience.With over 9,000 associates at 27 locations...
-
Bilingual Dental Advisor- Customer Service
hace 1 semana
San José, Costa Rica Sonrisa Para Todos SPT S.A A tiempo completoACERCA DE LA VACANTE Funciones del Puesto University Degree (preferred) Schedule Availability Excellent skills in Customer Service Sales Experience Strong verbal and written english communication (100% bilingual) Requisitos del Puesto University Degree (preferred) Schedule Availability Excellent skills in Customer Service Sales Experience Strong verbal...
-
Bilingual Customer Service Representative
hace 6 días
San José, San José, Costa Rica Trends Design Usa Inc A tiempo completoAt Trends Design Usa Inc, we're looking for a highly skilled Bilingual Customer Service Representative to join our team. As a key member of our customer-centric organization, you'll be responsible for providing exceptional service to clients in both English and Spanish.Key Responsibilities:- Deliver top-notch customer service via phone, email, or chat in...
-
Customer Service Team Lead-multi Client Program
hace 2 semanas
San Francisco, Costa Rica Bosch Group A tiempo completo**Company Description** **Job Description** Position Summary** The Customer Service Team Lead will act as a contact point for all aspects of operations within their responsibilities. Supervise team to complete daily tasks. The person has to be reliable and confident. **General Job Responsibilities** - The Team Lead will be responsible for achieving...
-
Customer Service Team Lead-Multi Client Program
hace 1 semana
San Francisco, Heredia, Costa Rica Bosch Group A tiempo completo**Company Description****Job Description** Position Summary**The Customer Service Team Lead will act as a contact point for all aspects of operations within their responsibilities.Supervise team to complete daily tasks.The person has to be reliable and confident.**General Job Responsibilities**- The Team Lead will be responsible for achieving internal and...
-
Client Service Manager Professional
hace 4 días
San José, San José, Costa Rica Tmf Group A tiempo completo**Job Overview**TMF Group is a leading provider of critical administrative services, helping clients invest and operate safely around the world.We are seeking a highly skilled Bilingual Client Service Manager to work on a hybrid modality from San José, Bogotá or México City.The successful candidate will be responsible for delivering exceptional client...
-
Trilingual Customer Service
hace 6 días
San Francisco, Costa Rica Bosch Group A tiempo completoCompany Description - Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience. Around 9,000...
-
Trilingual Customer Service
hace 5 días
San Francisco, Heredia, Costa Rica Bosch Group A tiempo completoCompany Description- Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services.Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience.Around 9,000...
-
Client Service Manager
hace 5 días
San José, Costa Rica TMF Group A tiempo completo**Job no**: 563968 **Work type**: Full time **Location**: Bogota, Colombia, Mexico City, Mexico, San Jose, Costa Rica **Categories**: Client Relationship Management **Office Location**: Costa Rica **About TMF Group** TMF Group is a leading provider of critical administrative services, helping clients invest and operate safely around the world. We...
-
Client Service Manager
hace 4 días
San José, San José, Costa Rica Tmf Group A tiempo completo**Job no**: 563968**Work type**: Full time**Location**: Bogota, Colombia, Mexico City, Mexico, San Jose, Costa Rica**Categories**: Client Relationship Management**Office Location**: Costa Rica**About TMF Group**TMF Group is a leading provider of critical administrative services, helping clients invest and operate safely around the world.We provide legal,...
-
Customer Service Representative
hace 3 días
San José, San José, Costa Rica Stt Group A tiempo completoResponsibilities:- Manage large amounts of incoming calls- Generate sales leads- Identify and assess customers' needs to achieve satisfaction- Build sustainable relationships and trust with customer accounts through open and interactivecommunication- Provide accurate, valid and complete information by using the right methods/tools- Handle customer...
-
Customer Service Onboarding Manager
hace 2 semanas
San Francisco, Heredia, Costa Rica Straumann Group A tiempo completoWe are seeking an experienced Operations Trainer to join our team at Straumann Group. As an Operations Trainer, you will assist with the execution and delivery of onboard training programs for customer service focused teams.This role requires collaboration with North America-based trainers to deliver content in support of three different operations teams....