Bilingual Client Relationship Lead

hace 2 semanas


San José, San José, Costa Rica Tmf Group A tiempo completo

**About TMF Group**

TMF Group is a leading provider of critical administrative services, helping clients invest and operate safely around the world.

We provide legal, financial and employee administration through our teams in 120 offices.

We are looking for a Bilingual Client Service Manager to join our team, who will be responsible for delivering exceptional client service, managing complex client contracts, and maintaining strong relationships with key stakeholders.

Key Responsibilities:

  1. Act as a main client contact from TMF for global clients.
  2. Responsible for building and maintaining relationships with key service/functional owners on client account.
  3. Understand the client contracts in detail, including scope and local delivery models, for a broad range of clients.
  4. Accountable for overall service & project delivery on Client Account, identifying risks and opportunities for retention or growth.
  5. Accountable for Quality of Delivery (SLA performance).

Requirements:

  • Bachelor's degree in relevant practice field.
  • Experience in Payroll or Human Resources (desirable).
  • Advanced English language skills.
  • Substantial experience working in a client-facing environment.


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