Bilingual (English/Spanish) Customer Service Multi
hace 2 semanas
**Company Description**:
- Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services.
Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience.
Around 9,000 associates at 27 locations support national and international customers in more than 35 languages, primarily from the automotive, travel and transportation, and logistics sectors as well as information and communication technology._
**Job Description** Job Purpose**:
The position is responsible for answering incoming calls and providing excellent customer service to vehicle owners following program guidelines and call center standards such as but not limited to:
- Coordinate Emergency Response Support
- Roadside Assistance
- Stolen Vehicle Tracking
- Remote Door Unlock/Lock
- Account Management
- Concierge Services
**Essential Functions**:
- Respond to incoming calls from customers and provide accurate answers and guidelines related to the Automotive Multi-Client programs.
- Respond to emergency calls from customers who experienced an automobile accident and coordinate the appropriate steps to engage the emergency response support system(s).
- Respond to customers who require roadside assistance or other remote services such as stolen vehicle tracking and remotely locking/unlocking doors.
- Develop customer relationships that contribute to business objectives and promote customer loyalty.
- Research and resolve customer questions and issues to ensure customer satisfaction and retention.
- Troubleshoot account related issues and submit incident tickets using a web based system to escalate customer issues as needed
**Qualifications**
- ** English/Spanish 90% Proficiency**:
- ** Minimum of High School Diploma**:
- ** 2 years of experience working in a call center environment**:
- Excellent communication skills, both verbal and written
- Knowledge of customer service
- Strong interpersonal skills
- Strong organizational skills and attention to detail
- Ability to work in a fast-paced environment with daily work processing deadlines
- Ability to work effectively without supervision
- Strong in leadership, empathy, communication, and team orientation
- Ability to be flexible and adaptable to support operational needs
**Additional Information
-
Bilingual Customer Service
hace 6 días
Heredia, Costa Rica Bosch Group A tiempo completoCompany Description- Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services.Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience.Around 9,000...
-
Trilingual (French/English/Spanish) Customer
hace 2 semanas
Heredia, Costa Rica Bosch Group A tiempo completo**Company Description**:- Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services.Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience.Around 9,000...
-
Customer Service Representative
hace 2 días
Heredia, Costa Rica 360training A tiempo completo**360training** **Customer Service Representative - Spanish / English** **Responsibilities** - Receive, initiate, document, and handle product/service-related transactions over the phone with customers. - Review and master product/service-related systems and materials per customer. - Demonstrate strong interpersonal skills while interacting with customers,...
-
Customer Service Representative
hace 2 semanas
Heredia, Costa Rica 360Training A tiempo completo**360training****Customer Service Representative - Spanish / English****Responsibilities**- Receive, initiate, document, and handle product/service-related transactions over the phone with customers.- Review and master product/service-related systems and materials per customer.- Demonstrate strong interpersonal skills while interacting with customers,...
-
Customer Support Supervisor
hace 2 días
Heredia, Costa Rica 360training A tiempo completo**360training** **Customer Support Supervisor - Spanish/English** **Responsibilities** - Provide leadership, orientation, training, coaching, and mentoring to departmental staff. - Assist with performance evaluations and disciplinary actions. - Determine, coordinate, and supervise daily staffing assignments and staffing levels to ensure department service...
-
Customer Support Supervisor
hace 2 semanas
Heredia, Costa Rica 360Training A tiempo completo**360training****Customer Support Supervisor - Spanish/English****Responsibilities**- Provide leadership, orientation, training, coaching, and mentoring to departmental staff.- Assist with performance evaluations and disciplinary actions.- Determine, coordinate, and supervise daily staffing assignments and staffing levels to ensure department service levels...
-
Bilingual Customer Service Representative
hace 2 semanas
Heredia, Costa Rica Valor Global Information Technologies Cr A tiempo completoWe are an equal employment opportunity employer and we're currently hiring Bilingual Customer Service Representatives.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status or any other characteristic protected by law.DESCRIPTION - Summary: The Customer Service...
-
Customer Service Agent English
hace 1 semana
Heredia, Costa Rica AlignTech A tiempo completo**Join a team that is changing millions of lives.** - Transforming smiles, changing lives_ At Align Technology, we believe a great smile can transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have...
-
Customer Service Agent English
hace 5 días
Heredia, Costa Rica AlignTech A tiempo completo**Join a team that is changing millions of lives.** Transforming smiles, changing lives At Align Technology, we believe a great smile can transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have...
-
Customer Service Agent English
hace 6 días
Heredia, Costa Rica Aligntech A tiempo completo**Join a team that is changing millions of lives.**- Transforming smiles, changing lives_At Align Technology, we believe a great smile can transform a person's life, so we create technology that gives people the confidence to take on whatever's next.We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never...
-
Customer Service Agent English
hace 2 semanas
Heredia, Costa Rica Aligntech A tiempo completo**Join a team that is changing millions of lives.**Transforming smiles, changing livesAt Align Technology, we believe a great smile can transform a person's life, so we create technology that gives people the confidence to take on whatever's next.We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost...
-
English Customer Service Representative
hace 2 semanas
Heredia, Costa Rica Equifax A tiempo completoEquifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you. In this position, you will address escalated consumer/customer service inquiries, complaints/issues, and problems via inbound/outbound calls in...
-
Can Gbs Customer Service Representative
hace 3 semanas
Heredia, Costa Rica Equifax A tiempo completo**What You’ll Do - Provide customer support - Handle customers over the phone **What experience you need - Bilingual English -Spanish required (Spoken and written English B2 or C1) - Typing speed (25 words per minute) **What could set you apart** - Strong attention to detail - Proven ability to identify, assess and solve problems - Customer Service...
-
Customer Service Agent- English
hace 2 semanas
Heredia, Costa Rica AlignTech A tiempo completo**Join a team that is changing millions of lives.** Transforming smiles, changing lives At Align Technology, we believe a great smile can transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have...
-
Collections Analyst Bilingual English/Spanish
hace 2 semanas
Heredia, Costa Rica Bosch Group A tiempo completoCompany Description- Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services.Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience.Around 9,000...
-
Home Based Customer Service Representative
hace 4 días
Heredia, Costa Rica Forterra Pest Control A tiempo completoWelcome to Forterra Pest Control!We are a pest control company based in Dallas, Texas, USA and are excited to hire a remote, home-based customer service representative (CSR).We are looking for someone who is passionate, intelligent, and caring.They will be a core member of our CSR team to support our customers.This role is fully remote (work-from-home).This...
-
Customer Support Representative
hace 2 semanas
Heredia, Costa Rica CSS Corp A tiempo completo**Designation**: Customer Support Representative - French, Spanish and English **Location**: Ultra Park 1, Heredia Costa Rica **Experience**: 6 -24 months **Roles and Responsibilities**: - Handle incoming calls and process/complete tasks identified in cases received through the CRM portal and assigned queues - Triage incoming cases received by CRM....
-
Customer Service Agent- English
hace 1 semana
Heredia, Costa Rica AlignTech A tiempo completo**Join a team that is changing millions of lives.** Transforming smiles, changing lives At Align Technology, we believe a great smile can transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have...
-
Bilingual Customer Care Agent Automotive Multi
hace 2 semanas
Heredia, Costa Rica Bosch Group A tiempo completo**Company Description****Job Description** Position Summary**The Call Center Specialist position is responsible for answering emergency incoming calls and providing excellent customer service to the client, following program guidelines and call center standards.**General Job Responsibilities**- Provide excellent customer service over the phone to luxury...
-
Trilingual Customer Service
hace 2 semanas
Heredia, Costa Rica Bosch Group A tiempo completoCompany Description- Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services.Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience.Around 9,000...