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Home Based Customer Service Representative

hace 1 mes

Heredia, Costa Rica Forterra Pest Control A tiempo completo

Welcome to Forterra Pest Control
We are a pest control company based in Dallas, Texas, USA and are excited to hire a remote, home-based customer service representative (CSR).
We are looking for someone who is passionate, intelligent, and caring.
They will be a core member of our CSR team to support our customers.
This role is fully remote (work-from-home).
This position is for a customer service representative who will do the following:

- Perform administrative duties such as reviewing customer accounts, trying to collect past due balances, and reviewing service tickets.
- Resolve customers' concerns
- Work Monday through Friday and occasional work on Saturdays

Minimum qualifications:

- 100% Fluent English (both written and spoken) and Spanish
- Stable and high speed internet connection with a wired ethernet connection
- Consistently quiet place to work
- Computer and headset that can reliably handle running multiple web programs
- Ability to learn new computer systems, processes, and programs
- Ability to learn all about pest control
- Strong customer service orientation

Tipo de puesto: Tiempo completo

Sueldo: ¢450,000.00 - ¢550,000.00 al mes

Pregunta(s) de postulación:

- How well do you speak English?
And where did you learn it?