Customer Service Team Lead-multi Client Program

hace 1 semana


San Francisco, Costa Rica Bosch Group A tiempo completo

**Company Description**
**Job Description** Position Summary**

The Customer Service Team Lead will act as a contact point for all aspects of operations within their responsibilities. Supervise team to complete daily tasks. The person has to be reliable and confident.

**General Job Responsibilities**
- The Team Lead will be responsible for achieving internal and external service level metrics and will be the point of contact for all Specialists on duty during their shift.
- The Team Lead will be the point of escalation for any situation on the production floor.
- The Team Lead owns service level achievement and quality improvements for the team and shift schedules. Performance follow-up and compliance with operational procedures, thus ensuring operational excellence, and continuous improvement is driven from the Team Lead level.
- Keep the team abreast of customer needs, specifications, targets, development process, design standards, techniques, and tools to support task performance.
- Maintain data quality in service data management tools
- Communicate effectively between other groups within the company
- Supervise team, conduct one on ones, evaluate the team, the associate’s performance and administrative tasks (Telephony system, payroll, etc).
- Review the team´s results with the Business Partner and implement improvements in the process.
- Develop and manage staffing for all service delivery areas
- Monitor, track and improve productivity
- Monitor, track and improve key performance indicators (KPIs).
- Manage and respond to escalated issues within the process and from Bosch customers from the Global and Regional Accounting organizations and Business Units
- Participate in scheduled or unscheduled audit activities when appropriate, including mobilizing resources to work with the audit team and to provide the required documents to support the audit process
- Responsible for disciplinary measures and appraisal interview (GPD)
- Ensure all processes adhere to Bosch standard policies and regulatory requirements.
- Generate and communicate process improvement ideas.
- Generate work-plans to meet targets and manage workload balances.
- Work in a team environment, which involves collaboration, active participation in team meetings and tasks, and use of team-based methods and tools.
- Design and coordinate complex processes aligned with target requirements.
- Mentor for team members.
- Participation in personnel recruitment.
- Lead and/or participate in status and planning meetings with the team, company and clients.
- Perform other functions related to the position.

**Qualifications**
- Advanced Business or related field, bachelor’s degree is a plus.
- 4 - 5 years of Call Center Experience as Team Lead or Supervisor
- Proficiency in Microsft Office
- English level C1
- Results and customer service oriented.
- Teamwork
- Able to work in a fast-paced environment.
- Assertive communication
- Leadership
- Work as a role model

**Additional Information**
4) Bosch Service Solutions Costa Rica: Overview | LinkedIn



  • San Francisco, Heredia, Costa Rica Bosch Group A tiempo completo

    **Company Description****Job Description** Position Summary**The Customer Service Team Lead will act as a contact point for all aspects of operations within their responsibilities.Supervise team to complete daily tasks.The person has to be reliable and confident.**General Job Responsibilities**- The Team Lead will be responsible for achieving internal and...


  • San Francisco, Costa Rica Bosch Group A tiempo completo

    Company Description - _ Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience. Around 9,000...


  • San Francisco, Heredia, Costa Rica Auxis A tiempo completo

    Job Summary:The Customer Service Lead will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis customer service clients to ensure high levels of customer satisfaction and productivity.The Customer Service Lead will be the primary customer interface for trouble calls; and...


  • San Francisco, Costa Rica Bosch Group A tiempo completo

    Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience. Around 9,000 associates at 27 locations...


  • San Francisco, Heredia, Costa Rica Auxis A tiempo completo

    Job Summary:Auxis is seeking a skilled Customer Service Team Lead to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients while leading and guiding your team to achieve high levels of customer satisfaction and productivity.The ideal candidate will have 3 years of experience as a...


  • San Francisco, Heredia, Costa Rica Cognizant A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Service Team Lead to join our team at Cognizant. As a key member of our operations management team, you will be responsible for leading a team of customer service professionals and ensuring that all quality and efficiency standards are met.The ideal candidate will have excellent leadership skills, a...


  • San Francisco, Heredia, Costa Rica Bosch Group A tiempo completo

    Job Description">The Customer Service Team Lead will play a critical role in ensuring the success of our customer service operations. This position requires strong leadership and communication skills, as well as the ability to motivate and inspire team members to achieve exceptional results.">Key Responsibilities:">">Supervise team members to ensure that...


  • San Francisco, Costa Rica Bosch Group A tiempo completo

    Company Description - _ Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience. Around 9,000...


  • San Francisco, Heredia, Costa Rica Auxis A tiempo completo

    Job Summary:The Customer Service Team Lead will play a critical role in managing the daily operation of a local team of professionals servicing U.S. based clients. The successful candidate will be responsible for managing team productivity and utilization, focused on Client Specific KPIs and Goals set by AUXIS Management.Key Responsibilities:Manage team...


  • San Francisco, Heredia, Costa Rica Auxis A tiempo completo

    Job Overview">The Customer Service Lead plays a pivotal role in the daily operation of a local team of professionals servicing U.S.-based clients. This position requires strong leadership skills to manage productivity, utilization, and workflow efficiency while maintaining high levels of customer satisfaction.


  • San Francisco, Heredia, Costa Rica Bosch Group A tiempo completo

    Company Description- _ Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services.Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience.Around 9,000...


  • San Francisco, Heredia, Costa Rica Huntsman A tiempo completo

    Job Description:Huntsman Corporation is a publicly traded global manufacturer and marketer of differentiated and specialty chemicals.Our chemical products number in the thousands and are sold worldwide to manufacturers serving a broad and diverse range of consumer and industrial end markets.We operate more than 70 manufacturing, R&D and operations facilities...


  • San Francisco, Heredia, Costa Rica Pacific Barcode Latin America - Label Printing Solutions A tiempo completo

    At Pacific Barcode Latin America, we are seeking a highly skilled Customer Service Team Lead to join our team. As a key member of our organization, this individual will be responsible for overseeing all aspects of customer service, including order entry, order management, and logistics management.This position requires strong leadership skills and the...


  • San Francisco, Costa Rica Bosch Group A tiempo completo

    **Company Description**: - Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience. Around...

  • Customer Service Lead

    hace 3 días


    San Francisco, Heredia, Costa Rica Auxis A tiempo completo

    Job Summary:The Customer Service Lead will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis customer service clients to ensure high levels of customer satisfaction and productivity.The Customer Service Lead will be the primary customer interface for trouble calls; and...


  • San Francisco, Heredia, Costa Rica Client Services, Inc. -Cr A tiempo completo

    At Client Services, Inc. -Cr, we're committed to delivering exceptional customer experiences in the financial services industry. As an Account Resolution Expert, you will play a vital role in helping our clients navigate complex financial situations and find suitable solutions.About Our CompanyClient Services, Inc. -Cr is a leading provider of customer...

  • Client Support Team Lead

    hace 1 semana


    San José, San José, Costa Rica Moody'S Investors Service A tiempo completo

    We are seeking a highly skilled Client Relationship Manager to join our team at Moody's Investors Service. In this role, you will work closely with experienced Sales Professionals to support their activity and increase mandates and revenue in assigned territories. Your responsibilities will include:Providing crucial sales support to ensure premium delivery...

  • Team Lead

    hace 1 semana


    San Francisco, Heredia, Costa Rica Bcd Travel Corporate A tiempo completo

    Job OverviewThe Operations Supervisor at BCD Travel Corporate is a challenging and rewarding opportunity for a motivated and experienced professional to lead a team of travel consultants.As a key member of our operations team, you will be responsible for day-to-day management, including KPIs, workload, and providing coaching and assistance to team...

  • Customer Service

    hace 13 horas


    San Francisco, Heredia, Costa Rica Jll A tiempo completo

    **JLL supports the Whole You, personally and professionally.**The Customer Experience Supervisor will be responsible for developing a best-in-class, employee facing communications and customer service program for a large corporate client.This position will work closely with the Commute Program Managers and will supervise a team of Customer Experience...


  • San Francisco, Heredia, Costa Rica Huntsman A tiempo completo

    Job Description:Customer Service Team Lead Back OfficeHuntsman Corporation is a publicly traded global manufacturer and marketer of differentiated and specialty chemicals.Our chemical products number in the thousands and are sold worldwide to manufacturers serving a broad and diverse range of consumer and industrial end markets.We operate more than 70...