Customer Care Agent For Connected Drive

hace 5 días


San Francisco, Heredia, Costa Rica Bosch Group A tiempo completo

Job Description Position Summary  The Call Center Specialist position is responsible for answering incoming calls and providing excellent customer service to the client, following program guidelines and call center standards.  General Job Responsibilities  Provide excellent customer service over the phone to vehicle owners according to customer package.  Assist customers with account and subscription related inquiries; refunds, enrollments, changes, account updates, credentials, etc.…  Provide support over the phone to the Police when a vehicle is reported stolen, following the stablished protocols.  Provide support to clients in topics related to: Connected Drive such as remote unlock, purchase of apps for the vehicle, set up and connect the mobile phone to the car app, set up the customer account.     Exhibit high level of professionalism in interactions with colleagues, Team Leads, Operations Managers, etc.  Perform other functions related to the position.  Qualifications English C1  Minimum of High School Diploma.  0-2 years of experience working in a call center environment.  Excellent communication skills, both verbal and written.  Proficient in Microsoft Office and web based applications.  Customer service oriented.  Strong interpersonal skills.  Team work oriented.  Multitask.   Demonstrate situation specific empathy.  Strong organizational skills and attention to detail.  Ability to work in a fast-paced environment with daily work processing deadlines.  Ability to work effectively without supervision.  Strong in leadership, empathy, communication, and team orientation.  Additional Information Bosch Service Solutions Costa Rica (@boschcostarica)
• Instagram photos and videos



  • San Francisco, Heredia, Costa Rica Uber A tiempo completo

    The role of Global SORT (social media operations response team) is to ensure Uber provides high-quality social media customer care at scale.A crucial part of this is handling the third-party tool, Sprinklr, that ingests and facilitates all social care messagingThis role will work with the Global Head of SORT to manage all things Sprinklr tooling from a...

  • Customer Service Agent

    hace 3 semanas


    San Francisco, Heredia, Costa Rica Bill Gosling Outsourcing A tiempo completo

    As a Customer Service Agent, you will: Interact with customers/ customer information on a daily basis, promptly responding to all inquiries in a courteous and efficient manner. Provides information to customers about product features. Helps customers when they are faced with problems or need information and/or ensure customer information is updated...


  • San Francisco, Heredia, Costa Rica Aligntech A tiempo completo

    **Join a team that is changing millions of lives.**- Transforming smiles, changing lives_At Align Technology, we believe a great smile can transform a person's life, so we create technology that gives people the confidence to take on whatever's next.We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never...


  • San Francisco, Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completo

    Drive Center of Excellence Product Engineer InternshipThis role has been designated as 'Office', which means you will primarily work from an HPE office.Global Operations prioritizes putting customers and partners first by developing the workforce of the future.This involves strategic, inclusive, and collaborative working culture.At our core, we strive to...


  • San Francisco, Heredia, Costa Rica Equifax A tiempo completo

    Equifax is where your career journey begins. We're looking for a Customer Service Representative French Senior who can deliver exceptional results through teamwork and innovation.This role involves working closely with cross-functional teams to ensure timely project completion and maintain superior client care. The successful candidate will be responsible...

  • Travel Agent

    hace 4 semanas


    San Francisco, Heredia, Costa Rica Bcd Travel Corporate A tiempo completo

    **Bring your passion and energy to our growing team.We're hiring****Travel Agent**- Full time, Costa Rica_- Dedicated Account_As a Travel Consultant, you are the face of our company.You'll communicate and respond to request for current and new clients, helping them travel smart and achieve more.Do you communicate effortlessly and have customer service at...

  • Travel Agent

    hace 2 semanas


    San Francisco, Heredia, Costa Rica Bcd Travel Corporate A tiempo completo

    **Bring your passion and energy to our growing team.We're hiring****Travel Agent**- Full time, Costa Rica_As a Travel Consultant, you are the face of our company.You'll communicate and respond to request for current and new clients, helping them travel smart and achieve more.Do you communicate effortlessly and have customer service at heart?- Read on**As a...


  • San Francisco, Heredia, Costa Rica Equifax A tiempo completo

    Join us at Equifax as a Senior Agent for ID Restoration and take your career to the next level. In this role, you'll have the opportunity to work with cutting-edge technology and innovative processes to deliver exceptional results.Key responsibilities include:- Responding to the ID Restoration consumer line- Meeting performance expectations and metrics-...

  • Travel Agent

    hace 1 semana


    San Francisco, Heredia, Costa Rica Bcd Travel Corporate A tiempo completo

    **Our people are some of the best in the industry.Do you have what it takes to join us?****Travel Agent (Hybrid)**- Full time, Heredia, Costa Rica_- Hybrid schedule after 4 weeks of training and 90 days in office_In this role you will be the primary point of contact for a dedicated client and provide active travel consultation towards the business customers,...

  • Customer Care Supervisor

    hace 4 semanas


    San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Company DescriptionExperian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society.We are thrilled to share that **FORTUNE **has named** Experian one of the 100 Best Companies to work for**.In addition, for the last five years we've been named in the **100...


  • San Francisco, Heredia, Costa Rica Aligntech A tiempo completo

    **Join a team that is changing millions of lives.**- Transforming smiles, changing lives_At Align Technology, we believe a great smile can transform a person's life, so we create technology that gives people the confidence to take on whatever's next.We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never...


  • San Francisco, Heredia, Costa Rica Equifax A tiempo completo

    The Role of a Trilingual Quality Control Agent For Sales is multifaceted, requiring effective execution of quality procedures for EMS functions. This includes overseeing the day-to-day efforts of auditing cases, documenting errors found, providing feedback to agents, creating coaching procedures, and analyzing findings to improve customer experience.Key...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Company DescriptionExperian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society.We are thrilled to share that **FORTUNE has named Experian one of the 100 Best Companies to work for**.In addition, for the last five years, we've been named in the **100...


  • San Francisco, Heredia, Costa Rica Aligntech A tiempo completo

    **Join a team that is changing millions of lives.**- Transforming smiles, changing lives_At Align Technology, we believe a great smile can transform a person's life, so we create technology that gives people the confidence to take on whatever's next.We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never...

  • Client Care

    hace 2 semanas


    San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Job Description FSD Commercial: Client Services Associate II – Tier 2 (Costa Rica) General support for all Reseller and Public Sector clients Sales and Client Support Duties : Customized set ups (subcode creation and/or pricing implementation) High Touch Reseller Assignments managing entire support relationship Support U.S. Government accounts Diagnoses,...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Full-timeEmployee Status: RegularRole Type: HybridDepartment: Customer ServiceSchedule: Full Time**Company Description**:**About us, but we'll be brief**Experian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society.We are thrilled to share that **FORTUNE...


  • San Francisco, Heredia, Costa Rica British American Tobacco A tiempo completo

    Job Description:This role as Global Contact Center Agent is a fantastic opportunity to build a career with a truly global organization. As a member of our team, you will be responsible for providing exceptional customer service to our clients and stakeholders.Key Responsibilities:Provide high-quality customer service via phone and emailResolve customer...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Company DescriptionExperian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society.We are thrilled to share that **FORTUNE has named Experian one of the 100 Best Companies to work for**.In addition, for the last five years, we've been named in the **100...

  • Customer Service Expert

    hace 18 horas


    San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Company OverviewExperian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers and businesses.We are proud to share our commitment to excellence in providing innovative solutions that drive business growth and success. Our team is dedicated to empowering clients with cutting-edge...


  • San Francisco, Heredia, Costa Rica Bill Gosling Outsourcing A tiempo completo

    About the RoleWe are seeking a highly motivated and customer-focused Call Center Agent to join our team at Bill Gosling Outsourcing. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients through various communication channels.Your Key ResponsibilitiesEngage with customers on all inbound and...