Customer Service Representative
hace 10 horas
We are seeking a highly motivated and results-driven Customer Service Representative to join our growing team. As a key member of our customer advocacy culture, you will be responsible for delivering exceptional customer experiences through effective communication, problem-solving, and follow-up.
In this role, you will:
- Adapt to our customer-centric approach and responsibilities defined by our internal guidelines.
- Handle all customer interactions with professionalism, empathy, and within established response timeframes.
- Ensure timely resolution of customer cases, documenting all interactions in our CRM system.
- Report complaints and product safety concerns, while maintaining a consistent performance record aligned with our KPIs.
The ideal candidate will possess:
- A High School Degree; Technical Degree preferred.
- 0-2 years of related experience in customer service or sales.
- Proficiency in English (Bilingual English-Spanish, C1 level).
- General knowledge of customer service principles and practices.
- Microsoft Office Package skills, including PowerPoint, Excel, and Word.
Compensation and Benefits
This full-time position offers a competitive salary range of $45,000 - $60,000 per annum, commensurate with experience, plus benefits package including medical, dental, and vision coverage, 401(k) retirement plan, and paid time off.
About Align Technology
Align Technology is a leading global provider of innovative orthodontic solutions, revolutionizing smiles and changing lives worldwide. Our diverse and collaborative teams drive innovation, fostering a culture of open-mindedness, compassion, and teamwork. Join us as we continue to push the boundaries of what's possible
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