Customer Service Specialist for Financial Products

hace 1 día


San Francisco, Heredia, Costa Rica Grupo Stt A tiempo completo

Grupo Stt Overview

At Grupo Stt, we deliver innovative solutions that drive business outcomes and shape the future of our clients.

About the Role

We are seeking an experienced Customer Service Specialist to join our team, providing top-notch support for our financial products. As a key member of our customer service team, you will be responsible for resolving customer inquiries and issues in a timely and professional manner.

Key Responsibilities

- Provide exceptional customer service via phone, email, or chat, addressing customer concerns and resolving issues in a prompt and courteous manner
- Develop and maintain a thorough understanding of our financial products and services, ensuring accurate information is provided to customers
- Collaborate with internal teams to resolve complex customer issues and provide seamless support
- Stay up-to-date on product knowledge and industry trends to enhance customer experience and provide informed solutions

Requirements

- High School Diploma or equivalent required, degree in a related field preferred
- English C1 proficiency, excellent communication and interpersonal skills
- At least 2 years' experience in a customer-facing role, preferably in the banking or financial industry

Benefits

We offer a comprehensive benefits package, including:

  • 100% onsite work arrangement, flexible schedule to ensure work-life balance
  • Training program from Monday to Friday, 8am-5pm
  • Nesting and production schedule from Tuesday to Saturday, 8am-5pm, with regular breaks and lunchtime
  • Competitive salary range: 650,000 CRC
  • Bonuses based on performance
  • Personal days off, private medical insurance, and life insurance policy
  • Employee association, company doctor, gymnasium, psychology, nutrition, and physiotherapy services
  • Postnatal benefit for mothers and fathers, professional development programs, recognition programs


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