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Financial Dispute Resolution Specialist
hace 2 semanas
**Why Choose Stryker?
Stryker, a leading medical technology company, is driven to improve healthcare outcomes. As a Financial Dispute Resolution Specialist, you will be part of a team that impacts millions of patients annually.
**Your Key Responsibilities:
You will be responsible for timely resolving internal and external disputes, addressing inquiries from the Collections Analysts, and serving as an escalation point for complex collections scenarios.
**Essential Duties & Responsibilities:**
- Support the Disputes 800 line for Disputes & Queries
- Resolve disputes raised by internal and external customers, including price and quantity discrepancies, incorrect accounts billed, duplicate charges, tax charged in error, and any other reason for which a customer may request a Partial or full Credit for an invoice
- Conduct thorough follow-ups on disputes requiring additional information or support from internal or external customers
- Provide documentation of charges on invoices, such as PO copies, POD, Bill of lading, invoices copies, and statements when needed
- Manage documentation supporting the dispute resolution process in an organized manner
- Cultivate quality relationships with Sales, Customer Service, and internal teams linked to the dispute resolution processes
- Drive root-cause resolution of frequent and significant disputes
- Run reports to monitor assigned portfolios of disputes
- Partner to maintain accurate customer master data elements
- Maintain documentation to support A/R transactions and facilitate efficient review and audit of books and records
- Comply with all internal control procedures to ensure accurate financial records
**About Stryker**
We offer innovative products and services in Medical and Surgical, Neurotechnology, Orthopedics, and Spine, helping improve patient and healthcare outcomes. Our customers around the world impact more than 100 million patients annually.
