OTC Senior Dispute Analyst

hace 4 días

San José, Costa Rica Bacardi A tiempo completo

YOUR OPPORTUNITYThe Order to Cash Senior Dispute Analyst, reports directly to the OTC Team Lead in support of its mission to leverage resources on a global scale using shared services to reduce costs, maintain or increase customer service, and build new capabilities. Responsibilities include the delivery of best-in-class OTC processes in accordance with negotiated Service Level Agreements. This role will implement and execute process strategies within the following broad functional areas: Disputes and Collections. It is a unique role within the OTC organization and an excellent opportunity to make yourself known and contributing to the BEST10ABOUT YOUIf you have excellent interpersonal relationships, a mindset of continuous improvement, you are detail-oriented with the ability to capture information in a clear, concise manner, and can adapt the information for various audiences. and ability to handle multiple and changing priorities while working in a matrixed organization, if you have knowledge in the collection process, SAP, and MS Tools, this is your opportunity to be part of this great family**Responsibilities**:

- WITH OUR CONSUMER AT THE HEART YOUR KEY FOCUS WILL BE- Prioritize deductions and disputed invoices so that Customer Service and Rebates teams can generate credit notes based on the AR impact.
- Provide visibility on trends related to Dispute Reasons, Root Causes and impacted customers
- Execute the dispute process cycle (customer contact, escalations, and prioritization) to accelerate the dispute resolution to reduce DSO and overdue percentage
- Follow up with the Customer Service Team and Rebates to make sure SLA’s for are fulfilled for Dispute resolution
- Ensure all deductions have an assigned dispute
- Ensure a high level of global process efficiency and effectiveness
- Ensure the maintenance and updating of a database with the most relevant information about customers and the handling of disputes
- Influence the markets to follow the correct procedures and policies throughout training and a constant communication
- Updating and maintenance of reason codes in SAP
- Consistently meet, or exceed Service Level Agreements
- Ad-hoc requests from Team Lead & Supervisor

Skills and Experience
- THE SKILLS AND EXPERIENCE NEEDED TO CREATE YOUR LEGACY- Business and OTC process knowledge (deduction handling related to rebates and disputes is preferred) and a commitment to continuous improvement
- Strong written and oral communication skills
- Experience using SAP platform
- Strong analytical, diagnostic, and problem-solving skills
- Ability to prioritize tasks and manage his/her time efficiently
- Ability to handle multiple markets
- Proactive individual that can collaborate and build effective relationships across all levels of the organization
- Languages: Advanced Spanish, English (85% - 90%)

PERSONAL QUALITIES - SHARE OUR FOUNDER’S PASSION AND ENTREPRENEURIAL FLAIR- Works well in a team environment and is a self-starter that continuously is thinking on how things can be done better requiring mínimal direction and support
- Advocate of the Bacardi Culture and values
- Conflict management skills
- Healthy dissatisfaction with the status quo.
- Organized and detailed, able to coordinate a large range of requests and deliverables

Our culture

We share the passion and entrepreneurial flair of our founder and are guided by our three culture pillars - Fearless, Family and Founders, they inspire our Primos to be the best they can be and drive us forward in all we do. But what does this mean?
- Being Fearless; means adopting an agile mindset, being comfortable trying new things and taking risks. We are empowered to question, challenge and innovate.
- Family; We treat each other, and our communities, like Family. Always.
- Founders; The spirit of entrepreneurship is at the heart of everything we do. We see the business as if it’s our own. We do the right thing for the business and we all take accountability for our work.

When you join Bacardi, you become part of our family and gain more than just a job.
- Disclaimer: Bacardi is an equal opportunity employer that values workforce diversity. Diversity is core to our business: by embedding diversity into all aspects of our culture, we maximize the opportunity to achieve sustainable business success and growth. The duties and responsibilities described in the role profile might not be a comprehensive list._

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