OTC Senior Dispute Analyst

hace 2 semanas

San José, Costa Rica Bacardi A tiempo completo

YOUR OPPORTUNITYThe Order to Cash Senior Dispute Analyst, reports directly to the OTC Team Lead in support of its mission to leverage resources on a global scale using shared services to reduce costs, maintain or increase customer service, and build new capabilities. Responsibilities include the delivery of best-in-class OTC processes in accordance with negotiated Service Level Agreements. This role will implement and execute process strategies within the following broad functional areas: Disputes and Collections. It is a unique role within the OTC organization and an excellent opportunity to make yourself known and contributing to the BEST10ABOUT YOUIf you have excellent interpersonal relationships, a mindset of continuous improvement, you are detail-oriented with the ability to capture information in a clear, concise manner, and can adapt the information for various audiences. and ability to handle multiple and changing priorities while working in a matrixed organization, if you have knowledge in the collection process, SAP, and MS Tools, this is your opportunity to be part of this great family**Responsibilities**:

- WITH OUR CONSUMER AT THE HEART YOUR KEY FOCUS WILL BE- Prioritize deductions and disputed invoices so that Customer Service and Rebates teams can generate credit notes based on the AR impact.
- Provide visibility on trends related to Dispute Reasons, Root Causes and impacted customers
- Execute the dispute process cycle (customer contact, escalations, and prioritization) to accelerate the dispute resolution to reduce DSO and overdue percentage
- Follow up with the Customer Service Team and Rebates to make sure SLA’s for are fulfilled for Dispute resolution
- Ensure all deductions have an assigned dispute
- Ensure a high level of global process efficiency and effectiveness
- Ensure the maintenance and updating of a database with the most relevant information about customers and the handling of disputes
- Influence the markets to follow the correct procedures and policies throughout training and a constant communication
- Updating and maintenance of reason codes in SAP
- Consistently meet, or exceed Service Level Agreements
- Ad-hoc requests from Team Lead & Supervisor

Skills and Experience
- THE SKILLS AND EXPERIENCE NEEDED TO CREATE YOUR LEGACY- Business and OTC process knowledge (deduction handling related to rebates and disputes is preferred) and a commitment to continuous improvement
- Strong written and oral communication skills
- Experience using SAP platform
- Strong analytical, diagnostic, and problem-solving skills
- Ability to prioritize tasks and manage his/her time efficiently
- Ability to handle multiple markets
- Proactive individual that can collaborate and build effective relationships across all levels of the organization
- Languages: Advanced Spanish, English (85% - 90%)

PERSONAL QUALITIES - SHARE OUR FOUNDER’S PASSION AND ENTREPRENEURIAL FLAIR- Works well in a team environment and is a self-starter that continuously is thinking on how things can be done better requiring mínimal direction and support
- Advocate of the Bacardi Culture and values
- Conflict management skills
- Healthy dissatisfaction with the status quo.
- Organized and detailed, able to coordinate a large range of requests and deliverables

Our culture

We share the passion and entrepreneurial flair of our founder and are guided by our three culture pillars - Fearless, Family and Founders, they inspire our Primos to be the best they can be and drive us forward in all we do. But what does this mean?
- Being Fearless; means adopting an agile mindset, being comfortable trying new things and taking risks. We are empowered to question, challenge and innovate.
- Family; We treat each other, and our communities, like Family. Always.
- Founders; The spirit of entrepreneurship is at the heart of everything we do. We see the business as if it’s our own. We do the right thing for the business and we all take accountability for our work.

When you join Bacardi, you become part of our family and gain more than just a job.
- Disclaimer: Bacardi is an equal opportunity employer that values workforce diversity. Diversity is core to our business: by embedding diversity into all aspects of our culture, we maximize the opportunity to achieve sustainable business success and growth. The duties and responsibilities described in the role profile might not be a comprehensive list._

  • Otc Senior Analyst

    hace 3 semanas

    San José, San José, Costa Rica Bacardi A tiempo completo

    **Your Opportunity**The OTC Senior Analyst reports directly into the Rebates supervisor and is responsible for delivering Best In-Class OTC being responsible for rebates management with a strong priority in driving high level of process standardization and improvement in area.Key responsibility areas are:- Rebates Management- Drive process standardization...

  • Dispute Analyst

    hace 3 semanas

    San Francisco, Heredia, Costa Rica Stryker A tiempo completo

    **Why finance at Stryker?**:***:Are you looking for a profitable and growing company with a great culture and reputation?Stryker was recently named one of the Best Workplace in the WORLD by FortuneHere, you will have many opportunities to learn and grow as we offer development opportunities unique for each employees needs including training, certifications,...

  • Otc Collections Sr Analyst

    hace 1 día

    San José, San José, Costa Rica Bacardi A tiempo completo

    YOUR OPPORTUNITYThe OTC Sr. Analyst, reports directly to the OTC Accounts Receivable Team Lead of Global Shared Services Center in support of its mission to leverage resources on a global scale through the use of shared services to reduce costs, maintain or- increase customer service, and build new capabilities.Responsibilities include the delivery of Best...

  • Senior Dispute Analyst- Fixed Term

    hace 4 semanas

    San Antonio, Costa Rica Stryker Corporation A tiempo completo

    **Why finance at Stryker?**: ***: Are you looking for a profitable and growing company with a great culture and reputation? Stryker was recently named one of the Best Workplace in the WORLD by Fortune! Here, you will have many opportunities to learn and grow as we offer development opportunities unique for each employees needs including training,...

  • Senior Saas Billing Disputes Analyst Heredia

    hace 3 semanas

    San Francisco, Heredia, Costa Rica Vmware A tiempo completo

    Senior SaaS Billing Disputes Analyst**The Elevator Pitch: Why will you enjoy this new opportunity?**Vmware transform the business model and operational practices to a cloud-based SaaS and subscription business that values and prides itself on being consumption-obsessed**.**Worldwide Business Operations Vision to deliver a frictionless purchasing experience...

  • OTC Rebates Senior Analyst

    hace 3 semanas

    San José, Costa Rica Bacardi A tiempo completo

    YOUR OPPORTUNITY The OTC Rebates Sr. Analyst reports directly into the Rebates Team Lead and is responsible for delivering Best In-Class OTC service. Being responsible for rebates management with a strong priority in driving high level of process standardization and improvements in area. Key responsibility areas are: - Rebates Management - Drive process...

  • Otc Rebates Senior Analyst

    hace 3 semanas

    San José, San José, Costa Rica Bacardi A tiempo completo

    YOUR OPPORTUNITYThe OTC Rebates Sr. Analyst reports directly into the Rebates Team Lead and is responsible for delivering Best In-Class OTC service.Being responsible for rebates management with a strong priority in driving high level of process standardization and improvements in area.Key responsibility areas are:- Rebates Management- Drive process...

  • Disputes Analyst

    hace 3 semanas

    San Antonio, Costa Rica Stryker A tiempo completo

    **Why finance at Stryker?**: ***: Are you looking for a profitable and growing company with a great culture and reputation? Stryker is the only company with 40 consecutive years of sales growth and was recently named one of the Best Workplace in the WORLD by Fortune! Here, you will have many opportunities to learn and grow as we offer development...

  • Dispute Resolution Specialist I

    hace 1 hora

    San José, San José, Costa Rica World Fuel Services A tiempo completo

    We are seeking a skilled Dispute Resolution Analyst to join our team.The successful candidate will work dispute cases daily and respond within set SLAs.Key responsibilities include:Responding to requests and maintaining open communication between teams and other departmentsContacting internal or external parties (Sales, Billing, Suppliers, FBO, etc.) to...

  • OTC Cash Apps Analyst

    hace 2 semanas

    San José, Costa Rica Bacardi A tiempo completo

    YOUR OPPORTUNITYThe OTC Cash Application Analyst, reports directly to the OTC Cash Application Supervisor in support of its mission to leverage resources on a global scale through the use of shared services to reduce costs, maintain or increase customer service, and build new capabilities. Responsibilities include the delivery of Best In Class OTC processes...

  • Senior Analyst, Bes, OTC, Collections

    hace 3 semanas

    San José, Costa Rica Bacardi A tiempo completo

    YOUR OPPORTUNITY - This role has contact with many areas, and regions of the organization, allowing to have knowledge not only of the collection process, but also with the area of customer service, pricing, taxes, collection, and commercial finance, it is a unique role within the OTC organization, it is an excellent opportunity to make yourself known and be...

  • Disputes Analyst

    hace 2 semanas

    San Antonio, Costa Rica Stryker A tiempo completo

    **Why finance at Stryker?**: ***: Are you looking for a profitable and growing company with a great culture and reputation? Stryker is the only company with 40 consecutive years of sales growth and was recently named one of the Best Workplace in the WORLD by Fortune! Here, you will have many opportunities to learn and grow as we offer development...

  • Collection Strategist, OTC Organization

    hace 24 horas

    San José, San José, Costa Rica Bacardi A tiempo completo

    Job SummaryWe are looking for a highly motivated Collection Strategist to join our team in the OTC organization. This role will involve working closely with various departments to gain knowledge of the collection process and customer service.About the RoleThis is an excellent opportunity for a talented individual to make themselves known and contribute to...

  • OTC Cash Applications Jr. Analyst

    hace 2 semanas

    San José, Costa Rica Bacardi A tiempo completo

    **Your Opportunity** The OTC Cash Application Clerk, reports directly to the OTC Cash Application Supervisor in support of its mission to leverage resources on a global scale through the use of shared services to reduce costs, maintain or increase customer service, and build new capabilities. Responsibilities include the delivery of Best In Class OTC...

  • Associate Otc

    hace 4 semanas

    San José, San José, Costa Rica Smith+Nephew A tiempo completo

    Associate OTC (Alajuela, Costa Rica) Life Unlimited.At Smith+Nephew we design and manufacture technology that takes the limits off living.As a key player of the finance operations role in Smith+Nephew, you will be responsible for the delivery of effective and efficient finance transactional processes.Follow the designed control metrics from a GBS centre as...

  • Dispute Resolution Specialist

    hace 3 días

    San Francisco, Heredia, Costa Rica Stryker A tiempo completo

    About the RoleThe Dispute Resolution Analyst plays a critical part in ensuring timely and effective resolution of internal and external disputes. This position is responsible for addressing inquiries from Collections Analysts and serving as an escalation point for complex collections scenarios.Key Responsibilities:Timely resolve disputes raised by internal...

  • OTC Rebates Senior Analyst with Italian

    hace 4 semanas

    San José, Costa Rica Bacardi A tiempo completo

    YOUR OPPORTUNITY The OTC Rebates Sr. Analyst reports directly into the Rebates Team Lead and is responsible for delivering Best In-Class OTC service. Being responsible for rebates management with a strong priority in driving high level of process standardization and improvements in area. Key responsibility areas are: - Rebates Management - Drive process...

  • OTC Rebates Senior Analyst with Italian

    hace 8 horas

    San José, Costa Rica Bacardi A tiempo completo

    YOUR OPPORTUNITY The OTC Rebates Sr. Analyst reports directly into the Rebates Team Lead and is responsible for delivering Best In-Class OTC service. Being responsible for rebates management with a strong priority in driving high level of process standardization and improvements in area. Key responsibility areas are: - Rebates Management - Drive process...

  • OTC Collections Sr. Analyst

    hace 2 semanas

    San José, Costa Rica Bacardi A tiempo completo

    **Your Opportunity** This role has contact with many areas, and regions of the organization, allowing to have knowledge not only of the collection process, but also with the area of customer service, pricing, taxes, collection, and commercial finance, it is a unique role within the OTC organization, it is an excellent opportunity to make yourself known and...

  • OTC Rebates Sr. Analyst

    hace 4 semanas

    San José, Costa Rica Bacardi A tiempo completo

    **Your Opportunity** The OTC Rebates Sr. Analyst reports directly into the Rebates Team Lead and is responsible for delivering Best In-Class OTC service. Being responsible for rebates management with a strong priority in driving high level of process standardization and improvements in area. Key responsibility areas are: - Rebates Management - Drive...