OTC Senior Analyst

**Your Opportunity**

The OTC Senior Analyst reports directly into the Rebates supervisor and is responsible for delivering Best In-Class OTC being responsible for rebates management with a strong priority in driving high level of process standardization and improvement in area.

Key responsibility areas are:

- Rebates Management
- Drive process standardization and improvement and align the process to the upcoming technology changes impacting the area.
- Meet and exceed customer service, SLA, and Key performance indicator targets.
- Identify strategic opportunities through which BES can drive additional value for Bacardi.

**About You**

Bacardi Enterprise Service is looking for high performing individuals who are success driven and interested in a career at Bacardi. This role will be responsible for executing rebate management processes and drive high level of standardization and efficiency into the process.

**Responsibilities**:
**With our Consumer at the heart, your key focus will be to**:

- Perform tasks related to Order to Cash within the Bacardi Enterprises Services, which serves over 84 legal entities and Corporate Headquarters operations for Americas and Europe.
- Rebates Management: Manage all activities associated with rebates processing which includes creation, maintenance, and settlement.
- Perform periodic status reports,
- Analyse balances as well as Balance Sheet and P&L account to propose manual adjustments as necessary to assure financial information is properly stated.
- Perform rebate balance sheet and P&L accounts reconciliations.
- Coordinate invoice coding
- Coordinate credit notes creation and posting.
- Request and follow up on invoice and overspent approval.
- Ensure proper controls are in place and comply with all SOX controls applicable to the processes.
- Prepare documentation for internal and external audits
- Identify and drive high level of process efficiency and effectiveness
- Maintain a mindset of continuous improvement by constantly striving for ways to improve the processes.
- Interact and collaborate with local business partners to identify strategic opportunities through which BES - COSTA RICA can drive additional value for Bacardi.
- Ability to handle multiple and changing priorities while working in a matrixed organization
- Deliver best in class customer services to the organization to achieve our NPS targets.
- Superior communication skills, written and verbal, able to effectively address all levels within the organization.
- Works cooperatively with the organization and is committed to the overall team objectives.
- Experience communicating directly with senior leadership, including managing issue resolution at high levels in the organization.
- Proven experience building business relationships with all levels of the organization.
- Ability to work in a fast-paced environment and successfully manage a rapidly changing environment.
- Manage escalation and keep track of common mistakes and complaints.
Attend regular touchpoint meetings with key stakeholders (Commercial team, local finance, Customer Service and Logistics) to share results, challenges and require support.
- Create and update process documentation/maps to ensure business continuity. Consistently propose, meet, or exceed Service Level Agreements and Key Performance Indicators.
- Be a role model of our company pillars: Fearless, Family and Founders Mentality.
Setting up commitments, scheduling monthly or regular lets talks, keep and work on primo profile and development.

Skills and Experience

**The Skills & Experience needed to create your legacy**
Experience working in Shared Services environments.
- Advanced in English
- Finance Background.
- Experience using SAP platform.
- Strong analytical, diagnostic, and problem-solving skills.
- Ability to prioritize tasks and manage his/her time efficiently.
- Ability to push creative thinking beyond the boundaries of existing company practices and mindsets.
- Detail oriented with the ability to capture information in a clear, concise manner and can adapt information for various audiences.
- Intermediate knowledge in Excel.
- Bachelor student or equivalent in Accounting or finance.
Proactive individual that can collaborate and build effective relationships across all levels of the organization.
- Works well in a team environment and is a self-starter that continuously is thinking on how things can be done better requiring mínimal direction and support.
- Knowledge of standard business practices and professionalism in a customer service environment
- Works well in a team environment and is a self-starter that continuously is thinking on how things can be done better requiring mínimal direction and support.
- Knowledge of standard business practices and professionalism in a customer service environment
- Advanced knowledge of MS Office (outlook / excel / word / PowerPoint / Teams)
- Proactive individual that can collaborate and build effective relationships