Dispute Resolution Specialist I

hace 1 semana


San José, San José, Costa Rica World Fuel Services A tiempo completo

We are seeking a skilled Dispute Resolution Analyst to join our team.

The successful candidate will work dispute cases daily and respond within set SLAs.

Key responsibilities include:

  • Responding to requests and maintaining open communication between teams and other departments
  • Contacting internal or external parties (Sales, Billing, Suppliers, FBO, etc.) to enable dispute resolution
  • Maintaining up-to-date dispute follow-up comments in designated software
  • Proactively monitoring dispute patterns and notifying Management of any alerts
  • Preparing, reviewing, and organizing paperwork for disputes resolved


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