Business Operations Analyst with Chargeback Resolution Expertise

hace 2 semanas


San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

Company Overview

Amazon Support Services Costa Rica Srl is a multinational technology company with a global presence.

We are committed to providing exceptional customer service and ensuring that our vendors have a seamless experience.

Job Description

This is an exciting opportunity for a highly analytical and detail-oriented individual to join our Vendor Chargeback Dispute Management team as an Investigation Execution Specialist.

In this role, you will be responsible for investigating vendor chargeback disputes, analyzing data, and collaborating with internal stakeholders to resolve issues efficiently.

Required Skills and Qualifications

  • Bachelor's degree in any field
  • 2+ years of experience in corporate customer service, back-office, or contact center environments
  • B2 English proficiency
  • B2 Portuguese proficiency
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Able to work independently and collaboratively as part of a team

Benefits

  • Full-time, permanent position based in Costa Rica
  • Competitive salary and benefits package
  • Ongoing training and development opportunities
  • Collaborative and dynamic work environment

Other Opportunities

This role offers the opportunity to work on various projects and contribute to the growth and success of our organization.

You will have the chance to develop your skills and expertise in vendor management, dispute resolution, and customer service.

If you are passionate about delivering excellent results and have a strong desire to learn and grow, we encourage you to apply for this exciting opportunity.



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