Technical Operations Specialist for Chargeback Management
hace 6 días
About the Role
This is an exciting opportunity to join Amazon Support Services Costa Rica Srl as a Technical Operations Specialist for Chargeback Management. As a member of our team, you will play a critical role in ensuring the smooth operation of our chargeback management process.
Job Summary
We are seeking a highly analytical and detail-oriented individual to join our team. The successful candidate will be responsible for investigating and resolving vendor chargeback disputes, improving internal processes, and educating vendors to reduce chargebacks. If you have excellent problem-solving skills, a strong analytical mind, and excellent communication skills, we encourage you to apply.
About the Team
Our team is responsible for managing incoming disputes from vendors arising from chargebacks generated from inbound defects. We work closely with our stakeholders and customers to resolve issues efficiently and effectively. As a Technical Operations Specialist, you will be part of a dynamic team that values collaboration, innovation, and continuous improvement.
Key Responsibilities
- Investigate and resolve vendor chargeback disputes
- Improve internal processes to reduce chargebacks
- Educate vendors to reduce chargebacks
- Meet with vendors, stakeholders, and customers via virtual meetings and/or calls
- Analyze and investigate vendor chargeback disputes
- Ensure accurate processing and resolution of chargebacks
- Participate in process improvements to optimize chargeback management
Requirements
- University bachelor's degree in any field
- 2+ years of experience in corporate customer service, back-office, or contact center environments
- B2 English proficiency
- B2 French proficiency
- Excellent analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to work in a hybrid model, attending two days to the office and three days from home
What We Offer
- A dynamic and collaborative work environment
- Ongoing training and development opportunities
- A competitive salary and benefits package
- The opportunity to work on challenging projects and contribute to process improvements
-
Investigation Execution Specialist
hace 6 días
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoJob DescriptionThis is a full-time, permanent position based in Costa Rica and does not offer relocation benefits.About the RoleThe Investigation Execution Specialist will be responsible for investigating vendor chargeback disputes, analyzing data to identify trends and areas for improvement, and providing education to vendors on Amazon's policies.The...
-
G2N Chargeback Analyst
hace 6 días
San José, San José, Costa Rica Pfizer A tiempo completoGross to Net Analyst_- Role Description_Pfizer's Global Financial Solutions (GFS) Shared Services is a well-established operation withbeginnings in Memphis, Tenn., in 1997.The organization expanded to Europe in 2003, Asia in2007, Latin America in 2013, and Eastern Europe in 2014.In 2016, GFS welcomed Cairo intoits network, providing financial shared Services...
-
G2N Chargeback Analyst
hace 1 semana
San José, San José, Costa Rica Pfizer A tiempo completo_Gross to Net Analyst_- Role Description_Pfizer's Global Financial Solutions (GFS) Shared Services is a well-established operation withbeginnings in Memphis, Tenn., in 1997.The organization expanded to Europe in 2003, Asia in2007, Latin America in 2013, and Eastern Europe in 2014.In 2016, GFS welcomed Cairo intoits network, providing financial shared...
-
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoCompany OverviewAmazon Support Services Costa Rica Srl is a multinational technology company with a global presence.We are committed to providing exceptional customer service and ensuring that our vendors have a seamless experience.Job DescriptionThis is an exciting opportunity for a highly analytical and detail-oriented individual to join our Vendor...
-
Chargeback Resolution Manager
hace 1 semana
San José, San José, Costa Rica Pfizer A tiempo completoJob Description:At Pfizer, we are seeking a talented Chargeback Analyst to join our Global Financial Solutions (GFS) Shared Services team. As a key member of our team, you will be responsible for processing chargeback claims for wholesalers in the US and Puerto Rico and resolving exceptions related to contracts, products, and membership timely and...
-
Global Chargeback Expert
hace 1 semana
San José, San José, Costa Rica Pfizer A tiempo completoCompany OverviewPfizer's Global Financial Solutions (GFS) Shared Services is a well-established operation with a proven track record of delivering high-quality financial services. Our organization has expanded globally, with operations in Europe, Asia, Latin America, and Eastern Europe. We are committed to providing timely and efficient payment of chargeback...
-
Operations Management Specialist
hace 4 días
San José, San José, Costa Rica Webhelp A tiempo completo**Job Summary:**We are seeking a highly skilled Operations Management Specialist to join our team. As an Operations Management Specialist, you will be responsible for ensuring the staffing levels are consistent on a Real Time Basis and meet with the Business needs.**Key Responsibilities:**Distribute accurate and timely agent schedules.Input Intraday...
-
Technical Support Specialist for Enterprise Systems
hace 1 semana
San José, San José, Costa Rica Midland Credit Management, Inc. A tiempo completo**About Us**We are a global team of professionals dedicated to empowering consumers to take control of their financial recovery. With over 4,000 employees worldwide, our daily mission is to provide debt recovery solutions that make a positive impact on people's lives.We understand that hiring exceptional people who bring diverse perspectives, a collaborative...
-
Pfizer Chargeback Claims Analyst
hace 4 días
San José, San José, Costa Rica Pfizer A tiempo completoJob SummaryWe are seeking a skilled Chargeback Analyst to process chargeback claims for wholesalers in the US and Puerto Rico and resolve exceptions related to contracts, products, and membership timely and accurately.The successful candidate will regularly interface with internal and external customers, including GFS Americas, Wholesalers, Contract teams,...
-
Operations Management Specialist
hace 4 días
San José, San José, Costa Rica Crg Solutions A tiempo completoWe are searching for an Operations Management Specialist to join our team at Crg Solutions.About the PositionThe successful candidate will be responsible for managing day-to-day operations, ensuring seamless project delivery, and maintaining high-quality standards.Key ResponsibilitiesDevelop and implement operational processes to improve efficiency and...
-
Technical Support Specialist for Fleet Management
hace 1 semana
San José, San José, Costa Rica Grupo Stt A tiempo completoAt Grupo Stt, we're looking for a skilled Technical Support Engineer to join our team. As a Technical Support Specialist, you will play a vital role in introducing our products and features to customers, helping them select and configure the right solutions for their needs.Fleet Management Expertise:Assist customers in solving technical problems related to...
-
Customer Support Operations Manager
hace 2 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoJob DescriptionWe are seeking a skilled Customer Support Operations Manager to join our team in Costa Rica. As a key member of our Vendor Chargeback Dispute Management team, you will be responsible for investigating and resolving vendor chargeback disputes.Key Responsibilities:Meet with Amazon vendors, stakeholders, and customers via virtual meetings and...
-
Vendor Dispute Resolution Analyst
hace 1 semana
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoJob DescriptionWe are seeking a highly skilled Chargeback Investigation Specialist to join our Vendor Chargeback Dispute Management (VCDM) team in Costa Rica. As a key member of our team, you will be responsible for investigating and resolving vendor chargebacks in a timely and efficient manner.
-
Talent Management Operations Specialist
hace 1 semana
San José, San José, Costa Rica Crg Solutions A tiempo completoWest Monroe is seeking a **Talent Management Operations Specialist** for our Talent Management team to support business partnership and deliver best-in-class solutions.This role is located in Costa Rica and will provide talent support in Costa Rica and for Practices globally.In this role, you will be responsible for providing daily operational support in the...
-
Technical Support Specialist
hace 2 semanas
San José, San José, Costa Rica Crg Solutions A tiempo completoJob Description:Crg Solutions is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be the primary point of contact for customers with technical issues related to Big Data and Analytics solutions.Responsibilities:Provide advanced technical support to diverse audiences including IT...
-
Technical Account Management Specialist
hace 2 semanas
San José, San José, Costa Rica Akamai A tiempo completoDrive Growth through Technical ExpertiseWe are seeking a seasoned Technical Account Management Specialist to join our team of experts. In this role, you will leverage your technical expertise and business acumen to drive strategic partnerships with our customers, identify opportunities for growth and improvement, and deliver tailored solutions that meet...
-
Dispute Resolution Specialist
hace 2 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoAbout the RoleThe Dispute Resolution Specialist position is an exciting opportunity to work in a dynamic environment where you will be responsible for investigating and resolving vendor chargeback disputes.Key Responsibilities:Investigate and analyze vendor chargeback disputes to ensure accurate responses and processing.Develop and implement process...
-
Technical Operations Specialist
hace 2 días
San José, San José, Costa Rica Imprivata A tiempo completoAbout UsWe are a leading provider of healthcare technology solutions dedicated to improving patient care and outcomes. Our team is passionate about innovation, driven by a strong sense of integrity, and committed to making a positive impact.Job RoleWe are seeking a System Automation Engineer to join our team. As a key member of our technical operations team,...
-
Support Operations Specialist German, Defect
hace 6 días
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoHigh School diploma.- 6+ months of working experience in corporate customer service, back-office or contact center corporate environments.- B2 English proficiency.- B2 German proficiency.This is a full-time, permanent, back-office position based in Costa Rica and does not offer relocation benefits.Job applicants must be located and legally authorized to work...
-
Support Operations Specialist Italian, Defect
hace 6 días
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoHigh School diploma.- 6+ months of working experience in corporate customer service, back-office or contact center corporate environments.- B2 English proficiency.- B2 Italian proficiency.This is a full-time, permanent, back-office position based in Costa Rica and does not offer relocation benefits.Job applicants must be located and legally authorized to...