Disputes Analyst

hace 2 semanas

San Antonio, Costa Rica Stryker Corporation A tiempo completo

**Why finance at Stryker?**:
***:
Are you looking for a profitable and growing company with a great culture and reputation? Stryker was recently named one of the Best Workplace in the WORLD by Fortune Here, you will have many opportunities to learn and grow as we offer development opportunities unique for each employees needs including training, certifications, mentorship, leadership programs, tuition reimbursement, one-on-one coaching and more

The Dispute Resolution Analyst is responsible for managing incoming calls and customer service inquiries from internal and external customers, serving as an escalation point for complex collections scenarios.

**Essential duties & responsibilities**: (detailed description)
- Support Disputes 800 line for Disputes & Queries
- Ensure to conduct a proper & timely follow up on disputes which require additional information or support from internal or external customers
- Provide support documentation of charges on invoices (such as PO copies, POD, Bill of lading), invoices copies and statements when needed.
- Manage in an organized manner the documentation supporting the dispute resolution process.
- Cultivate quality relationships with Sales, Customer Service and any other internal teams linked to the dispute resolution processes.
- Run the reports needed to monitor their assigned portfolio of disputes.
- Partner to maintain accurate customer master data elements
- Maintains documentation to support A/R transactions and facilitate the efficient review and audit of books and records
- Performs other related work as assigned by management
- "Manage incoming calls and customer service inquiries from both internal and external customers."

**Education & special trainings**:

- Technical degree or at least 2 years of university studies, preferably in Business Administration, Accounting, Finance or related field
- Intermediate to advanced MS Office Suite
- Fluent spoken and written English - B2+ as minimum requirement, C1 desired
- Experience on collections-related ERP systems (SAP, Oracle, or others)

**Qualifications & experience**:

- 2 - 3 years of relevant experience in a Customer Service, Dispute Resolution or Trouble Shooting role (AP or AR)
- 1 - 2 years of overall experience in Shared Services environment or multinational companies

**Other requirements**:

- Ability to work well with cross-functional teams and multi-task
- Good communication (verbal and written) and interpersonal skills, attention to detail and ability to communicate complicated issues effectively
- Demonstrated ability to perform consistently under varying business pressure as well as ability to adapt to a quickly changing environment
- Effective problem-solving skills

**About Stryker

  • Disputes Analyst

    hace 3 semanas

    San Antonio, Costa Rica Stryker A tiempo completo

    **Why finance at Stryker?**: ***: Are you looking for a profitable and growing company with a great culture and reputation? Stryker is the only company with 40 consecutive years of sales growth and was recently named one of the Best Workplace in the WORLD by Fortune! Here, you will have many opportunities to learn and grow as we offer development...

  • Disputes Analyst

    hace 2 semanas

    San Antonio, Costa Rica Stryker A tiempo completo

    **Why finance at Stryker?**: ***: Are you looking for a profitable and growing company with a great culture and reputation? Stryker is the only company with 40 consecutive years of sales growth and was recently named one of the Best Workplace in the WORLD by Fortune! Here, you will have many opportunities to learn and grow as we offer development...

  • Disputes Senior Analyst

    hace 23 horas

    San Antonio, Costa Rica Stryker A tiempo completo

    **Why finance at Stryker?**: ***: Are you looking for a profitable and growing company with a great culture and reputation? Stryker is the only company with 40 consecutive years of sales growth and was recently named one of the Best Workplace in the WORLD by Fortune! Here, you will have many opportunities to learn and grow as we offer development...

  • Senior Dispute Analyst- Fixed Term

    hace 4 semanas

    San Antonio, Costa Rica Stryker Corporation A tiempo completo

    **Why finance at Stryker?**: ***: Are you looking for a profitable and growing company with a great culture and reputation? Stryker was recently named one of the Best Workplace in the WORLD by Fortune! Here, you will have many opportunities to learn and grow as we offer development opportunities unique for each employees needs including training,...

  • Dispute Analyst

    hace 3 semanas

    San Francisco, Heredia, Costa Rica Stryker A tiempo completo

    **Why finance at Stryker?**:***:Are you looking for a profitable and growing company with a great culture and reputation?Stryker was recently named one of the Best Workplace in the WORLD by FortuneHere, you will have many opportunities to learn and grow as we offer development opportunities unique for each employees needs including training, certifications,...

  • Dispute Resolution Analyst

    hace 3 semanas

    San Antonio, Costa Rica Stryker A tiempo completo

    **Why finance at Stryker?**: ***: Are you looking for a profitable and growing company with a great culture and reputation? Stryker is the only company with 40 consecutive years of sales growth and was recently named one of the Best Workplace in the WORLD by Fortune! Here, you will have many opportunities to learn and grow as we offer development...

  • Junior Analyst, Disputes

    hace 4 días

    San Antonio, Costa Rica Stryker A tiempo completo

    **Why finance at Stryker?**: ***: Are you looking for a profitable and growing company with a great culture and reputation? Stryker is the only company with 40 consecutive years of sales growth and was recently named one of the Best Workplace in the WORLD by Fortune! Here, you will have many opportunities to learn and grow as we offer development...

  • Dispute Resolution Specialist I

    hace 2 días

    San José, San José, Costa Rica World Fuel Services A tiempo completo

    We are seeking a skilled Dispute Resolution Analyst to join our team.The successful candidate will work dispute cases daily and respond within set SLAs.Key responsibilities include:Responding to requests and maintaining open communication between teams and other departmentsContacting internal or external parties (Sales, Billing, Suppliers, FBO, etc.) to...

  • Dispute Resolution Specialist

    hace 5 días

    San Francisco, Heredia, Costa Rica Stryker A tiempo completo

    About the RoleThe Dispute Resolution Analyst plays a critical part in ensuring timely and effective resolution of internal and external disputes. This position is responsible for addressing inquiries from Collections Analysts and serving as an escalation point for complex collections scenarios.Key Responsibilities:Timely resolve disputes raised by internal...

  • OTC Senior Dispute Analyst

    hace 2 semanas

    San José, Costa Rica Bacardi A tiempo completo

    YOUR OPPORTUNITYThe Order to Cash Senior Dispute Analyst, reports directly to the OTC Team Lead in support of its mission to leverage resources on a global scale using shared services to reduce costs, maintain or increase customer service, and build new capabilities. Responsibilities include the delivery of best-in-class OTC processes in accordance with...

  • Vendor Dispute Analyst

    hace 4 días

    San Francisco, Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Amzn Support Srvcs Costa Rica is seeking highly motivated and detail-oriented Investigation Execution Specialists to join our Vendor Chargeback Dispute Management team in Costa Rica.In this role, you will be responsible for investigating and resolving vendor chargeback disputes, working closely with vendors, stakeholders, and customers. You will analyze and...

  • Disputes Analyst Ii

    hace 3 días

    San José, Costa Rica TE Connectivity A tiempo completo

    **What your background should look like**: **Position**: - This position will report to the O2C Process Delivery Supervisor and be a member of O2C teams focused on Cash Application, Client Credit Management, Dispute Management and Collections. Key responsibilities include: - Support migration of O2C processes from countries throughout the Americas to San...

  • Dispute Resolution Analyst I

    hace 2 semanas

    San José, Costa Rica World Fuel Services A tiempo completo

    At World Kinect, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance...

  • Senior Saas Billing Disputes Analyst Heredia

    hace 3 semanas

    San Francisco, Heredia, Costa Rica Vmware A tiempo completo

    Senior SaaS Billing Disputes Analyst**The Elevator Pitch: Why will you enjoy this new opportunity?**Vmware transform the business model and operational practices to a cloud-based SaaS and subscription business that values and prides itself on being consumption-obsessed**.**Worldwide Business Operations Vision to deliver a frictionless purchasing experience...

  • Collections Process Analyst

    hace 5 días

    San Francisco, Heredia, Costa Rica Stryker A tiempo completo

    Job SummaryThe Dispute Resolution Analyst is responsible for resolving internal and external disputes in a timely and effective manner. This position involves working closely with various teams, including Sales, Customer Service, and Collections Analysts.Duties and Responsibilities:Resolve disputes raised by internal and external customers, including those...

  • Dispute Operation Manager

    hace 3 días

    San José, Costa Rica Jobs for Humanity A tiempo completo

    Company Description Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf of Hard of Hearing Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ,...

  • Collections Analyst

    hace 2 semanas

    San Antonio, Costa Rica Stryker A tiempo completo

    **Why finance at Stryker?**: ***: Are you looking for a profitable and growing company with a great culture and reputation? Stryker is the only company with 40 consecutive years of sales growth and was recently named one of the Best Workplace in the WORLD by Fortune! Here, you will have many opportunities to learn and grow as we offer development...

  • Collections Analyst

    hace 3 días

    San Antonio, Costa Rica Stryker A tiempo completo

    **Why finance at Stryker?**: ***: Are you looking for a profitable and growing company with a great culture and reputation? Stryker is the only company with 40 consecutive years of sales growth and was recently named one of the Best Workplace in the WORLD by Fortune! Here, you will have many opportunities to learn and grow as we offer development...

  • Collections Analyst

    hace 2 semanas

    San Antonio, Costa Rica Stryker A tiempo completo

    **Why finance at Stryker?**: ***: Are you looking for a profitable and growing company with a great culture and reputation? Stryker was recently named one of the Best Workplace in the WORLD by Fortune! Here, you will have many opportunities to learn and grow as we offer development opportunities unique for each employees needs including training,...

  • Collections Analyst

    hace 2 semanas

    San Antonio, Costa Rica Stryker A tiempo completo

    **Why finance at Stryker?**: ***: Are you looking for a profitable and growing company with a great culture and reputation? Stryker was recently named one of the Best Workplace in the WORLD by Fortune! Here, you will have many opportunities to learn and grow as we offer development opportunities unique for each employees needs including training,...