Disputes Analyst

hace 3 días

San Antonio, Costa Rica Stryker Corporation A tiempo completo

**Why finance at Stryker?**:
***:
Are you looking for a profitable and growing company with a great culture and reputation? Stryker was recently named one of the Best Workplace in the WORLD by Fortune Here, you will have many opportunities to learn and grow as we offer development opportunities unique for each employees needs including training, certifications, mentorship, leadership programs, tuition reimbursement, one-on-one coaching and more

The Dispute Resolution Analyst is responsible for managing incoming calls and customer service inquiries from internal and external customers, serving as an escalation point for complex collections scenarios.

**Essential duties & responsibilities**: (detailed description)
- Support Disputes 800 line for Disputes & Queries
- Ensure to conduct a proper & timely follow up on disputes which require additional information or support from internal or external customers
- Provide support documentation of charges on invoices (such as PO copies, POD, Bill of lading), invoices copies and statements when needed.
- Manage in an organized manner the documentation supporting the dispute resolution process.
- Cultivate quality relationships with Sales, Customer Service and any other internal teams linked to the dispute resolution processes.
- Run the reports needed to monitor their assigned portfolio of disputes.
- Partner to maintain accurate customer master data elements
- Maintains documentation to support A/R transactions and facilitate the efficient review and audit of books and records
- Performs other related work as assigned by management
- "Manage incoming calls and customer service inquiries from both internal and external customers."

**Education & special trainings**:

- Technical degree or at least 2 years of university studies, preferably in Business Administration, Accounting, Finance or related field
- Intermediate to advanced MS Office Suite
- Fluent spoken and written English - B2+ as minimum requirement, C1 desired
- Experience on collections-related ERP systems (SAP, Oracle, or others)

**Qualifications & experience**:

- 2 - 3 years of relevant experience in a Customer Service, Dispute Resolution or Trouble Shooting role (AP or AR)
- 1 - 2 years of overall experience in Shared Services environment or multinational companies

**Other requirements**:

- Ability to work well with cross-functional teams and multi-task
- Good communication (verbal and written) and interpersonal skills, attention to detail and ability to communicate complicated issues effectively
- Demonstrated ability to perform consistently under varying business pressure as well as ability to adapt to a quickly changing environment
- Effective problem-solving skills

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