Dispute Resolution Specialist

hace 3 días


San Francisco, Heredia, Costa Rica Stryker A tiempo completo

About the Role

The Dispute Resolution Analyst plays a critical part in ensuring timely and effective resolution of internal and external disputes. This position is responsible for addressing inquiries from Collections Analysts and serving as an escalation point for complex collections scenarios.

Key Responsibilities:

  • Timely resolve disputes raised by internal and external customers, including price and quantity discrepancies, incorrect accounts billed, duplicate charges, tax charged in error, and any other reason for which a customer may request a Partial or full Credit for an invoice.
  • Conduct a proper and timely follow-up on disputes that require additional information or support from internal or external customers.
  • Provide support documentation of charges on invoices (such as PO copies, POD, Bill of lading), invoices copies, and statements when needed.
  • Manage the documentation supporting the dispute resolution process in an organized manner.
  • Cultivate quality relationships with Sales, Customer Service, and any other internal teams linked to the dispute resolution processes.
  • Drive root-cause resolution of most frequent and significant disputes.
  • Run reports needed to monitor the assigned portfolio of disputes.
  • Partner to maintain accurate customer master data elements.
  • Maintains documentation to support A/R transactions and facilitate the efficient review and audit of books and records.
  • Comply with all internal control procedures to ensure accurate financial records.


  • San Francisco, Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    **Key Responsibilities**As an Investigation Execution Specialist, your primary responsibilities will include:Analyzing and investigating vendor charge-back disputesEnsuring disputes have been responded and processed correctlyImproving internal processes to reduce and optimize the flow of charge-backsParticipating in the education of our vendorsIdentifying...

  • Dispute Analyst

    hace 3 semanas


    San Francisco, Heredia, Costa Rica Stryker A tiempo completo

    **Why finance at Stryker?**:***:Are you looking for a profitable and growing company with a great culture and reputation?Stryker was recently named one of the Best Workplace in the WORLD by FortuneHere, you will have many opportunities to learn and grow as we offer development opportunities unique for each employees needs including training, certifications,...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Credit Services Team Lead Role SummaryThis is an exciting opportunity to join a dynamic team at Experian, a world leader in global information services. We are seeking a seasoned professional to manage our Credit Services team, overseeing operations that deliver exceptional customer experiences throughout the credit lifecycle.In this role, you will be...


  • San Francisco, Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    We are looking for highly skilled Investigation Execution Specialists to join our team in Costa Rica. As a key member of our Vendor Chargeback Dispute Management team, you will be responsible for investigating and resolving vendor chargebacks.This is a great opportunity to work with our international teams and develop your skills in a trilingual environment....


  • San Francisco, Heredia, Costa Rica Equifax A tiempo completo

    Elevate your career at Equifax by joining our team of professionals dedicated to delivering exceptional results. As a Collections Analyst, you will play a crucial role in managing collection efforts for assigned portfolios of accounts.Key Responsibilities:Manage collection efforts for assigned portfolios of accountsConduct thorough research and analysis to...


  • San Francisco, Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    2+ years of post-qualification experience in Shared Services Accounts Receivable or Collections.. Business to business collections experience.- Strong analytical skills.- Strong Customer focus.- A work ethic based on a strong desire to exceed expectations.- Proficient in Excel.- Strong interpersonal skills — including written and oral communication...


  • San Francisco, Heredia, Costa Rica Vmware A tiempo completo

    Senior SaaS Billing Disputes Analyst**The Elevator Pitch: Why will you enjoy this new opportunity?**Vmware transform the business model and operational practices to a cloud-based SaaS and subscription business that values and prides itself on being consumption-obsessed**.**Worldwide Business Operations Vision to deliver a frictionless purchasing experience...


  • San Francisco, Heredia, Costa Rica Stryker A tiempo completo

    Position OverviewThe Dispute Resolution Analyst is a key member of the team responsible for resolving internal and external disputes. This role involves working closely with various teams, including Sales, Customer Service, and Collections Analysts, to ensure timely and effective resolution of disputes.Main Responsibilities:Resolve disputes raised by...


  • San Francisco, Heredia, Costa Rica Bill Gosling Outsourcing A tiempo completo

    About the Role:We are seeking a skilled Customer Service Specialist to join our team as a Resolution Expert. As a key member of our collection operations, you will play a critical role in resolving customer inquiries and issues promptly and professionally.Key Responsibilities:Negotiate payment terms/arrangements with customers as neededAnalyze account...


  • San Francisco, Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    **Job Overview**We are looking for an experienced Investigation Execution Specialist to join our VCDM team in Costa Rica. As a key member of our team, you will play a crucial role in analyzing and investigating vendor charge-back disputes. Your expertise will help ensure that these disputes are resolved efficiently and effectively.In this role, you will...


  • San Francisco, Heredia, Costa Rica Stryker A tiempo completo

    Job SummaryThe Dispute Resolution Analyst is responsible for resolving internal and external disputes in a timely and effective manner. This position involves working closely with various teams, including Sales, Customer Service, and Collections Analysts.Duties and Responsibilities:Resolve disputes raised by internal and external customers, including those...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    As a Technology and Risk Operations Specialist at Experian, you'll be responsible for managing large, complex Enterprise-wide risk reduction projects. These projects often involve cross-functional and pan-regional teams, requiring significant technology changes and process enhancements.You'll work closely with the Enterprise Risk Programme Director to ensure...


  • San Francisco, Heredia, Costa Rica Equifax A tiempo completo

    Take your career to the next level as a Credit Risk Resolution Specialist at Equifax. In this role, you will be responsible for managing collection efforts for assigned portfolios of accounts and resolving complex credit risk issues.Responsibilities:Manage collection efforts for assigned portfolios of accountsConduct detailed research and analysis to...


  • San Francisco, Heredia, Costa Rica Auxis A tiempo completo

    Key ResponsibilitiesWe are seeking a highly motivated Technical Support Specialist to join our Auxis Service Support Team. As a Technical Support Specialist, you will be responsible for:Providing technical support to clients via phone, email, or chat;Managing incident queues and assigning tickets as necessary;Resolving customer issues efficiently and...


  • San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    This is a full-time, permanent, back-office position based in Costa Rica and does not offer relocation benefits.Job applicants must be located and legally authorized to work in Costa Rica in order to be eligible for consideration.The Vendor Chargeback Dispute Management team (VCDM) in Costa Rica is looking for back-office, full-time, permanent Investigation...


  • San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    This is a full-time, permanent, back-office position based in Costa Rica and does not offer relocation benefits.Job applicants must be located and legally authorized to work in Costa Rica in order to be eligible for consideration.The Vendor Chargeback Dispute Management team (VCDM) in Costa Rica is looking for back-office, full-time, permanent Investigation...


  • San Francisco, Heredia, Costa Rica Client Services, Inc. -Cr A tiempo completo

    Are you looking for a challenging and rewarding career in the financial services industry? Look no further than Client Services, Inc. -Cr! As a Customer Service Specialist, you will have the opportunity to work with top banks and financial institutions, providing exceptional customer experiences and helping individuals navigate complex financial...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Job Description What you'll do Experian is looking for Customer Care Specialists to join our growing Call Center in Costa Rica, reporting to our customer care supervisors.This is a great opportunity for someone who is passionate about providing excellent customer service, can interpret consumers' written or verbal grievances or disputes, and has computer...


  • San Francisco, Heredia, Costa Rica Citi A tiempo completo

    **Job Overview**Citi is seeking a highly skilled Accounting Management Specialist to join our team. As a Business Operations Analyst, you will be responsible for monitoring, assessing, and analyzing financial processes and data. This role requires strong analytical skills and the ability to interpret complex financial data.Key responsibilities include...


  • San Francisco, Heredia, Costa Rica Kyndryl A tiempo completo

    At Kyndryl, we're dedicated to helping companies grow strong by designing, building, and managing mission-critical technology systems.We're seeking a Financial Operations Specialist to provide contract management support and perform supply and demand transactions across the extended enterprise.Your Key Responsibilities:Validate customer numbers, create or...