Dispute Resolution Specialist
hace 3 días
About the Role
The Dispute Resolution Analyst plays a critical part in ensuring timely and effective resolution of internal and external disputes. This position is responsible for addressing inquiries from Collections Analysts and serving as an escalation point for complex collections scenarios.
Key Responsibilities:
- Timely resolve disputes raised by internal and external customers, including price and quantity discrepancies, incorrect accounts billed, duplicate charges, tax charged in error, and any other reason for which a customer may request a Partial or full Credit for an invoice.
- Conduct a proper and timely follow-up on disputes that require additional information or support from internal or external customers.
- Provide support documentation of charges on invoices (such as PO copies, POD, Bill of lading), invoices copies, and statements when needed.
- Manage the documentation supporting the dispute resolution process in an organized manner.
- Cultivate quality relationships with Sales, Customer Service, and any other internal teams linked to the dispute resolution processes.
- Drive root-cause resolution of most frequent and significant disputes.
- Run reports needed to monitor the assigned portfolio of disputes.
- Partner to maintain accurate customer master data elements.
- Maintains documentation to support A/R transactions and facilitate the efficient review and audit of books and records.
- Comply with all internal control procedures to ensure accurate financial records.
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