Credit Risk Investigator

hace 2 semanas


San Francisco, Heredia, Costa Rica Stryker A tiempo completo

Position Overview

The Dispute Resolution Analyst is a key member of the team responsible for resolving internal and external disputes. This role involves working closely with various teams, including Sales, Customer Service, and Collections Analysts, to ensure timely and effective resolution of disputes.

Main Responsibilities:

  • Resolve disputes raised by internal and external customers, including those related to price and quantity discrepancies, incorrect accounts billed, and duplicate charges.
  • Work closely with internal teams, including Sales and Customer Service, to address customer inquiries and resolve disputes.
  • Prepare and provide support documentation for charges on invoices, including PO copies, POD, Bill of lading, and invoices copies.
  • Organize and manage the documentation supporting the dispute resolution process.
  • Build strong relationships with internal teams and drive root-cause resolution of frequent and significant disputes.
  • Monitor and report on the assigned portfolio of disputes.
  • Maintain accurate customer master data elements.
  • Support A/R transactions and ensure accurate financial records.


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