Incident Resolution Analyst
hace 1 semana
Key Responsibilities
We are seeking a highly motivated Technical Support Specialist to join our Auxis Service Support Team. As a Technical Support Specialist, you will be responsible for:
- Providing technical support to clients via phone, email, or chat;
- Managing incident queues and assigning tickets as necessary;
- Resolving customer issues efficiently and effectively;
- Collaborating with the team to identify areas for improvement and implementing changes;
- Utilizing service management tools and adhering to Auxis operational processes and security policies.
The ideal candidate will possess a strong background in technical support, excellent communication skills, and a polite, tactful, and friendly character.
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