Senior Operations Analyst

hace 9 horas

Heredia, Costa Rica Moody'S A tiempo completo

We are seeking a highly skilled and experienced Senior Operations Analyst to join our dynamic team.
As a Senior Operations Analyst, you will play a crucial role in ensuring the smooth operation and continuous improvement of our systems and processes.
**Responsibilities**:

- Take ownership of incident management, including monitoring, detection, and resolution of system issues to ensure optimal system performance and mínimal downtime.
- Conduct thorough data analysis to identify trends, patterns, and insights related to system performance, incidents, and problem areas.
- Work towards automating the detection and resolution of recurring issues, reducing manual effort and enhancing efficiency.
- Utilize data visualization tools and techniques to present complex information in a clear and concise manner, enabling stakeholders to make informed decisions.
- Collaborate closely with technical teams to develop and implement monitoring solutions, dashboards, and reports that provide actionable insights.
- Engage with business stakeholders to understand their requirements, challenges, and objectives, and translate them into effective operational solutions.
- Communicate effectively with both technical and non-technical stakeholders, providing regular updates, reports, and recommendations.
- Conduct root cause analysis investigations and prepare detailed reports, including customer-facing Root Cause Analysis (RCA) findings.
- Identify opportunities for process automation and streamlining to improve operational efficiency.
- Perform performance testing and collaborate with the QA team to ensure optimal system performance and identify capacity limits.
- Utilize SQL skills to extract and manipulate data for analysis and reporting purposes.
- Stay up to date with industry best practices and emerging technologies related to incident management, data analysis, automation, performance testing, SQL, and QA.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 3 to 5 years of experience in incident management, data analysis, automation, data visualization, performance testing, SQL, and QA.
- Strong analytical and problem-solving skills, with the ability to analyze complex data sets and derive actionable insights.
- Proficiency in using data visualization tools such as Power BI, Tableau, or similar tools.
- Excellent communication and interpersonal skills, with the ability to effectively engage with both technical and business stakeholders.
- Proven experience in conducting root cause analysis investigations and preparing comprehensive RCA reports.
- Familiarity with incident management processes, ITIL framework, and best practices.
- Strong understanding of automation technologies and techniques, with hands-on experience in implementing automation solutions.
- Experience in performance testing and collaborating with QA teams for system testing and optimization.
- Proficiency in SQL for data extraction, manipulation, and reporting purposes.
- Ability to work independently and as part of a team, managing multiple priorities and deadlines.
- Self-motivated and proactive with a continuous improvement mindset.
- Experience working in a fast-paced environment and adapting to changing business needs.
- Strong attention to detail and the ability to work under pressure.
SQL

Moody's is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.
Moody's is a global integrated risk assessment firm that empowers organizations to make better decisions.

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